Sarah Ann Gill
Middleton St George,Darlington
Summary
I am a highly focused and motivated professional who is assertive yet polite with strong communication and multitasking capabilities as well as excellent time management. I have the ability to work well both independently and in a team and have the willingness to go above and beyond with what is required of me. I am extremely caring and compassionate and have broad experience in dealing with individuals with a range of mental and physical disabilities. I am seeking to maintain a full-time position that offers professional challenges whereby I am able to utilise my interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
28
28
years of post-secondary education
Work History
Senior Autism Practitioner
Autism East Midlands
Bolsover, Derbyshire
03.2024 - Current
- Provided high quality, flexible and person centred support for adults with a learning disability and Autism.
- Organised and prioritised daily tasks to ensure that the individuals' needs were being met and achieving positive outcomes as a result of the support given.
- Developed and supported others to establish and maintain positive working relationships with service users, their families and team members.
- Accountable and responsible for medication administration and individual finances and to carry out daily and weekly checks.
- Took an active role in shaping individual support plans and ensuring that they are fit for purpose and of high quality. Additionally ensuring that risk assessments, positive behavioural support plans and mental capacity assessments were reviewed and relevant.
- Supported, developed and role modelled a greater understanding of Autism Spectrum Disorder and supported team members in their understanding.
- Ensuring competencies in medication, finances and supervisions were carried out regularly and in a timely manner.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from service users and helped to teach team members how best to deliver person centred care to individuals.
- Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Mentored all new starters to ensure high quality person centred care was being given at all times.
- Managed rotas to ensure all shifts were covered and that all commissioned hours were being delivered as well as managing staff annual leave so staff have a good work/life balance, therefore increasing job satisfaction.
- Managed my time efficiently so that all administrative duties were completed in a timely manner whilst also being on shift as a support worker and caring for service users,
Autism Support Worker
Autism East Midlands
Bolsover, Derbyshire
09.2023 - 03.2024
- Built positive rapport with service users with various additional needs and disabilities including autism, behavioural, learning and emotional difficulties.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Maintained a clean, safe environment for all patients.
- Supported service users with basic living skills such as dressing and feeding themselves. Also supported service users through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout ensuring person centred care was given at all times.
- Worked closely with multidisciplinary team to deliver holistic care.
- Attended mandatory training courses on regular basis to keep skills updated.
- Collaborated effectively with healthcare professionals to provide comprehensive care for all service users.
- Supported the implementation of support plans tailored to individual service user needs.
- Facilitated social activities for service users and assisting in the community, boosting morale and wellbeing. As well as helping individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Prepared meals according to individual dietary requirements, promoting good nutrition.
- Practised infection control standards to maintain service user health and safety.
- Worked flexible hours, covering nights, weekends and bank holidays.
Customer Service Advisor
Manpower
Nottingham, Nottinghamshire
06.2016 - 02.2017
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Identify the customer's needs and in certain situations assist vulnerable customers. This ranged from discussing payments and payment arrangements to referring to charities and hardship funds.
- Registered and updated accurate customer information on database.
- Transferred customer calls to respective department or personnel to address specific issues.
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded customer communications to maintain proper documentation.
Student
Nottingham Trent University
Nottingham, Nottingham
10.2013 - 07.2016
- Participated in societies to connect with other students outside of classroom environments such as Cake Society and being a student representative for the British Psychological Society.
- Researched topics outside of class to learn additional information and ask more knowledgeable questions.
- Listened intently to lectures and took detailed notes covering topics.
- Asked intelligent questions during class discussions, contributing to group learning.
- Made substantial contributions to group projects, furthering learning and helping team complete objectives.
- Completed assignments and group work on time and achieved good marks.
- Tutored struggling students to improve understanding and performance in mental health and biological psychology.
- Had a job as a cook in a busy steakhouse for a short while after class to help financially support myself and to develop important skills such as communication and time management skills.
Student Nurse
University of Nottingham
Nottingham, Nottinghamshire
09.2011 - 07.2013
- Fulfilled demands of work-study placement with the NHS, building deeper understanding of field and gaining professional experience as well as managing my time effectively to ensure that assignments and lectures were completed as well as going to placement and doing 12 hour shifts which could include nights and weekends.
- Researched topics outside of class to learn additional information and ask more knowledgeable questions, one particular area of interest to myself was mental health.
- Collaborated with staff members to facilitate quality care, increasing patient satisfaction.
- Built positive rapport with patients from various backgrounds.
- Monitored patient conditions, continuously assessing vitals to ensure ongoing quality care such as blood pressure, pulse rate and oxygen level.
- Bathed, changed and fed patients with ailments and disabilities.
- Worked with family and carers to understand and assess patients' health needs.
- Cooperated with multidisciplinary teams to deliver health care plans.
Care Assistant
Abbey Care Village
Scorton, North Yorkshire
08.2008 - 09.2011
- Worked part time whilst studying full time for my A-Levels so my shifts mainly involved working weekends and during school holidays.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Monitored client health conditions and reported immediate issues to the nurse in charge or manager.
- Positioned, lifted and transported patients with limited mobility.
Education
Bachelor of Science - Psychology with Criminology
Nottingham Trent University
Nottingham 09.2013 - 07.2016
A-Levels - Health and Social Care
Richmond Sixth Form College
Richmond, North Yorkshire 09.2009 - 07.2011
A-Levels - History
Richmond Sixth Form College
Richmond, North Yorkshire 09.2008 - 07.2010
A-Levels - ICT
Richmond Sixth Form College
Richmond, North Yorkshire 09.2008 - 07.2010
A-Levels - Biology
Richmond Sixth Form College
Richmond, North Yorkshire 09.2009 - 07.2011
GCSEs - English Literature
Gloucester School
Germany 09.2006 - 07.2008
GCSEs - English Language
Gloucester School
Germany 09.2006 - 07.2008
GCSEs - Maths
Gloucester School
Germany 09.2006 - 07.2008
GCSEs - Science Double Award
Gloucester School
Germany 09.2006 - 07.2008
GCSEs - ICT
Gloucester School
Germany 09.2006 - 07.2008
GCSEs - Geography
Gloucester School
Germany 09.2006 - 07.2008
GCSEs - German
Gloucester School
Germany 09.2006 - 07.2008
GCSEs - History
Gloucester School
Germany 09.2006 - 07.2008
GCSEs - Religious Edcation
Gloucester School
Germany 09.2006 - 07.2008
GCSEs - PSHE
Gloucester School
Germany 09.2006 - 07.2008
Skills
- Excellent people skills in regards to communication and relating in a person centred way
- Avid learner with knowledge and keen to keep expanding that knowledge via training and research
- Experience in working with inputting data into databases and regular ICT skills such as working with Microsoft Office
- Maintaining professionalism and adhering to policies, protocols and procedures set out in the workplace
- Ethical decision-making such as meeting each task with a rational mind and approach to decision making
- Naturally a caring and compassionate person
- Active listening - when being spoken too I listen intently and retain information necessary and communicate further if and when required
- Exceptional time management skills
Timeline
Senior Autism Practitioner
Autism East Midlands
03.2024 - Current
Autism Support Worker
Autism East Midlands
09.2023 - 03.2024
Customer Service Advisor
Manpower
06.2016 - 02.2017
Student
Nottingham Trent University
10.2013 - 07.2016
Bachelor of Science - Psychology with Criminology
Nottingham Trent University
09.2013 - 07.2016
Student Nurse
University of Nottingham
09.2011 - 07.2013
A-Levels - Health and Social Care
Richmond Sixth Form College
09.2009 - 07.2011
A-Levels - Biology
Richmond Sixth Form College
09.2009 - 07.2011
A-Levels - History
Richmond Sixth Form College
09.2008 - 07.2010
A-Levels - ICT
Richmond Sixth Form College
09.2008 - 07.2010
Care Assistant
Abbey Care Village
08.2008 - 09.2011
GCSEs - English Literature
Gloucester School
09.2006 - 07.2008
GCSEs - English Language
Gloucester School
09.2006 - 07.2008
GCSEs - Maths
Gloucester School
09.2006 - 07.2008
GCSEs - Science Double Award
Gloucester School
09.2006 - 07.2008
GCSEs - ICT
Gloucester School
09.2006 - 07.2008
GCSEs - Geography
Gloucester School
09.2006 - 07.2008
GCSEs - German
Gloucester School
09.2006 - 07.2008
GCSEs - History
Gloucester School
09.2006 - 07.2008
GCSEs - Religious Edcation
Gloucester School
09.2006 - 07.2008
GCSEs - PSHE
Gloucester School
09.2006 - 07.2008
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