Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Sarah Woolliscroft

Sarah Woolliscroft

Uttoxeter

Summary

A proactive professional with a fine attention to detail and strong problem-solving abilities. Demonstrates excellent time keeping and remains calm under pressure, ensuring adaptability to new procedures. Confident communicator with a communicative and assertive approach, committed to achieving career goals through continuous improvement and effective collaboration.

Offering strong interpersonal skills and compassionate nature, combined with experience within Brain in Hand and coaching support. Knowledgeable about working within the company, assisting with daily tasks, and ensuring service users and colleagues comfort. Ready to use and develop these skills within a Coach Lead role.

Overview

15
15
years of professional experience
2026
2026
years of post-secondary education

Work History

Brain in Hand Coach

Brain in Hand
02.2022 - 05.2025
  • Be able to maintain approved Coaching status by providing coaching support to Brain in Hand service users.
  • Caseload management of 250+ people - ensuring the fulfilment of all licence subscriptions, Coaching hours and ensuring engagement and goals are met between service users, clients and referrer's alike.
  • Build and maintain strong professional relationships via email, phone call and in person to ensure the highest standard of support and communications are met.
  • Volunteering and holding the position of Peer Support Facilitator.
  • Planning and attending events and exhibitions to showcase the product to potential clients and providing an in depth demonstration of the product and coaching for a full licence experience.
  • Maintaining an accurate level of record keeping and communication with the coaching team and wider business.
  • Initiating and leading on projects to analyse where further improvement can be made as a team and for the end user.
  • Provide regular feedback on usage and service user evaluation to the lead to ensure best support is met is being provided for each service user.
  • Strengthened trust within the team by promoting transparency and openness in communication within team meetings.
  • Maintained up-to-date knowledge of policies and procedures.
  • Implemented effective coaching strategies to sessions via ILM Coaching Level 3, peer support and reflection.
  • Collaborated with other coaches for exchange of ideas and methods.
  • Addressed issues promptly, fostering a harmonious team environment.
  • Adjusted coaching style according to changing needs of the team, maximising adaptability and flexibility.
  • Developed trusted rapport within teams and across the business within other departments.
  • Promoted safety and welfare of individuals by following safeguarding principles.

Therapy Assistant

High Grange School
Mickleover
01.2018 - 02.2022
  • Providing therapy to students ages 5-19 via a variety of therapeutic roots including, speech and language therapy, occupational therapy and psychology.
  • Writing clinical reports for annual reviews meeting strict deadlines.
  • Reporting back to the Clinical Therapists.
  • Engage with and build strong working relationships with external agencies including social workers, local authority representatives, external services and advocates.
  • Taking effective and accurate minutes during weekly meetings and ensuring actions were met by the set date given.
  • Maintaining an excellent phone manner and written communication skills internally and externally.
  • Planning and providing training for the wider team and whole school during staff meetings either in person or virtually.
  • Cross-Departmental Collaboration across the Therapy Team, education department and external services to be able to deliver the best support for individuals to reach their goals.
  • Planning, organising and running 4x weekly groups alongside managing a caseload of 30+ students.
  • Having a high level of organisation by maintaining and updating students files, profiles, facilitating changes in service plans and EHCPs.
  • Attending and participating in annual reviews, LAC meetings and safeguarding meetings.
  • Provide an induction and mentor new Therapy Assistants joining the team as it expanded.

Retail Jewellery Consultant

C W Sellors
Ashbourne
02.2018 - 02.2022
  • Opening and closing of the store.
  • Making sales and hitting weekly targets and KPI's to promote continuous improvement.
  • Completing the weekly league tables for all 10 stores across the UK.
  • To deliver an exceptionally high level of customer service in store, over the phone and via email alike.
  • To develop and maintain professional, courteous and strong relationships with clients.
  • Meeting and greeting clients walking into the store and showcasing the jewellery available and discuss bespoke options.
  • To have a keen eye for detail and a passion for delivering guest experiences.
  • Organising client design meetings.
  • Holding consultations in store for engagement rings, wedding bands, and memorial jewellery.
  • Ensuring strong communication was held for bespoke jewellery designs on behalf of the client, between myself and the designer to meet strict deadlines.
  • Be part of the planning, setting up and delivering at showcases and events promoting the brand and making sales.
  • Holding strong active listening skills to ensure appropriate action was met for client concerns and managed these quickly and efficiently.
  • Cashing and banking at the end of the day.
  • Completing the weekly stock take.
  • Reporting back to the store manager and head office.
  • Liaised closely with clients throughout consulting process, ensuring satisfaction at every stage.
  • Reviewed company policies regularly, aligning them with changing legal requirements.

Front of House

Tissington Tearooms and House
Tissington
01.2017 - 01.2018
  • Opening and closing of the store.
  • Providing a high level of customer service within the tearooms and Tissington Hall during private events.
  • Stock taking.
  • Liaising with the chef to ensure minimal wait times and dietary requirements were met.
  • Providing front and back of house support during private events at Tissington Hall.
  • Ensuring a high level of cleanliness was maintained at the start and end of each day.
  • Meeting customer requests daily and for events held within the tearooms including, parties, baby showers, hen do fine teas.

Personal Assistant to Managing Director

Chas Clarkson
Sydney
03.2016 - 12.2016
  • High level of organisation and communication across the team, full company and clients via face to face communication, email, text and phone call.
  • Ensure a high level of communicated between internal departments, vendors and contractors to discuss schedules, project requirements and upcoming events.
  • Served as point of contact between clients and managerial staff.
  • Attended meetings, took notes and managed and actions to meet deadlines.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • To have a keen eye for detail and a passion for delivering guest experiences.
  • Sourced and ordered office equipment and supplies.
  • Maintained appropriate filing of personal and professional documentation.
  • Used discretion when handling confidential information.
  • Used initiative to build client designs and samples ready for a full installation.

Front of House Host and Coordinator

Bay Leaf Event and Tour Catering
Sydney
06.2015 - 12.2015
  • Providing exceptionally high customer service pre, pose and during the corporate or backstage events.
  • Coordinating and planning each backstage (TV, reality TV, gig or concert) following a strict rider process.
  • Holding an exceptionally high level of confidentiality and discreet working to ensure privacy from the first point on contact.
  • Working under pressure to meet expectations in a fast paced environment and deliver demanding needs under difficult circumstances.
  • To have the ability to work long shifts - up to 12+ hours.
  • To have a keen eye for detail and a passion for delivering guest experiences.
  • Hosting backstage at arenas including being on call for any request the bands or managers may have at any point during the day or night.
  • Working flexibly to meet any last minute changes or problem solving on the spot.
  • Hosting front of house at corporate events helping with the overall set up, running and planning of the day.
  • Independently planned and executed the running of backstage hospitality by organising menus, spaces, decor and special requests.
  • Supported servers, food runners, and chefs while keeping the dining and serving area ready for every guest throughout the night.
  • Remaining in open communication with the kitchen team to ensure cooking times, dietary requirements and change in requests were met to meet client satisfaction.

Au Pair

Australia Au Pair
Melbourne
01.2015 - 06.2015
  • Planned and guided age-appropriate tasks like reading, crafts and baking.
  • Assisted with light housekeeping duties as well as running errands.
  • Engaged with children on individual basis to build positive relationships.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Established and maintained safe play environment for children.
  • Promoted language development skills through reading and storytelling.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Shopped for supplies, food and clothes for children and family members.
  • Planned and organised children's birthday parties and liaised with parents.

Teaching Assistant

Brackensdale Junior School
Mackworth, Derby
05.2013 - 11.2013
  • Working with children with Learning Difficulties, Autism, ADHD and PDA.
  • Reporting back to the class teacher, SEN, Headteacher and management team.
  • Helping to organise, plan and attend residential trips.
  • Working closely with Occupational Therapists and Speech and Language Therapists.
  • Attending staff training and meetings.
  • Support in training new staff members.
  • Reporting all hazards and accidents to senior managers in line with risk assessments.
  • Working closely with the class teacher to plan, organise and deliver lessons.
  • To have exceptional organisation skills.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.

Waitress Front of House

Bentley Brook Inn
Fenny Bentley, Ashbourne
02.2010 - 05.2013
  • Deliver exceptional service standards, ensuring guest satisfaction is always at the forefront.
  • Delivering service within weddings, the bar and restaurant depending on the demand.
  • Aid with the set up, delivery of and clean down of weddings and events.
  • Collaborate with the team to ensure timely and accurate service.
  • Maintain professionalism and meet customer needs in a fast-paced environment.
  • To handle guest queries and concerns promptly and efficiently.
  • Have the ability to work long shifts- up to 10 hours.
  • Be able to immerse and be creative in diverse and high-profile events, ranging from corporate functions to intimate weddings.
  • To have a keen eye for detail and a passion for delivering guest experiences.
  • To have strong interpersonal and communication skills.
  • To be flexible in working hours.

Education

ILM Level 3 Certificate in Coaching with EMCC EIA - Coaching

In Good Company
Staffordshire
/2024 - 05.2025

Some College (No Degree) - Level 3 in Personal Training

Future Fit
Wilmslow
06.2018

High School Diploma - Specialist Support Teaching And Learning in School

Derby Roundhouse
Derby
02.2011

Skills

  • Proactive attitude
  • Fine attention to detail
  • Problem Solving
  • Communicative and assertive
  • Confident communicator
  • Excellent time keeping
  • Calm under pressure
  • Adaptable to new procedures

Affiliations

  • Weightlifting
  • Running
  • Hiking

Timeline

Brain in Hand Coach

Brain in Hand
02.2022 - 05.2025

Retail Jewellery Consultant

C W Sellors
02.2018 - 02.2022

Therapy Assistant

High Grange School
01.2018 - 02.2022

Front of House

Tissington Tearooms and House
01.2017 - 01.2018

Personal Assistant to Managing Director

Chas Clarkson
03.2016 - 12.2016

Front of House Host and Coordinator

Bay Leaf Event and Tour Catering
06.2015 - 12.2015

Au Pair

Australia Au Pair
01.2015 - 06.2015

Teaching Assistant

Brackensdale Junior School
05.2013 - 11.2013

Waitress Front of House

Bentley Brook Inn
02.2010 - 05.2013

Some College (No Degree) - Level 3 in Personal Training

Future Fit

High School Diploma - Specialist Support Teaching And Learning in School

Derby Roundhouse

ILM Level 3 Certificate in Coaching with EMCC EIA - Coaching

In Good Company
/2024 - 05.2025

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Sarah Woolliscroft