Sarah Woods
New Waltham,North East Lincolnshire
Summary
I'm very flexible. I'm pleasant and bubbly, with a can do attitude, I like to get the job done, with a smile & efficient service. Nothing is too much trouble. I'm fun, friendly & experienced in all administration duties. I pride myself on tidiness. I love meeting new people whether it be customers or colleagues, and more Importantly horses, I'm an animal lover and horse owner, the care of my horse comes first, and I can really relate to horse owners, and the Importance of their 'fury soulmates' care, with management and prevention for illnesses. I am a team player, or work well on my own. Seeing where I've started and finished a job, is so satisfying . I pride myself on reliability in work & friendship. I like to keep busy. And have a smile for everyone I meet. My positive can do attitude, over 20 years experience in all reception and administration duties, together with customer service, I know my skills would complement your equine business, which I regard with high respect, and have purchased from you and navigated your website www.oldmillsaddlery.com previously.
Overview
30
30
years of professional experience
12039
12039
years of post-secondary education
Work history
Bank Deep Clean & HSA
NHS Dpow
Grimsby, N E Lincs
02.2022 - 09.2025
- Company Overview: Hospital
- DEEP CLEAN ASSISSTANT Assist as part of a team, in this trusted position having access to nearly all parts of the hospital, to carry out terminal & standard cleans, working from top to bottom, using ladders for high points
- Wiping down areas, with either Medi or Uni 9, dependant on the area and instruction, following and adhering to infection control
- Going into Covid positive areas to deep clean and prevent spread of infection
- Using UV machines to exit germs/bugs left behind
- Moping floors
- Using colour coded cloths, buckets, mops
Silver Jewellery Designer - Business owner
Dolly's Jewellery Design @ WE1
Grimsby, N E Lincs
09.2015 - 07.2022
- Company Overview: Silver Jewellery Shop
- All reception duties to include, welcoming customers, showing them around the building, offering them a drink tea coffee, giving them a seat to be comfortable, putting them at ease, with a calm friendly manner, always with a smile
- Take Jewellery orders, log in diary and online computer systems via microsoft, plan deadline, type reminders for balance payments, take payments, also deposits and full payments by cash, card, issue receipts. Log and record all customer entries, with times.
- Answer the telephone in a polite manner, take card payments, post Jewellery, stock control, clean tidy work space, type letters, create graphics and logos, design packaging.
- Make silver jewellery, quality control, package design, teach workshops.
- Silver Jewellery Shop
Multi-skilled Agent
Job Centre Plus
Grimsby, N E Lincs
07.2009 - 07.2013
- Company Overview: Benefits Contact Centre
- Started as First contact officer for new claims, later trained for crisis loans , finally I was trained and live as a multiskilled agent, answering a wide range of queries
- For often vulnerable people, also people with language requirements and connecting to a 3 way language line call to help with translation
- Cleaning and tidying of desk area, dusting wiping phones, checking things put away, chairs tucked in, nothing to risk people falling over, wires safety from phones and electrics, turning off all computer systems and electrics and end of day
- First point of contact for people wanting to claim benefits or enquire about benefits, using a telekit headset and various computer systems
- Providing excellent customer service, dealing with confrontational customers in a calm manner
- Following safety and protection procedures for threatened suicide callers
- In certain instances, ordering ambulance to address, and talking and listening to customer until it arrives
- Checking if they had anything to hand to harm themselves, if they had tried anything like this before
- Operating many computer systems & intranet at any one time
- All Admin duties, and payment systems
- Touch Typing, data input, intranet research, answerphone phones via a headset within time frames, payment via intranet payment system, security checks, updating spreadsheets via excel
- Prolific use of excel , word , outlook email system
- Following guidance by the minute , as everything changes so fast in this environment
- Making the customer claim process a seamless, stress free task, reducing mental health problems, and trying to pay people in appropriate to urgentness and vulnerabilities
- Showing empathy not sympathy
- Leading team meetings using , following audits, discussing how improvements can be made and implemented
- Noting minutes, and transcribing onto document, to email to team after meeting
- Respecting confidentiality & vulnerability
- Benefits Contact Centre
Receptionist / Administrator
Solid Entertainments
Grimsby, North East Lincolnshire
07.1995 - 07.2009
- Progressed from Youth Trainee to receptionist and administrator roles.
- Managed unlocking of premises as key holder, ensuring security protocols.
- Maintained cleanliness of shop and reception area, including dusting and emptying bins.
- Excellent communication skills both over the telephone, in person or teams video.
- Prolific touch typist
- Excellent organisational and documentation skills
- Using Microsoft Outlook, Word, Excel, Teams for typing letters, sending emails, receiving emails, browsing websites checking prices, looking for stock.
- Performed all reception and administrative duties, including bookings, payments, and stock control.
- Answering telephone calls, taking bookings, after sales, data input, security checks, payment processing, product browsing and buying
- Coordinated travel arrangements for events across the UK, acting as stage manager when necessary.
- Update and maintain accurate records.
- Clear, calm, precise, and polite friendly manner at all times.
- I can remain calm and efficient in a difficult or threatening situation, and resolve issues with my problem solving skills.
- Handled sensitive information discreetly while providing excellent customer service at the front desk.
Groom
Sandie Wilkinson
Utterby, N E Lincs
01.2015 - 01.2023
- Coordinated feeding and supplement schedules according to individual dietary needs of horses including a retired thoroughbred, reduced wastage.
- Ordering Alva Horse products for fly control, grooming, care, and being a sales rep for this company
- Knowing when worming, flu jabs, dentist, farrier visits are due for each horse and arranging them.
- Processing payments.
- Mucking out various stables
- Turning out, rugging up, grooming
- Stock control, ordering tack to include saddles, numnah, bridles, head collars, rugs, hoof boots, fencing, feeds, bedding , hay , straw, wormers
- Prepared horses for riding-achieved excellent presentation standards.
- Assisted with veterinary visits, facilitated smooth operations during examinations and treatments.
- Conducted regular equipment checks for safety assurance.
- Handled difficult horses with professionalism, maintained peaceful stable environment.
- Assessed horse nutritional needs, ensured balanced diet delivery.
- Strengthened horse performance with regular exercise routines.
- Accompanied on transportation trips, safeguarded horses well-being during transit.
- Enhanced the comfort of horses through proper grooming techniques.
- Provided optimal care for horses, leading to enhanced wellbeing.
- Fulfilled all administrative duties, ensured seamless stable management.
Education
NVQ Level 1 & 2 - business administration
M.I.T.S
Grimsby, North East Lincolnshire01.1998
RSA Touch Typing -
M.I.T.S
01.1998
Clait -
M.I.T.S.
01.1998
NVQ Level 1 & 2 - Call Centre Admin
Job Centre Plus
06.2011
Silversmithing Course - Silversmithing Jewellery Making
Grimsby College
Grimsby, North East LincolnshireHealth & Safety, Fire training, Infection Control, safeguarding + more -
NHS - Dpow
02.2022
Skills
- Problem-solving
- Team building
- Reliable punctuality
- Telephone operation
- Keyboard typing speed
- Email correspondence
- Discretion and confidentiality
- Good judgement
- Flexible
- Customer Service
- Attention to Detail
- Data Entry
- Microsoft Office Suite
- Professional appearance
- Clean and tidy nature
- Excellent telephone manner
- Friendly customer service
- 70 wpm touch typist
Custom
- NVQ Level 1 & 2 in business admin., M.I.T.S, 2 yrs, 1996
- RSA Touch Typing, M.I.T.S, 8 wk, 1996
- Clait, M.I.T.S., 8 wk, 1996
- NVQ Level 1 & 2 in Call Centre Admin, Job Centre Plus, 6 Mth, 2011
- Silversmithing Course, Grimsby College, 12 weeks, 2016
- Health & Safety, Fire training, Infection Control, safeguarding + more & ongoing, NHS - Dpow, 2 wks, 2022
Timeline
Bank Deep Clean & HSA
NHS Dpow
02.2022 - 09.2025
Silver Jewellery Designer - Business owner
Dolly's Jewellery Design @ WE1
09.2015 - 07.2022
Groom
Sandie Wilkinson
01.2015 - 01.2023
Multi-skilled Agent
Job Centre Plus
07.2009 - 07.2013
Receptionist / Administrator
Solid Entertainments
07.1995 - 07.2009
NVQ Level 1 & 2 - business administration
M.I.T.S
RSA Touch Typing -
M.I.T.S
Clait -
M.I.T.S.
NVQ Level 1 & 2 - Call Centre Admin
Job Centre Plus
Silversmithing Course - Silversmithing Jewellery Making
Grimsby College
Health & Safety, Fire training, Infection Control, safeguarding + more -
NHS - Dpow
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