Sarah Williamson
Goldsithney
Summary
I am a dedicated Housekeeping Manager with 1 year of experience, where I have developed my skills in maintaining high standards of cleanliness and organisation within hospitality environments. My skills include efficient staff management, great attention to detail, and a strong commitment to guest satisfaction. I excel in carrying out effective cleaning protocols, ensuring that all areas meet high hygiene standards. My proactive approach and communication skills enable me to motivate my team, handle challenges swiftly, and consistently deliver outstanding results. I am passionate about creating a welcoming and pristine environment for all guests.
Overview
7
7
years of professional experience
1
1
Certification
Work history
HOUSEKEEPING MANAGER
Haulfryn Holiday Park
Praa Sands, Cornwall
2023.11 - Current
- Planning and organising the day to day running of the housekeeping department. From getting lodges cleaned and checked to checking holidays makers in on reception.
- Rota management including setting the teams rota each week keeping within the company budget.
- Use of a variety of different computer software systems including Parcvu and Front Desk.
- Ordering and controlling stock levels of all operational items.
- Motivating a large team of 18 housekeepers throughout peak summer.
HOUSEKEEPER
Haulfryn Holiday Park
Praa Sands, Cornwall
2021.05 - 2023.11
- Provided a welcoming environment for residents and their family and friends.
- Deep cleaned bathroom and kitchen areas, safely using chemicals in line with COSHH.
- Exceeded service targets with high levels of efficiency and attention to detail.
- Provided general cleaning services, carrying out the hoovering, mopping, sweeping and polishing of floors, ensuring they were dust and dirt free and stripping, remaking and perfecting both single and double beds providing them with towels and fresh linen if needed.
STORE ASSISTANT
NEXT
Hayle
2020.12 - 2021.02
- Accurately inputted stock data into the management system using barcode scanners
- Managed customer product and service complaints, utilising de-escalation tactics and a customer-focused approach
- Managed product refunds and payment processing, using communication skills to gain feedback on in-store experience and product satisfaction.
KITCHEN PORTER
The Fire Engine Inn
Marazion
2020.07 - 2020.09
- Cleared and cleaned all service, floor, preparation and eating areas, utensils, and equipment according to appropriate hygiene standards
- Removed and disposed of all kitchen waste and carried out general cleaning tasks as instructed by the head chef to assist with kitchen operations
- Operated and maintained commercial dishwasher machines, ensuring efficient operation and reported any faults or breakdowns immediately.
RECEPTIONIST, HOUSEKEEPING, WAITRESS, EVENTS MANAGEMENT
The Carbis Bay Hotel
Carbis Bay
2019.12 - 2020.03
- Scanned and filed documents diligently, using CRM system to store files
- Welcomed visitors at front of house in a warm and friendly manner
- Booked appointments and checked online bookings frequently throughout the working day, checking visitors in
- Answered incoming calls in a polite, confident and clear phone manner.
WAITRESS
The Gannet
Carbis Bay
2019.09 - 2019.12
- Provided excellent customer service and menu knowledge to guests ensuring customers had a detailed understanding of the full menu offering
- Processed food and drink orders through the POS ordering system, ensuring detailed and accurate order information was received by the kitchen.
WAITRESS AND KP
Rosudgeon Sports and Social Club
Rosudgeon
2017.11 - 2019.09
- Processed food and drink orders through the in-house POS ordering system, ensuring detailed and accurate order information was received by the kitchen
- Prepared table cheque and processed cash and card payments with accuracy
- Efficiently cleared and reset tables in an orderly manner.
TABLE WAITING AND KITCHEN PORTER
The Cabin Beach Cafe
Perranuthnoe
2017.06 - 2017.08
- Unloaded and appropriately stored plates and cutlery ensuring that deliveries were effectively organised once in the kitchen
- Cleaned all cutlery and crockery, maintained high standards of cleanliness and safely stored these to prevent unnecessary breakages.
Education
GCSEs -
Mounts Bay Academy, Penzance
A LEVELS - TRAVEL AND TOURISM -
Truro College, Truro
Skills
- Customer verbal, non verbal and written communication
- Team work
- Customer service skills
- Efficiency
- Experience
- Organisation
- Ability to work under pressure
- First Aid
- Training and Development
Certification
QA level 3 Award in First Aid at Work (RQF) including Management of Catastrophic Bleeds.
Timeline
HOUSEKEEPING MANAGER
Haulfryn Holiday Park
2023.11 - Current
HOUSEKEEPER
Haulfryn Holiday Park
2021.05 - 2023.11
STORE ASSISTANT
NEXT
2020.12 - 2021.02
KITCHEN PORTER
The Fire Engine Inn
2020.07 - 2020.09
RECEPTIONIST, HOUSEKEEPING, WAITRESS, EVENTS MANAGEMENT
The Carbis Bay Hotel
2019.12 - 2020.03
WAITRESS
The Gannet
2019.09 - 2019.12
WAITRESS AND KP
Rosudgeon Sports and Social Club
2017.11 - 2019.09
TABLE WAITING AND KITCHEN PORTER
The Cabin Beach Cafe
2017.06 - 2017.08
GCSEs -
Mounts Bay Academy, Penzance
A LEVELS - TRAVEL AND TOURISM -
Truro College, Truro