Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Sarah Whittaker

Sarah Whittaker

Houghton Le Spring,Tyne and Wear

Summary

Strategic, values‑driven senior leader with over fifteen years’ experience shaping governance, assurance, safeguarding and quality frameworks across large, complex national organisations. A trusted advisor to Chief Executives, Boards and Executive Committees, with a proven ability to distil complex information, drive organisational performance, and lead high‑performing teams through significant change. Recognised for delivering large‑scale transformation, strengthening risk and assurance systems, and embedding cultures of integrity, transparency and continuous improvement. Passionate about public service, safeguarding, and ensuring people receive safe, fair and dignified support.

Overview

26
26
years of professional experience

Work history

Director of Assurance

Change Grow Live
, National - England and Scotland
01.2022 - 12.2025
  • Advise CEO and Board on regulatory compliance, governance, and risk management.
  • Designed national Assurance Directorate, enhancing organisational oversight and governance.
  • Chair Quality & Performance Group, producing comprehensive reports for Trustees and Executives.
  • Lead strategic and annual business planning for £2m directorate, aligning objectives with operational goals.
  • Oversee serious incident management, ensuring transparency and fostering organisational learning.
  • Developed multi-disciplinary teams across locations, embedding professional standards and high-performance culture.

Operations Director – Safeguarding, Quality, Learning and Knowledge

Alzheimer's Society
, National - England, Wales and Northern Ireland
12.2020 - 01.2022
  • Served as strategic lead for safeguarding, quality, and ISO9001 certification in large national organisation.
  • Provided expert advice on safeguarding, risk, and serious incident management to Executive Leadership Team and Board.
  • Oversaw practitioner training and development, enhancing capability and consistency across services.
  • Directed organisational response to serious incidents, including compliance reporting to Charity Commission.
  • Influenced national safeguarding policy through engagement with DCMS Domestic Charity Programme Board.

Head of Safeguarding and Quality

Alzheimer's Society
, National - England, Wales and Northern Ireland
05.2018 - 12.2020
  • Directed Safeguarding, Quality and Operational Training teams, enhancing practice and service quality.
  • Accountable for serious safeguarding investigations, reporting findings to Executive Leadership and Trustees.
  • Oversaw development of Society’s Quality Assurance Framework, achieving ISO9001 certification.
  • Strengthened practitioner development through continuous improvement programmes.

Process and Quality Manager

Alzheimer's Society
, National - England, Wales and Northern Ireland
10.2017 - 05.2018
  • Led national Quality and Process team within Operations Directorate, enhancing operational performance.
  • Established a national quality assurance framework to monitor service effectiveness.

Head of Service - Quality Assurance and Appeals

Disclosure and Barring Service
Darlington/Liverpool
12.2016 - 09.2017
  • Served as workstream lead for multi-million-pound transformational programme, implementing new IT systems and transitioning to paperless operations.
  • Ensured effective Quality Management System across Operations Directorate, maintaining ISO9001 certification.
  • Oversaw internal audit programme, operational guidance, and training for caseworkers.
  • Collaborated with Legal Team and Upper Tribunal on appeals of barring decisions.
  • Led recruitment, induction, and training processes for all new caseworkers.

Casework Assurance and Improvement Manager

Disclosure and Barring Service
Darlington/Liverpool
01.2010 - 01.2016
  • Managed Casework Assurance and Improvement Team, delivering quality assurance and continuous improvement functions.

Casework Team Manager

Disclosure and Barring Service
Darlington/Liverpool
01.2009 - 01.2010

Customer Service Manager

Gateshead Housing Company
Gateshead
05.2008 - 01.2009

Passport Officer

Her Majesty’s Passport Office (HMPO)
Durham
01.2000 - 05.2008

Education

Quality Management

Chartered Quality Institute
01.2013 - 01.2021

Leadership And Development

Zoom Creates; Civil Service Learning, Roffey Park
01.2015 - 01.2021

University Certificate in Advanced Professional Development (UCAPD) - Professional Decision-Making in Safeguarding Casework

Teesside University
01.2011 -

Master of Business Administration - Business Administration (with Healthcare)

Sunderland University
Sunderland
/2024 -

Skills

  • Strategic Leadership
  • Board and Executive Advisory
  • Governance, Risk & Assurance
  • Safeguarding & Serious Incident Management
  • Quality Management (ISO9001)
  • Organisational Development & Culture Change
  • High‑Performing Team Leadership
  • Stakeholder & Regulatory Engagement
  • Complex Programme Delivery
  • Regulatory Compliance
  • Continuous Improvement & Service Excellence

Accomplishments

  • Designed and implemented a new, national Assurance Directorate within CGL, strengthening organisational governance, risk and assurance arrangements.
  • Key member of Domestic Charity Programme Board led by Department of Culture, Media and Sport; provided strategic oversight and expert Adults Safeguarding input into the development and implementation of national safeguarding resources for the Third Sector.
  • Received excellent results from an external, independent review of Alzheimer’s Society’s approach to safeguarding in 2019.
  • Successful track record of implementing and embedding robust safeguarding, quality and continual improvement frameworks; achieved and retained ISO9001 quality management certification for two large, national complex organisations.
  • Established a brand new, volunteer led “Companion Call” service to provide regular companionship and support to people impacted by dementia, including carers, during the Covid-19 crisis.
  • Played a key, lead role in a transformation project within DBS; introducing new IT system, organisational structure and ways of working (including going paperless) across the organisation. Specific lead for training, guidance and quality and jointly accountable for culture change.

Timeline

Director of Assurance

Change Grow Live
01.2022 - 12.2025

Operations Director – Safeguarding, Quality, Learning and Knowledge

Alzheimer's Society
12.2020 - 01.2022

Head of Safeguarding and Quality

Alzheimer's Society
05.2018 - 12.2020

Process and Quality Manager

Alzheimer's Society
10.2017 - 05.2018

Head of Service - Quality Assurance and Appeals

Disclosure and Barring Service
12.2016 - 09.2017

Leadership And Development

Zoom Creates; Civil Service Learning, Roffey Park
01.2015 - 01.2021

Quality Management

Chartered Quality Institute
01.2013 - 01.2021

University Certificate in Advanced Professional Development (UCAPD) - Professional Decision-Making in Safeguarding Casework

Teesside University
01.2011 -

Casework Assurance and Improvement Manager

Disclosure and Barring Service
01.2010 - 01.2016

Casework Team Manager

Disclosure and Barring Service
01.2009 - 01.2010

Customer Service Manager

Gateshead Housing Company
05.2008 - 01.2009

Passport Officer

Her Majesty’s Passport Office (HMPO)
01.2000 - 05.2008

Master of Business Administration - Business Administration (with Healthcare)

Sunderland University
/2024 -
Sarah Whittaker