Sarah West
Gosport,Hants
Summary
Dedicated professional with a strong foundation in customer service and resilience under pressure, complemented by a keen awareness of regulatory compliance. Demonstrates comprehensive financial product knowledge and expertise in account opening procedures and risk assessment techniques. Known for empathy and understanding, coupled with personal motivation to excel in challenging environments. Aspires to leverage skills in a role that prioritises customer satisfaction and operational excellence.
Overview
30
30
years of professional experience
8
8
years of post-secondary education
Work history
Personal Banker
Santander
Gosport, Hants
2018.06 - Current
- Supports customers in achieving financial goals by raising awareness of available options and assisting with completing applications.
- Provides face to face customer service, managing appointments and maintaining an organised diary while also adapting to changing branch priorities and operational demands.
- Achieves high customer satisfaction ratings by delivering exceptional service in person and over the telephone.
- Resolves complex banking queries with professionalism and expertise which lead to increased customer satisfaction and positive feedback, regularly receiving a 100% feedback score.
- Enhanced overall service quality through effective communication and problem-solving skills.
- Takes personal responsibility to identify, assess, manage and report risks. This includes verifying documents for account openings and ensuring customer data is accurate, up to date and kept confidential at all times.
Bank Cashier
Santander
Gosport/Fareham, Hants
2006.11 - 2018.06
- Managed cash transactions for streamlined banking operations.
- Processed bank transfers accurately to avoid discrepancies.
- Enhanced customer satisfaction by providing excellent service.
- Improved customer satisfaction levels by maintaining in-depth knowledge of bank products and services.
- Optimised customer experience by providing demonstrations on banking platforms and software.
- Enabled smooth processing of financial transactions, working collaboratively with customers and bank departments.
- Prevented fraud by verifying customer identities and validating transaction details.
Team Manager
Royal Bank of Scotland
Basingstoke, Hampshire
2003.01 - 2006.03
- Prioritised workload effectively, resulting in timely completion of tasks.
- Conducted performance evaluations to identify areas of improvement.
- Streamlined operations, leading to increased team performance.
- Coordinated with various departments for seamless workflow.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Delegated responsibilities efficiently amongst team members.
- Monitored health and safety measures for guaranteed compliance.
- Boosted morale by recognising and rewarding exceptional work.
- Encouraged open dialogue amongst employees for better problem-solving ability.
Team Leader
Royal Bank of Scotland
Basingstoke, Hampshire
1998.01 - 2003.01
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Fostered a high-performing environment to drive productivity and quality.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Implemented new working methods which improved overall efficiency of the team operations.
Private Nanny
Carolyn Wilkinson
Gosport, Hants
1996.01 - 1998.01
- Ensured child safety by monitoring their activities and whereabouts at all times.
- Handled emergencies efficiently under pressure-prioritising child safety above all else.
- Developed strong rapport with the children, fostering a trusting relationship.
- Communicated regularly with parents about daily activities and behaviours observed-maintaining transparency in care provided.
Education
BTEC National Diploma - Nursery Nursing
Fareham College
Fareham, Hampshire 1992.09 - 1995.07
GCSEs -
Bayhouse
Gosport, Hampshire 1987.09 - 1992.07
Skills
- Customer Service
- Resilience under pressure
- Regulatory compliance awareness
- Financial product knowledge
- Personal motivation
- Account opening procedures
- Risk assessment techniques
- Empathy and understanding
Timeline
Personal Banker
Santander
2018.06 - Current
Bank Cashier
Santander
2006.11 - 2018.06
Team Manager
Royal Bank of Scotland
2003.01 - 2006.03
Team Leader
Royal Bank of Scotland
1998.01 - 2003.01
Private Nanny
Carolyn Wilkinson
1996.01 - 1998.01
BTEC National Diploma - Nursery Nursing
Fareham College
1992.09 - 1995.07
GCSEs -
Bayhouse
1987.09 - 1992.07