Sarah Webber
Farnham,Surrey
Summary
Highly skilled administrative professional with extensive experience in general administrative duties and customer service. Proficient in minuting meetings, photocopying, filing, and processing office post. Adept at liaising with other departments and dealing with client requests efficiently. Demonstrates strong computer literacy with expertise in Microsoft Office Suite, including Excel and Word. Exceptional communication skills and ability to work under pressure. Experienced in control room etiquette, police system navigation, and proactive threat assessment. Committed to enhancing operational efficiency through effective resource allocation and decision making under pressure.
Overview
25
25
years of professional experience
6045
6045
years of post-secondary education
1
1
Certification
Work History
Force control room operator
Surrey Police
Guildford, Surrey
06.2022 - Current
- Enhanced data integrity with meticulous records maintenance.
- Dispatched units to crime scenes, enabling immediate response.
- Facilitated inter-departmental communication, enhancing overall operational efficiency.
- Liaised with police officers, facilitating effective incident resolution.
- Assisted in incidents management for minimal disruption to public order.
- Ensured timely responses by prioritising incoming calls based on urgency levels.
- Coordinated responses to emergency situations, ensuring rapid action taken.
- Updated electronic logs regularly for accurate record keeping.
- Directed resources to critical areas, optimising department effectiveness.
- Managed sensitive information with strict adherence to confidentiality regulations.
- Improved communication by managing radio and telephone systems.
- Maintained calm environment, ensuring high-pressure situations were managed effectively.
- Logged incident reports accurately, maintaining precise record of events.
- Conducted equipment checks routinely, preventing technical issues from arising during shifts.
- Received telephone inquiries, answering questions with up-to-date information.
- Processed information quickly in time-critical situations.
- Asked clear and relevant questions to extract critical information quickly.
- Stayed calm when coordinating response to emergencies.
- Recorded and relayed accurate information about emergency situations.
- Dispatched nearest available emergency response unit to provide prompt assistance in emergencies.
Fresh Fish Manager
M&J Seafood
Farnham, Surrey
04.2016 - 06.2022
- I was responsible for a small team of people ensuring customer orders were made to specific requirements of the customer base
- To ensure all paperwork for compliance and audit purposes are kept up to date and filled in correctly
- To ensure stock is looked after and rotated daily
- To cover Fish buyer when holiday occurs, buying in from suppliers and communicating with sales teams on stock levels
- To cover office duties when holidays occur, booking in of stock
- Using Microsoft office
- To talk with sales representatives and customers when needed to offer advice on products and give demonstrations if required
- Customer service duties
- To collect cash from drivers and input onto banking spreadsheet for banking
- To bank money and process petty cash for local depot
- To allocate money onto customer accounts
- Order office supplies and work uniform
- Raising of purchase orders using SAP
- Using Sage
- Processing receipts, sales invoices and payments
- Answering the phone and reading/sending emails to clients
- Managed team dynamics by implementing conflict resolution strategies.
- Boosted department efficiency by streamlining operational processes.
- Delegated tasks efficiently to maximise productivity.
- Supervised project timelines for timely completion.
- Liaised with suppliers to ensure timely deliveries.
- Monitored health and safety measures for guaranteed compliance.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Fishmonger
The Fish Shop
Camberley, Surrey
12.2014 - 08.2015
- Navigated customer queries with knowledge and polite service.
- Showcased variety of seafood options enticing purchases from customers.
- Offered recipes suggestions with purchased items enhancing customer experience.
- Ensured freshness of seafood by daily inspections.
- Cleaned and organised workspace to maintain hygienic conditions.
- Maintained cleanliness throughout store, promoting a healthy shopping environment.
- Managed inventory to prevent overstocking or shortages.
- Prepared fish for consumption, filleting and removing non-edible parts.
- Specialised in shelling oysters quickly and efficiently for immediate consumption.
Accounts Assistant
M&J Seafood
Farnham, Surrey
05.2005 - 11.2014
- Managed petty cash transactions, safeguarded company resources.
- Facilitated internal audits through organised documentation management.
- Entered financial information into corporate database for easy access and retrieval.
- Conducted bank reconciliations regularly to maintain accurate records.
- Improved accuracy of financial data by conducting thorough checks and balances.
- Managed client accounts to ensure timely payments.
- Processed staff expenses claims, ensured fair reimbursement practices.
- Monitored account activity, detected discrepancies promptly.
- Liaised with clients regarding overdue payments, facilitated swift resolution of issues.
- Input sales, purchase and cash transactions.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Completed daily and monthly bank reconciliations and noted any discrepancies.
- Helped with preparation of management accounts and end-month duties.
- Met deadlines by managing workload independently.
- Stored confidential information safely and securely in line with company protocol.
Account Manager
MMC Marketing
Blacknest, Hampshire
11.2004 - 05.2005
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Assured timely delivery of products and services to meet customer expectations.
- Established strong rapport with clients through regular communication.
- Implemented customer service policies, enhancing client experience.
- Achieved client satisfaction by managing key accounts effectively.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Communicated with potential and existing customers in-person, over telephone.
- Operated office equipment with proficiency, kept operations running smoothly throughout the day.
- Streamlined filing system with an orderly arrangement of files and folders.
- Maintained professional communication for smooth workflow.
- Sorted mail promptly upon arrival, reduced backlog and confusion in correspondence handling procedures.
- Kept track of all pending orders, ensuring no orders were missed or delayed unnecessarily.
Pharmacy
Sainsbury's
Farnham, Surrey
10.1999 - 05.2004
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Processed prescriptions efficiently, ensuring all documentation was accurate and complete.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
- Assisted in the ordering process for medical supplies enhancing inventory management.
- Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
- Educated patients about correct medication dosage and storage.
- Advised patients on drug incompatibility and contraindications, minimising likelihood of ill effects.
- Helped Pharmacist to dispense controlled drugs.
Education
Level 3 certificate - Criminology
Oxbridge Home Learning
N/aGCSE - Drama, English Literature, Graphics, Science, English Language, Maths, French, Geography
Farnham Heath End School
Farnham07.2001
TQUK level 3 - Understanding Autism
Stonebridge College
N/aSkills
- General administrative duties
- Customer service
- Adaptability
- Decision making under pressure
- Interpersonal communication
- Microsoft Office Suite
- Effective communication
Certification
CACHE Level 3 Certificate in Childminding Practice, 07/06, CACHE
Mentor counter balance Forklift licence - Feb 2018
Custom
References available on request
Timeline
Force control room operator
Surrey Police
06.2022 - Current
Fresh Fish Manager
M&J Seafood
04.2016 - 06.2022
Fishmonger
The Fish Shop
12.2014 - 08.2015
Accounts Assistant
M&J Seafood
05.2005 - 11.2014
Account Manager
MMC Marketing
11.2004 - 05.2005
Pharmacy
Sainsbury's
10.1999 - 05.2004
Level 3 certificate - Criminology
Oxbridge Home Learning
GCSE - Drama, English Literature, Graphics, Science, English Language, Maths, French, Geography
Farnham Heath End School
TQUK level 3 - Understanding Autism
Stonebridge College
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