Summary
Overview
Work History
Skills
Curriculumvitae
Timeline
Generic

Sarah Waterfall

Newmarket,SFK

Summary

Reliable Facilities Manager with detail- and results-oriented nature. Possessing an exceptional commitment to quality and service.

Overview

22
22
years of professional experience

Work History

Facilities Manager and Hospital Administrator

Rossdales Equine Hospital
02.2017 - Current
  • Arranging for permits to work to be completed
  • Currently, project managing development of new facilities, liaising with architect’s, builders and subcontractors from conception, brief, design, budget to build and implementation
  • Responsible for staffing and purchasing equipment for new unit
  • Dealing with day-to-day staff management, facility failures and breakdowns
  • Communicating with estate Landlords
  • Liaising with subcontractors to ensure safe works are carried out
  • Line manager for a hospital yard team of 7, a maintenance team of 2, secretarial team of 6 and Nursing Administrator with a team of 13 nurses plus seasonal nurses
  • Managing onsite accommodation for visiting students
  • Negotiating and managing cleaning contracts, plant, and maintenance contracts
  • Negotiating with suppliers to ensure the best value on purchases from diesel to electricity and gas contracts
  • Overall responsibility for buildings and grounds occupying 4 sites for Rossdales Limited
  • Project managing the refurbishment of areas across all sites specifically theatre, standing surgery, foal unit, offices, and conference facilities
  • Responsible for leased intern accommodation including annual tenancy inspections
  • Rotationally chairs monthly operational managers meeting to discuss current, ongoing, and future projects and development with all department heads
  • Scheduling works and preventative maintenance whilst ensuring the Practice is able to continue with the daily caseload.
  • Responded to building emergencies and managed repairs.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
  • Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
  • Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
  • Controlled expenses to meet budget requirements.
  • Maintained HVAC, temperature control, electrical and building automation systems.
  • Interviewed, hired, and trained qualified maintenance employees.
  • Collaborated with stakeholders to develop capital improvement plans that aligned with organisational goals and budgets.

Stud Manager/Secretary

Grove Park Farm Equestrian
01.2005 - 01.2019
  • Grove Park Farm was commercialised in 2005 and matured to self-sufficient level caring for approximately 45 horses
  • Day to day management of all aspects of daily operations and staff management
  • Booking stud visits and daily veterinary checks for visiting mares and permanent boarders
  • Management of office including monthly invoicing, client reporting and updating, all annual returns, payroll, ensuring all horse vaccinations are kept up to date, arranging transport and shipping for horses departing.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Practice Manager

Rossdales Equine Hospital
09.2016 - 02.2017
  • After sudden departure of existing Practice Manager, promoted to post -short-term fixed contract, taking responsibility for all aspects of management to Rossdales Practices in multiple locations.
  • Ensuring all HR duties and Health and Safety responsibilities were carried out correctly.
  • Addressed client and employees concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Developed policies and procedures for effective practice management.
  • Oversaw hiring and disciplinary processes for employees, selecting candidates who aligned with practice''s mission and values.
  • Oversaw management of all departments and personnel.

Project Manager and Secretary

Rossdales Equine Hospital and Diagnostic Centre
12.2014 - 09.2016
  • Secretarial duties including client interaction in a busy Equine Referrals Hospital
  • Successfully managed multiple projects simultaneously by prioritising tasks according to urgency, resource availability, and alignment with organisational goals. Working alongside the Managing Partner facilitating projects from concept to implementation.
  • Examples include the design and development of a new admission and consent form, the implementation of a new phone system.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organisational goals.
  • Planned, designed, and scheduled phases for large projects.

Ambulatory and Stud Office Secretary

Rossdales Beaufort Cottage Stables
03.2014 - 12.2014
  • Secretarial role including audio typing, passport updates, dealing with emergency telephone calls and booking routine visits for ambulatory and stud teams.
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.

Catalogue Developer and Data Inputting

Horse Requisites Newmarket
01.2010 - 01.2013
  • A part-time role providing secretarial support during the production of a new catalogue for Horse Requisites, duties included taking pictures of products and the editing and description writing for existing and new products to be featured.
  • Developed comprehensive documentation to facilitate seamless handoff to other team members.
  • Participated in software field testing to verify performance of developed projects.

Secretary to Mr I M Wright MA VetMB DEO Dipl. ECVS MRCVS

Greenwood Ellis/Newmarket Equine Hospital
01.2007 - 01.2008
  • Returned to Reynolds House Referrals after a period of maternity leave to cover a short-term holiday period to carry out secretarial and PA duties.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorised documents.

PA to Mr I M Wright MA VetM DEO Dipl. ECVS MRCVS - Office Secretary

Reynolds House Referrals/Greenwood Ellis
01.2004 - 01.2006
  • Working as part of a team of four secretaries, duties included assisting four Veterinarians within the busy Referrals’ department
  • Daily secretarial tasks including typing reports, diary management, arranging travel for surgeries carried out abroad and nationally, the collating of information for talks and presentations, patient discharge information and follow up appointment bookings
  • Liaising directly with clients and referring Practices via telephone and email
  • Entering horse’s that arrived at the practice for routine or emergency surgery and the logging of passports on the computerised system.

Stud Hand and Office Clerk

Herringswell Manor Stud
01.2002 - 01.2004
  • A varied role within a large Stud and Pre-Training yard working closely with the stud Proprietor
  • Attending Tattersall’s sales
  • Secretarial duties required the daily updating of each horse onto a computerised system to produce monthly invoices and accurate records for all horses on departure from the stud.
  • Established a reputation for maintaining high standards of equine welfare within the industry, leading to increased client trust and repeat business.

Skills

  • Building Maintenance
  • Budgeting and financial management
  • Building inspections
  • Schedule Management
  • Team direction
  • System inspections

Curriculumvitae

A meticulous and professional Facilities Manager with extensive experience in administration, practice management, PA, and secretarial roles. A highly methodical and efficient individual, whose thorough and precise approach leads to tasks being carried out accurately and proficiently. Independently able to maintain a constant level of professionalism in highly charged and often sensitive situations. Maintains the highest level of confidentiality and discretion. A detailed record keeper and a team player who can work independently and use initiative when required., Excellent written and verbal communicator, A leader who incentivises and promotes a team approach, Accurate touch typist with extensive transcription experience, Proficient in all areas of Microsoft Office, Windows and Mac applications, Extensive IT skills with experience of Sage, QuickBooks, CAFM software, Eclipse Veterinary software, 02/01/17, Current, Rossdales Equine Hospital, Facilities Manager and Hospital Administrator, Arranging for permits to work to be completed., Currently, project managing development of new facilities, liaising with architect’s, builders and subcontractors from conception, brief, design, budget to build and implementation. Responsible for staffing and purchasing equipment for new unit., Dealing with day-to-day staff management, facility failures and breakdowns, Communicating with estate Landlords., Liaising with subcontractors to ensure safe works are carried out., Line manager for a hospital yard team of 7, a maintenance team of 2, secretarial team of 6 and Nursing Administrator with a team of 13 nurses plus seasonal nurses, Managing onsite accommodation for visiting students, Negotiating and managing cleaning contracts, plant, and maintenance contracts, Negotiating with suppliers to ensure the best value on purchases from diesel to electricity and gas contracts., Overall responsibility for buildings and grounds occupying 4 sites for Rossdales Limited., Project managing the refurbishment of areas across all sites specifically theatre, standing surgery, foal unit, offices, and conference facilities., Responsible for leased intern accommodation including annual tenancy inspections., Rotationally chairs monthly operational managers meeting to discuss current, ongoing, and future projects and development with all department heads., Scheduling works and preventative maintenance whilst ensuring the Practice is able to continue with the daily caseload., 09/01/16, 02/01/17, Rossdales Equine Hospital, Practice Manager, Following the sudden departure of the existing Practice Manager, I was asked to cover the post for a short-term fixed contract, taking responsibility for all aspects of the management of the Hospital and Diagnostic centre. Ensuring all HR duties and Health and Safety responsibilities were carried out correctly., 12/01/14, 09/01/16, Rossdales Equine Hospital and Diagnostic Centre, Project Manager and Secretary, Secretarial duties including client interaction in the busy Equine Referrals Hospital for part of the week. Working alongside the Managing Partner of the hospital to enable projects to be brought to fruition. Examples include the design and development of a new admission and consent form, the implementation of a new phone system., 03/01/14, 12/01/14, Rossdales Beaufort Cottage Stables, Ambulatory and Stud Office Secretary, Secretarial role including audio typing, passport updates, dealing with emergency telephone calls and booking routine visits for the ambulatory and stud team., 2005, Current, Grove Park Farm Equestrian, Stud Manager/Secretary, Grove Park Farm was commercialised in 2005 and has now matured to a self-sufficient level caring for approximately 45 horses. Day to day management of all aspects of the yard including staff management. Booking stud visits and daily veterinary checks for visiting mares and permanent boarders. Responsibility for the running of the office including monthly invoicing, client reporting and updating, all annual returns, payroll, ensuring all horse vaccinations are kept up to date, arranging transport and shipping for horses leaving our care., 2010, 2013, Horse Requisites Newmarket, Catalogue Developer and Data Inputting, A part-time role providing secretarial support during the production of a new catalogue for Horse Requisites, duties included taking pictures of products and the editing and description writing for existing and new products to be featured., 2007, 2008, Greenwood Ellis/Newmarket Equine Hospital, Secretary to Mr I M Wright MA VetMB DEO Dipl. ECVS MRCVS, I returned to Reynolds House Referrals after a period of maternity leave to cover a short-term holiday period to carry out secretarial and PA duties., 2004, 2006, Reynolds House Referrals/Greenwood Ellis, PA to Mr I M Wright MA VetM DEO Dipl. ECVS MRCVS - Office Secretary, Working as part of a team of four secretaries, duties included assisting four Veterinarians within the busy Referrals’ department. Daily secretarial tasks including typing reports, diary management, arranging travel for surgeries carried out abroad and nationally, the collating of information for talks and presentations, patient discharge information and follow up appointment bookings. Liaising directly with clients and referring Practices via telephone and email. Entering horse’s that arrived at the practice for routine or emergency surgery and the logging of passports on the computerised system., 2002, 2004, Herringswell Manor Stud, Stud Hand and Office Clerk, A varied role within a large Stud and Pre-Training yard working closely with the stud Proprietor. Attending Tattersall’s sales., Secretarial duties required the daily updating of each horse onto a computerised system to produce monthly invoices and accurate records for all horses on departure from the stud., IOSH Managing Safely, Mental Health First Aider, 8 GCSE grades A-C including English Reading and Literature, Mathematics and Sciences, QNUK Level 2 First Aider, ACAS Essential Skills for Managers, Level 2 Bookkeeping, BHS Stages 1-3, CRC Photographic Course, References are available upon request.

Timeline

Facilities Manager and Hospital Administrator

Rossdales Equine Hospital
02.2017 - Current

Practice Manager

Rossdales Equine Hospital
09.2016 - 02.2017

Project Manager and Secretary

Rossdales Equine Hospital and Diagnostic Centre
12.2014 - 09.2016

Ambulatory and Stud Office Secretary

Rossdales Beaufort Cottage Stables
03.2014 - 12.2014

Catalogue Developer and Data Inputting

Horse Requisites Newmarket
01.2010 - 01.2013

Secretary to Mr I M Wright MA VetMB DEO Dipl. ECVS MRCVS

Greenwood Ellis/Newmarket Equine Hospital
01.2007 - 01.2008

Stud Manager/Secretary

Grove Park Farm Equestrian
01.2005 - 01.2019

PA to Mr I M Wright MA VetM DEO Dipl. ECVS MRCVS - Office Secretary

Reynolds House Referrals/Greenwood Ellis
01.2004 - 01.2006

Stud Hand and Office Clerk

Herringswell Manor Stud
01.2002 - 01.2004

Similar Profiles

CREATE PROFILE
Sarah Waterfall