Sarah Warren

Work History

Mental health nurse

Tees, Esk and Wear Valley trust

Middlesbrough, Cleveland

11.2022 - Current

Administered medication with meticulous attention to detail.
Disposed of samples and hazardous waste to prevent infection.
Delivered exceptional care to boost patient mental health outcomes.
Supported patients with critical conditions, planning and implementing targeted strategies for optimal recovery outcomes.
Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
Thoroughly disinfected and correctly stored hospital equipment to safeguard health of staff and maintain order within ward.
Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
Managed high-volume caseloads of up to 18 patients per shift.
Established positive rapport with patients and families through active listening and compassionate care.
Managed patient discharges, providing relevant follow-up care advice with required prescriptions and medication.
Maintained accurate, up-to-date patient records, maximising data accuracy.
Delivered consistently high standards of individualised nursing care, best maintaining patients' health and wellbeing.
Worked on a ratio of one nurse to 18 patients, providing consistent and effective care.
Provided care to patients with acute and chronic mental health conditions in an 18 - acute facility.
Enabled accurate assessment of patient care, preparing detailed patient reports in Paris.
Guaranteed patient safety by evaluating clients, assessing physical and mental symptoms for drug interactions and side effects.
Prevented violent situations, using de-escalation skills to manage aggressive patients.

Forensic support worker

Mencap

Middlesbrough, Cleveland

01.2018 - 01.2019

Supporting adults from a forensic setting and with learning disabilities in every aspect of their day to day lives
Key worker managing case loads
Client's finances
Administering medication
Supporting clients on a 1-1 basis in the community
Giving clients life skills
Led group activity programmes to support independence and encourage community inclusion.
Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
Built strong patient relationships through compassionate care and friendly rapport building.
Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.

Volunteer restorative justice facilitator

Tees Valley Youth Offending Service

Middlesbrough, Cleveland

01.2016 - 01.2018

Duties/responsibilities
Decision making on restorative justice practices
Sitting on the panel for Youth Offending Orders
Advising youths on the details of the order
Completed structured needs and risk assessments to determine levels of danger and develop effective safety plans.
Minimised risk of harm to distressed individuals through effective trauma counselling.
Contacted victims by phone to provide up-to-date and relevant information.
Adhered to current standard operating procedures, processes and relevant legislation.
Recorded assessment results for providing tailored responses to each victim's needs.

Parent Governor

St Thomas Moore School

Middlesbrough

01.2017 - 01.2018

Teaching vulnerable parents how to cook a nutritious meal on a budget
Facilitating an 8-week FAST families course promoting play between parent and child, which aims to get disadvantage families to fulfil their potential at school and in life
Lifeline project
Championed organisational values to instil sense of loyalty and community.
Actioned feedback from service users, resulting in improved satisfaction levels.

Volunteer project worker

Life line

Middlesbrough, Cleveland

01.2012 - 01.2016

Supporting drug users with complex needs
Attending appointments with users
Teaching users to cook for themselves on a budget
Volunteering on the needle exchange
Giving users advice on harm minimisation
Giving users advice on what needles they should be using
Helping people on recovery and integrating back into society

Volunteer mentor

Shape Training

01.2013 - 01.2015

Delivering a life skills class to vulnerable young adults on the risks of drug taking on their future lives
Teaching about homelessness, sofa surfing
Giving advice on mental health issues

Customer Care Advisor

Middlesbrough Council

Middlesbrough, Cleveland

01.2004 - 01.2010

Working in a busy call centre, answering calls for the Environmental Health department
Multi skilled in all departments including: pest control, switch board, car parks and recruitment
Dealing with penalty charge notice appeals
Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
Skilfully navigated challenging phone conversations with resilience, confidence and interpersonal skills to achieve positive outcome.
Utilised databases, tools, applications and operating systems with accuracy.
Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
Actively listened to customers to quickly identify needs and proactively enhance their brand experience.
Demonstrated excellent customer service and rapport building skills by phone and through written correspondence.

Summary

Overview

Work History

Mental health nurse

Forensic support worker

Volunteer restorative justice facilitator

Parent Governor

Volunteer project worker

Volunteer mentor

Customer Care Advisor

Education

Degree - mental health nursing

Degree - Sociology

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Skills

Interests

Timeline

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