Sarah Veazey
Berkhamsted,Hertfordshire
Summary
Highly skilled operations worker with experience in the hospitality industry, leading teams and driven customer experience. A fast learner, who thrives in a dynamic, fast-paced environment.
Overview
12
12
years of professional experience
Work history
Assistant General Manager
Upham Inns
Berkhamsted, Hertfordshire
2025.07 - 2026.09
- With the purchase of The Kings Arms and Penny Farthing by Upham Inns, I transferred from the Oakman Group, retaining the roles and responsibilities previously held.
- Reassurance and retention of regular, corporate guests and shareholders, maintaining smooth-running of the business.
- Received new training on several new online platforms and guest management systems.
Assistant General Manager | Hotel Management
Oakman Group Plc
Berkhamsted, Hertfordshire
2023.09 - 2025.07
- Multi-site role - leading operations at sister property The Penny Farthing Hotel, alongside my role at the Kings Arms Hotel.
- Leading a team of reception, 24hr night porters and housekeeping team members.
- Managing rotas, holiday requests, team member on-boarding, training, maintenance logs, compliance administration.
- Handling guest satisfaction; corporate relations, resolving customer complaints and sensitive issues.
- Assisting support teams in issuing corporate guest invoices and handling ledger and debt payments.
- Supporting online review responses and addressing in-house complaints, upholding site reputations.
- Represented site at company staff forum representative meetings and sustainability programmes. Helping to establish more sustainable practices, focusing on reducing plastic waste.
Assistant General Managar
Oakman Group Plc
Berkhamsted, Hertfordshire
2020.08 - 2023.09
- Supporting management during the Covid-19 pandemic, with challenging and changing rules. Learning the use of restaurant and hotel booking systems, day-to-day running of the site. FOH & BOH support.
- Received training in venue management, conflict resolution, cash handling, project management, and sales and event planning.
- Led events and bookings over the festive period, managing the diary from small tables to large parties and events, to ensure a smooth experience, including handling deposits, pre-orders and clear communication between guests, colleagues and the kitchen team.
- A go-to person for handling reservations and as well as addressing complaints.
- Supported site recruitment, on-boarding and further training across bar and restaurant.
Bar supervisor
Oakman Inns
Berkhamsted, Hertfordshire
2019.02 - 2020.08
- Led teams in a large, fast paced high street venue, maintaining high standards of food, drink and customer service across bar and restaurant areas.
- Responsible for training new team members, providing cocktail, wine training upon new menu releases.
- Cellar management on delivery days and general up keep day-to-day ensure smooth service and high quality of drinks at all times.
Bar/Restaurant team member
Oakman Inns
Berkhamsted/Tring, Hertfordshire
2014.09 - 2019.02
- Responsible for guests in bar and restaurant areas, managing orders, requests, allergens and payments.
- Demonstrating strong multitasking abilities by juggling multiple orders simultaneously.
- Supported other sites within the company when needed.
Skills
- Team Leadership, Motivation and Engagement
- Project Management
- Customer Service / Client Satisfaction
- Corporate Client Management
- Operational Management
- Customer Reservation Management
- Experience using Design My Night - Collins, Zonal Aztec tills back-office management systems, Zonal Hotel Solutions, Guest Management Live Res
- Exceptional oral and written communication
- Exceptional organisational and diary management skills
- Proficient skills in Microsoft Office Word, Excel & Teams usage
- Relationship building and maintaining
- Fire Marshal & First Aid Trained
- Personal License Holder
- WSET Level 1
- Food Safety Level 3
References
References available upon request.
Timeline
Assistant General Manager
Upham Inns
2025.07 - 2026.09
Assistant General Manager | Hotel Management
Oakman Group Plc
2023.09 - 2025.07
Assistant General Managar
Oakman Group Plc
2020.08 - 2023.09
Bar supervisor
Oakman Inns
2019.02 - 2020.08
Bar/Restaurant team member
Oakman Inns
2014.09 - 2019.02