Sarah Varley
Leominster,Herefordshire
Summary
Organised and dependable Live Chat Agent with: 10 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work history
Food & beverage assistant
National Trust
Leominster, Herefordshire
03.2022 - Current
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
- Provided first-class customer care through helpful, friendly service.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
Hair and makeup artist
Freelance
Leominster, Herefordshire
09.2009 - Current
- Took detailed notes and photographs of work to retain up-to-date copies for reference.
- Marketed hair and makeup looks using before and after pictures on social media channels.
- Applied colour theory principles to create colour palettes based on client's skin tone and desired look.
- Achieved natural, flattering occassion makeup for weddings, parties and events.
- Prepped client skin and hair before styling and applied setting sprays to achieve look longevity.
- Sourced, budgeted and ordered materials and equipment from specialist vendors.
- Sanitised equipment between clients to maintain clean, safe hair and beauty services.
- Evaluated client's skin tone, texture and condition to ascertain suitable products for desired looks.
- Fit and maintained wigs, hairpieces and prosthetics to attain desired appearances.
- Determined suitable materials and colours for specific lighting and settings.
- Advised clients on suitable products and treatments to recreate looks at home.
- Booked appointments with customers for make-up application, hair styling and skin care treatment.
- Generated and sketched design ideas for hairstyles and make-up.
- Monitored market trends and patterns for new beauty and make-up products.
Remote Live Chat Agent
Estee Lauder Companies
Leominster, Herefordshire
03.2012 - 08.2023
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Responded to customer enquiries via company live chat system.
- Utilised diplomatic communication to suit customer needs, enhance understanding and build positive rapport.
- Adhered strictly to policies and procedures for continued company compliance.
- Acted as first point of contact for customer issues and queries.
- Logged chat details and customer information in secure systems, improving data collection measures.
- Offered high-level customer service and support to bolster satisfaction.
- Managed multiple live chat sessions simultaneously with professionalism and attention to detail.
- Built strong and lasting rapport with customer base and maintained consistently positive feedback.
- Offered detailed advice on product and service benefits.
- Increased client retention by building instant rapport and establishing customer trust.
Hair salon assistant
Mane Hair Salon
Leominster, Herefordshire
10.2019 - 02.2022
- Maintained and monitored hairdressing supplies to meet customer demand.
- Managed cash registers, ensuring adequate funds and change ahead of salon opening.
- Provided hairstyling for special occasions, including weddings, parties and events.
- Implemented creative Instagram campaigns, resulting in significant customer base growth.
- Supported delivery of cuts, colours and blow-outs.
- Exceeded customer expectations by creating styles to exact demands.
- Used various styling tools, straightening irons and curling wands to produce desired effects.
- Attended regular training to improve knowledge and capabilities in cutting, colouring and styling.
- Helped salon processes run smoothly through effective appointment allocation.
- Effectively promoted additional services, products and treatments to generate additional revenue.
- Checked on customers throughout long appointments, maintaining continued comfort and contentment.
- Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
- Stocked hair products and equipment with excellent merchandising techniques.
- Maintained safe working practices with colours and chemicals, adhering to proper use and disposal guidelines.
- Provided regular refreshments and snacks for continued customer satisfaction.
- Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
- Cleaned and sterilised tools and equipment used in hairstyling services.
- Educated customers on current beauty products and items.
- Informed customers of new beauty trends and products.
- Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
- Processed payments and provided receipts and appointment reminder cards for upcoming bookings.
- Gowned clients in preparation for salon services.
- Shampooed, conditioned and toned clients hair to professional standards.
- Set up stylist work stations with client-specific formulas and tools in preparation for services.
- Created positive, warm salon environment when greeting clients and supplying refreshments.
Retail makeup artist
Mac Cosmetics
London, City of London
02.2008 - 03.2012
- Kept up-to-date with industry standards, trends and techniques.
- Provided friendly client consultations to discuss trends, colour palettes and application details.
- Used diverse cosmetics to create on-trend looks, contour facial features and enhance skin tone.
- Assessed skin type and facial structure to select appropriate products and application tools.
- Adhered to safety and sanitation standards, using single-use applicators to reduce risks.
- Performed full make-up applications on clients.
- Studied and researched application techniques, industry trends and emerging products to continuously elevate performance.
- Discussed client skin care needs and recommended featured products to align with skin type and preferences.
- Brightened and evened out skin tone with concealers and colour correctors, covering imperfections.
- Selected lipstick and lip gloss hues that perfectly accentuated client's overall look.
- Used primer products to alleviate pore size and help makeup last longer.
- Educated clients on proper makeup application and ways to achieve different makeup looks.
- Added blush, highlighter and bronzer to face to deliver warmth and glow.
- Created bold, dramatic and natural effects using eyeliner, eye shadow and mascara.
- Shaped and defined eyebrows with brush, pencil and gel to hold hair in place.
- Cleansed face and used toner and appropriate moisturizer before applying makeup.
- Chose foundation in appropriate color and tone, applying with fingertips, sponge or brush.
Education
PTLL - Teacher Certificate
Worcester College of Technology
Worcester 10/2010 - 01/2011
BA Honours - Performance Costume & Makeup
University of Worcester
Worcester 09/2009 - 07/2010
HND - Specialist Makeup
West Thames College
Isleworth 09/2006 - 07/2008
Diploma - Makeup Artist
City College Norwich
Norwich 09/2003 - 07/2004
Advanced BTEC GNVQ - Leisure & Tourism
City College Norwich
Norwich 09/1997 - 07/1999
Intermediate BTEC GNVQ - Business & Finance
Hewitt School Sixth Form
Norwich 09/1996 - 07/1997
Skills
- Communication skills
- Time management
- Problem-solving
- Customer-focused
- Online order fulfilment
- Multiplatform customer service
- IT literate
- Strategic upselling
- CRM system proficiency
- Product demonstrations
- Product presentation
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller
Timeline
Food & beverage assistant
National Trust
03.2022 - Current
Hair salon assistant
Mane Hair Salon
10.2019 - 02.2022
Remote Live Chat Agent
Estee Lauder Companies
03.2012 - 08.2023
Hair and makeup artist
Freelance
09.2009 - Current
Retail makeup artist
Mac Cosmetics
02.2008 - 03.2012
PTLL - Teacher Certificate
Worcester College of Technology
10/2010 - 01/2011
BA Honours - Performance Costume & Makeup
University of Worcester
09/2009 - 07/2010
HND - Specialist Makeup
West Thames College
09/2006 - 07/2008
Diploma - Makeup Artist
City College Norwich
09/2003 - 07/2004
Advanced BTEC GNVQ - Leisure & Tourism
City College Norwich
09/1997 - 07/1999
Intermediate BTEC GNVQ - Business & Finance
Hewitt School Sixth Form
09/1996 - 07/1997
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