Sarah Toms
Cobham,Surrey
Summary
Reliable [Job Title] with [Type] industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Housekeeping cleaner
Bupa
Weybridge, Surrey
08.2001 - 12.2003
- Deep-cleaned bathrooms and kitchens to maintain excellent hygiene standards.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Swept, mopped and vacuumed floors with spotless results.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
Supervisor
Stanleys (Coffee Shop)
Weybridge, Surrey
04.1998 - 07.2001
- Supervised activities of workers and enforced safety regulations.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Trained new hires and set up mentoring relationships to drive team performance.
- Dealt with customer complaints and rectified product and service issues.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Motivated team through providing hands-on practical support to all members of staff on duty.
Restaurant supervisor
David Lloyd Leisure
Weybridge, Surrey
04.1996 - 04.1998
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
Front of house waiter
Oatlands Park Hotel
Weybridge, Surrey
07.1994 - 03.1996
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Accurately took orders, making menu recommendations as appropriate.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Education
NVQ Level 3 - Catering
Brookland's Collage
Weybridge, Surrey 09.1992 - 06.1995
Skills
- Customer Service
- Attention to Detail
- Manual handling
- Exceptional communicator
- Domestic cleaning expertise
- Dusting
Timeline
Housekeeping cleaner
Bupa
08.2001 - 12.2003
Supervisor
Stanleys (Coffee Shop)
04.1998 - 07.2001
Restaurant supervisor
David Lloyd Leisure
04.1996 - 04.1998
Front of house waiter
Oatlands Park Hotel
07.1994 - 03.1996
NVQ Level 3 - Catering
Brookland's Collage
09.1992 - 06.1995
Similar Profiles
Abating DengAbating Deng
Personal Care Assistant at BupaPersonal Care Assistant at Bupa
Paul HorwoodPaul Horwood
Reporting & Governance Lead at BupaReporting & Governance Lead at Bupa
Kieran WinterKieran Winter
QAanalyst at BupaQAanalyst at Bupa
Shivani ThakurShivani Thakur
Exposure Management Specialist at BupaExposure Management Specialist at Bupa
Johnny DurrantJohnny Durrant
Group Vice President & Head of Content at WassermanGroup Vice President & Head of Content at Wasserman