Reading books including crime fiction and auto biographies
Arts and crafts, jewellery making and crochet teddies
Watching sports including football and formula 1
Spending time with family and friends
Long walks with my dog Bella
Sarah Thompson
Knott End-on-Sea,Lancashire
Summary
Results-driven retail professional with experience as Deputy Manager, skilled in customer service, administration, product placement, and training. Developed strong operational processes and team development capabilities. International experience gained through work in Australia and New Zealand enhanced adaptability and cultural awareness.
Overview
26
26
years of professional experience
Work History
Team Leader
Coop
POULTON-LE-FYLDE, Lancashire
03.2023 - Current
- Monitored team performance, identified improvement areas, and implemented corrective actions to enhance overall effectiveness.
- Managed project timelines and delegated tasks to ensure objectives were completed on schedule.
- Adapted to changing business priorities, demonstrating agility and leadership.
- Trained and supervised bakery staff, fostering a cohesive team environment that improved collaboration.
- Assisted with team recruitment and interviewing.
- Managed weekly schedules ensuring store cover and maintaining productivity targets.
- Completed risk assessments to achieve regulatory compliance.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Resolved customer enquiries, disputes and complaints
- Assisted store manager by training and inducting new staff.
- Implemented visual merchandising guidelines to optimise product displays and attract customer attention.
- Closely monitored shop floor stock levels, refilling shelves quickly to maintain visually-appealing product displays.
- Opened and closed store daily, ensuring security and readiness for operations.
- Completed weekly and daily compliance tasks to uphold store legality and standards.
Customer Team Member
Coop
POULTON-LE-FYLDE, Lancashire
06.2022 - 03.2023
- Ensured high customer satisfaction by addressing questions, stock queries, and complaints promptly.
- Teamed with colleagues to reach sales targets and enhance overall customer service experience.
- Managed stock levels on shop floor, replenishing products to ensure optimal product availability and customer satisfaction.
- Packaged bakery goods efficiently, ensuring products were well-presented.
- Worked within the instore bakery, conducting daily cleaning and maintenance tasks to uphold hygiene and safety standards.
Receptionist
BANANA BENDERS BACKPACKERS
Brisbane
08.2011 - 11.2011
- Welcomed guests warmly, ensuring a positive first impression.
- Coordinated travel arrangements for guests, enhancing their overall experience.
- Processed payments accurately, ensuring smooth transaction completion.
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
Farm worker
PITTS FARM
09.2010 - 12.2010
- Planted and harvested field crops, ensuring quality and readiness for market.
- Prepared fresh produce for sale and transportation, maintaining freshness and presentation standards.
- Loaded products onto trailer, facilitating prompt and secure deliveries to storage facilities.
Sales Assistant, Product Manager, Deputy Manager
RIVER ISLAND CLOTHING COMPANY
Blackpool, Lancashire
11.2000 - 10.2009
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions, ensuring accuracy in cash, credit, and debit payments.
- Handled customer returns, refunds and exchanges at customer service desk.
- Maintained clean, presentable product displays to enhance customer engagement through effective visual merchandising.
- Oversaw cash handling procedures, safeguarding financial assets through diligent banking and safe management.
- Organised weekly shift schedules to optimise team productivity.
- Participated in training sessions to enhance service skills and knowledge.
Education
High School - English Language, Literature
MILLFIELD HIGH SCHOOL
Cleveleys, LAN08-2000
A Levels - Graphic Design, Film Studies, Art
Blackpool sixth form college
Poulton-le-Fylde, LANSkills
- Inventory management
- Sales forecasting
- Visual merchandising
- Cash management
- Risk assessment
- Employee training
- Staff recruitment
- Customer resolution
Custom Section
- Input staff hours weekly
- Complete daily banking
Hobbies and Interests
- Reading various genres including crime fiction and autobiographies
- Arts and crafts, including jewellery making and crochet
- Traveling and experiencing different cultures
Interests
Timeline
Team Leader
Coop
03.2023 - Current
Customer Team Member
Coop
06.2022 - 03.2023
Receptionist
BANANA BENDERS BACKPACKERS
08.2011 - 11.2011
Farm worker
PITTS FARM
09.2010 - 12.2010
Sales Assistant, Product Manager, Deputy Manager
RIVER ISLAND CLOTHING COMPANY
11.2000 - 10.2009
High School - English Language, Literature
MILLFIELD HIGH SCHOOL
A Levels - Graphic Design, Film Studies, Art
Blackpool sixth form college