Sarah Taylor
Birmingham
Overview
18
18
years of professional experience
34
34
years of post-secondary education
Work history
Data Cleanse Specialist, IMT
Birmingham Childrens Trust
Birmingham
2023.10 - Current
- Regularly monitor several reports to ensure that children's records are compliant, adhere to required processes, and contain the appropriate classifications to ensure data quality.
- Monitor the timeliness of a specific cohort of worklists being completed, in order to reduce them becoming significantly overdue.
- Contribute to maintaining children's records, and ensuring the best possible quality of data.
- Provide support to customers regarding Eclipse issues and work with them on how to resolve, at the same time delivering subtle training for their future reference.
- Identify issues or glitches within the Eclipse system and follow up through to resolution.
- Contribute to the streamlining of processes on Eclipse, including rigorous testing prior to moving into the Live system.
- Provide Training where required / requested around Eclipse and Power-Bi systems.
Data Cleanse Specialist, ICT
Birmingham Childrens Trust
Birmingham
2022.10 - 2023.10
- as above, transferred to a different Service
BITSO
Birmingham City Council/Birmingham Childrens Trust
Birmingham
2010.04 - 2022.10
- Quickly learnt and applied new skills to daily tasks, improving efficiency, e.g. Submitting SLAM forms for new starters, movers, or leavers.
- Provided monthly tailored reports to ADs, Heads of Service, and Team Managers ahead of attended monthly Service Performance Clinics to dissect the data.
- Being the contact point for all IT hardware issues, overseeing repairs, and issuing temporary devices to ensure professionals had unbroken access to their caseloads whilst their own laptop was being repaired.
- Attended professional meetings as Minute Taker, then typed them in a timely and professional manner for the meeting Chair and child's file.
Administrative officer
Birmingham City Council
Birmingham
2007.01 - 2010.04
- I was responsible for issuing payments to the Care Leaver Service in respect of funds to service users in the form of their weekly Personal Allowances, ad-hoc living expenses, and, when appropriate, accessing their Independent Living Grant.
- Producing the agreement and accompanying petty cash slip to be authorised by the appropriate Team Manager level.
- Adhering to the organisation's financial procedures.
- Carrying out twice-weekly reconciliations and processing on systems.
- Responsible for ordering cash to ensure that there was always sufficient on site to service the needs of the business.
- To order train tickets upon receipt of a correctly completed and authorised request.
- To calculate, prepare and countersign staff mileage and reimbursement claims.
- Prioritised tasks for timely completion.
- Adapted quickly to changes in demand; maintained consistency in support, despite fluctuations in workload demands.
- Attended professionals meetings as Minute Taker, then typing them in a timely and professional manner for the meeting Chair and childs file.
- Streamlined administrative processes for increased efficiency in the workplace.
- Arranged filing systems for easy use and retrieval by case-holders.
Administrative assistant
Birmingham City Council
Birmingham
2006.09 - 2007.01
- Managed front desk duties to ensure smooth operation of reception area.
- Maintained stock levels to avoid shortages in office supplies.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
Education
GCSEs - Maths Higher Level
Turves Green Girls School
Birmingham, England 1983.09 - 1988.07
GCSEs - English Language
Turves Green Girls School
Birmingham, England 1983.09 - 1988.07
GCSEs - English Literature
Turves Green Girls School
Birmingham, England 1983.09 - 1988.07
GCSEs - Geography
Turves Green Girls School
Birmingham, England 1983.09 - 1988.07
GCSEs - Information Technology
Turves Green Girls School
Birmingham, England 1983.09 - 1988.07
GCSEs - Music
Turves Green Girls School
Birmingham, England 1983.09 - 1988.07
GCSEs - Home Economics
Turves Green Girls School
Birmingham, England 1983.09 - 1988.07
Skills
- Customer service excellence
- Effective communication
- Performance monitoring
- Checking for compliance and data quality
- Adhering to Policies and Procedures
- Understanding, respecting and adhering to GDPR and the protection of data
Timeline
Data Cleanse Specialist, IMT
Birmingham Childrens Trust
2023.10 - Current
Data Cleanse Specialist, ICT
Birmingham Childrens Trust
2022.10 - 2023.10
BITSO
Birmingham City Council/Birmingham Childrens Trust
2010.04 - 2022.10
Administrative officer
Birmingham City Council
2007.01 - 2010.04
Administrative assistant
Birmingham City Council
2006.09 - 2007.01
GCSEs - Maths Higher Level
Turves Green Girls School
1983.09 - 1988.07
GCSEs - English Language
Turves Green Girls School
1983.09 - 1988.07
GCSEs - English Literature
Turves Green Girls School
1983.09 - 1988.07
GCSEs - Geography
Turves Green Girls School
1983.09 - 1988.07
GCSEs - Information Technology
Turves Green Girls School
1983.09 - 1988.07
GCSEs - Music
Turves Green Girls School
1983.09 - 1988.07
GCSEs - Home Economics
Turves Green Girls School
1983.09 - 1988.07