Overview
Work history
Education
Skills
Timeline
Generic

Sarah Taylor

Birmingham

Overview

18
18
years of professional experience
34
34
years of post-secondary education

Work history

Data Cleanse Specialist, IMT

Birmingham Childrens Trust
Birmingham
10.2023 - Current
  • Regularly monitor several reports to ensure that children's records are compliant, adhere to required processes, and contain the appropriate classifications to ensure data quality.
  • Monitor the timeliness of a specific cohort of worklists being completed, in order to reduce them becoming significantly overdue.
  • Contribute to maintaining children's records, and ensuring the best possible quality of data.
  • Provide support to customers regarding Eclipse issues and work with them on how to resolve, at the same time delivering subtle training for their future reference.
  • Identify issues or glitches within the Eclipse system and follow up through to resolution.
  • Contribute to the streamlining of processes on Eclipse, including rigorous testing prior to moving into the Live system.
  • Provide Training where required / requested around Eclipse and Power-Bi systems.


Data Cleanse Specialist, ICT

Birmingham Childrens Trust
Birmingham
10.2022 - 10.2023
  • as above, transferred to a different Service

BITSO

Birmingham City Council/Birmingham Childrens Trust
Birmingham
04.2010 - 10.2022
  • Quickly learnt and applied new skills to daily tasks, improving efficiency, e.g. Submitting SLAM forms for new starters, movers, or leavers.
  • Provided monthly tailored reports to ADs, Heads of Service, and Team Managers ahead of attended monthly Service Performance Clinics to dissect the data.
  • Being the contact point for all IT hardware issues, overseeing repairs, and issuing temporary devices to ensure professionals had unbroken access to their caseloads whilst their own laptop was being repaired.
  • Attended professional meetings as Minute Taker, then typed them in a timely and professional manner for the meeting Chair and child's file.


Administrative officer

Birmingham City Council
Birmingham
01.2007 - 04.2010
  • I was responsible for issuing payments to the Care Leaver Service in respect of funds to service users in the form of their weekly Personal Allowances, ad-hoc living expenses, and, when appropriate, accessing their Independent Living Grant.
  • Producing the agreement and accompanying petty cash slip to be authorised by the appropriate Team Manager level.
  • Adhering to the organisation's financial procedures.
  • Carrying out twice-weekly reconciliations and processing on systems.
  • Responsible for ordering cash to ensure that there was always sufficient on site to service the needs of the business.
  • To order train tickets upon receipt of a correctly completed and authorised request.
  • To calculate, prepare and countersign staff mileage and reimbursement claims.
  • Prioritised tasks for timely completion.
  • Adapted quickly to changes in demand; maintained consistency in support, despite fluctuations in workload demands.
  • Attended professionals meetings as Minute Taker, then typing them in a timely and professional manner for the meeting Chair and childs file.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Arranged filing systems for easy use and retrieval by case-holders.



Administrative assistant

Birmingham City Council
Birmingham
09.2006 - 01.2007
  • Managed front desk duties to ensure smooth operation of reception area.
  • Maintained stock levels to avoid shortages in office supplies.
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.

Education

GCSEs - Maths Higher Level

Turves Green Girls School
Birmingham, England
09.1983 - 07.1988

GCSEs - English Language

Turves Green Girls School
Birmingham, England
09.1983 - 07.1988

GCSEs - English Literature

Turves Green Girls School
Birmingham, England
09.1983 - 07.1988

GCSEs - Geography

Turves Green Girls School
Birmingham, England
09.1983 - 07.1988

GCSEs - Information Technology

Turves Green Girls School
Birmingham, England
09.1983 - 07.1988

GCSEs - Music

Turves Green Girls School
Birmingham, England
09.1983 - 07.1988

GCSEs - Home Economics

Turves Green Girls School
Birmingham, England
09.1983 - 07.1988

Skills

  • Customer service excellence
  • Effective communication
  • Performance monitoring
  • Checking for compliance and data quality
  • Adhering to Policies and Procedures
  • Understanding, respecting and adhering to GDPR and the protection of data

Timeline

Data Cleanse Specialist, IMT

Birmingham Childrens Trust
10.2023 - Current

Data Cleanse Specialist, ICT

Birmingham Childrens Trust
10.2022 - 10.2023

BITSO

Birmingham City Council/Birmingham Childrens Trust
04.2010 - 10.2022

Administrative officer

Birmingham City Council
01.2007 - 04.2010

Administrative assistant

Birmingham City Council
09.2006 - 01.2007

GCSEs - Maths Higher Level

Turves Green Girls School
09.1983 - 07.1988

GCSEs - English Language

Turves Green Girls School
09.1983 - 07.1988

GCSEs - English Literature

Turves Green Girls School
09.1983 - 07.1988

GCSEs - Geography

Turves Green Girls School
09.1983 - 07.1988

GCSEs - Information Technology

Turves Green Girls School
09.1983 - 07.1988

GCSEs - Music

Turves Green Girls School
09.1983 - 07.1988

GCSEs - Home Economics

Turves Green Girls School
09.1983 - 07.1988

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Sarah Taylor