Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Sarah Storm

Birmingham,West Midlands

Summary

Reliable and adaptable individual with hands-on experience in hospitality, housekeeping, and warehouse operations. Proven ability to perform well in fast-paced environments while maintaining a strong focus on customer service, efficiency, and attention to detail. Comfortable working both independently and as part of a team, with a proactive approach to problem-solving and workplace responsibilities. Committed to maintaining high standards and contributing positively to team objectives.

Overview

4
4
years of professional experience

Work history

Front f House/ Breakfast Cook

DOMO Boutique Hotels
Birmingham
03.2025 - Current
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Upheld rigorous hygiene standards in all front-of-house areas.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Assisted guests with queries or requests for optimal guest experience.
  • Prepared ingredients, enhanced efficiency during peak hours.
  • Cooked high-quality dishes promptly upon order placement, reduced wait times significantly for customers.
  • Performed routine maintenance checks on kitchen appliances consistently ensuring their proper functioning.

Front of house receptionist

Scandic Plads
Aalborg, Denmark
05.2024 - 10.2024
  • Streamlined check-in procedure by efficiently handling guest documents.
  • Maintained security measures, protecting guest personal information and privacy.
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
  • Facilitated easy communication with non-English speaking guests using translation skills when necessary.
  • Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.

Warehouse operator

Amazon
Birmingham
11.2023 - 04.2024
  • Handled fragile goods delicately, minimising product damage during transport.
  • Operation of conveyor belts ensured timely sorting of packages.
  • Met tight deadlines by efficiently processing incoming shipments.
  • Performed routine maintenance on warehouse machinery to prevent breakdowns and delays.
  • Loaded lorries to facilitate prompt delivery schedules.

Front of house team member

Valkyrie Ink Studios
Birmingham, West Midlands
04.2021 - 04.2023
  • Monitored access into building, contributing to overall safety measures.
  • Provided excellent customer service for positive client relationships.
  • Optimised office procedures through effective use of IT systems.
  • Controlled inventory relevant to the reception area for sustained supply levels.
  • Maintained visitor logs meticulously, aiding in security management.
  • Ensured smooth running of reception area by managing incoming calls and visitor enquiries.
  • Utilised knowledge of company policies to assist customers with queries accurately.

Education

NVQ Level 2 - Art and Design

Halesowen College
Halesowen
09/2020 - 06/2021

Skills

  • Kitchen safety awareness
  • Up-Selling practices
  • Professionalism and etiquette
  • Beverage serving expertise
  • Drink serving techniques
  • Food service regulation compliance

Languages

English
Native
Danish
Intermediate

Timeline

Front f House/ Breakfast Cook

DOMO Boutique Hotels
03.2025 - Current

Front of house receptionist

Scandic Plads
05.2024 - 10.2024

Warehouse operator

Amazon
11.2023 - 04.2024

Front of house team member

Valkyrie Ink Studios
04.2021 - 04.2023

NVQ Level 2 - Art and Design

Halesowen College
09/2020 - 06/2021

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Sarah Storm