Sarah Stephanou
Fleet,Hampshire
Summary
Compassionate professional with focus on care management and leadership roles in healthcare settings. Capable of delivering improved patient outcomes and enhancing team performance through exceptional interpersonal and organisational skills. Skilled in utilising innovative strategies to streamline processes, boost productivity and ensure high-quality care.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
Work History
Care Manager
Lillyfields Care
Petersfield, Hampshire
12.2024 - Current
- Recruit and train staff members for improved service provision.
- Create individualised care plans, ensuring personalised care for each client.
- Maintain detailed records of clients' medical histories.
- Monitor medication administration, reducing incidents of errors.
- Conduct regular performance reviews, identifying areas of improvement in service delivery.
- Ensure compliance with health and safety regulations to maintain safe working environment.
- Establish and maintain strong relationships with clients families to ensure optimal care for client.
- Liaise with healthcare professionals for more integrated service delivery.
- Manage conflicts amongst staff effectively, to ensure a harmonious work environment.
- Identify training needs through regular assessment of staff skills.
- Coordinated daily operations, streamlining workflow processes.
- Ensure team collaboration with regular team meetings and feedback sessions.
- Conducted thorough initial assessments to accurately capture clients care needs.
Care Support Manager
Lillyfields Care
Farnborough and Petersfield, Hampshire
04.2021 - 11.2025
- Assessed the needs of clients to provide tailored care services and develop personalised care plans.
- Provided emotional support for families during difficult times.
- Liaised with healthcare professionals, ensuring comprehensive care for clients.
- Handled complaints effectively resulting in improved customer satisfaction rates.
- Ensured safety of clients by following health and safety protocols.
- Delivered high-quality care with attention to individual needs.
- Trained new staff members, improving their skills and confidence levels.
- Collaborated with multidisciplinary teams for holistic client care.
- Implemented changes based on feedback from clients' families, to ensure improved care delivery.
- Ensured compliance with regulatory standards by conducting regular audits.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
Health care assistant
Lillyfields Care
Farnborough, Hampshire
06.2019 - 04.2021
- Helped clients with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Prepared meals for clients, ensured balanced nutrition intake.
- Completed care documentation and monitored client progress to achieve up-to-date records.
- Monitored client health conditions and reported immediate issues to manager.
- Safely escorted clients during medical appointments and hospital visits.
- Ensured clients took all medications as prescribed by their doctor, recording details of timings and side effects.
Assistant General Manager
Icon Neon
Bracknell, Berkshire
11.2015 - 11.2020
- Sitting with customers and helping them with their Neon sign designs, working out the costs, and dealing with the sign manufacturer, arranging transportation and mounting of finished signs.
- Managing social media channels and company website to promote sales.
- Organized regular large weekend exhibitions at motor shows.
- Oversaw monthly stock takes, organized promotional sales.
- Used Sage software to complete monthly accounting, including sales reconciliations and invoice processing.
- Delivered professional administrative support to senior management and improved day-to-day operations.
Health care assistant
Somerset Care
Camberley, Surrey
09.2017 - 02.2019
- Part-time carer working to promote clients independence by assisting them with personal care, monitoring health needs and reporting concerns to supervisors.
- Providing transport to support for appointments.
Health care assistant
Brian Field
Winkfield, Berkshire
11.2015 - 01.2017
- Led the care team for an elderly lady who was bed-bound with advanced dementia, organizing staff rosters for 24 hour care.
- Carried out all aspects of personal care, monitoring clients health conditions, liaising with medical professionals and family regarding concerns and managing medication administration.
Owner/Operator
The Poacher Inn
South Warnborough, Hampshire
07.2014 - 11.2015
- Recruited and trained bar, kitchen and housekeeping staff to attain high standards throughout.
- Created new menu with chef, liaised with marketing agents to promote business.
- Maintained effective inventory control, organized pub entertainment and live events, managed food and beverage service, and back of house, complied with all health and safety regulations, maintained accurate records.
Health care assistant
Oxford House Community Care
Slough, Berkshire
08.2013 - 05.2014
- Encouraged clients to maintain independence by assisting them when required with their daily routine, such as personal care, meal preparation and medication management.
- Monitored clients health and reported concerns to supervisors, maintaining client safety and minimized risk as per relevant policies and procedures.
Senior Carer
Campbell Family
Harare, Zimbabwe
01.2011 - 05.2013
- Managed daily needs of elderly couple with multiple illnesses. Ensured daily personal care needs were met, managed couples medication, provided transport to appointments and relayed pertinent information to family whilst respecting couples dignity.
- Ensured clients monthly bills were paid, arranged grocery shopping, meal preparation.
Bar Manager
Rhino Safari Camp
Kariba, Zimbabwe
11.2003 - 04.2008
- Initially started in supervisory role for new safari camp to set up and train staff to manage and run the safari camps' bar facilities, promoted to Bar Manager within month. Supervised and regularly trained staff, implemented stock control systems including conducting regular stock takes to ensure profitability and strategic ordering due to inconsistent supply availability and currency fluctuation in Zimbabwe.
Office Administrator
Stephbro Motors
Harare, Zimbabwe
04.1998 - 10.2003
- Assisted husband with administrative side of own vehicle maintenance workshop, managed office, invoicing clients, ordering parts, managed stock takes and debt collection.
General Manager
Smugglers Bar and Grill
Harare , Zimbabwe
11.1996 - 03.1998
- Oversaw refurbishment of premises to boost performance, introduced live entertainment, managed security, oversaw general management of bar and restaurant, collaborated with chef to create new menus, managed staff rotas, implemented staff training sessions, managed payroll.
Restaurant and Functions Manager
Leopard Rock Hotel
Bvumba, Zimbabwe
01.1994 - 10.1996
- Managed the hotels 3 restaurants, overseeing bookings, maintaining regular staff training, managed staff rotas, assisted chef with menu planning for private functions and coordinated all services for conferences and events.
Assistant Functions Manager
High Mesa Inn
Santa Fe, New Mexico, USA
01.1993 - 11.1993
- Assisted with organizing and coordinating services for conferences, events and seminars; from meeting with clients to discuss their wishes to implementing them and managing the smooth running of each function.
Assistant Front Office Manager
Monomatapa Hotel
Harare, Zimbabwe
11.1991 - 11.1992
- Assisted with managing the hotel guests check-ins and check-outs, liaising with Housekeeping to ensure rooms were ready, responsible for staff rotas, regular staff training for reception staff, participated in management meetings, addressed guests queries, issues and complaints and provided solutions.
Education
Foundation Degree in Arts - Hotel and Restaurant Management
Ecole Les Roches, SHA
Bluches, Switzerland 01.1989 - 10.1991
Skills
- Risk management awareness
- Family liaison capabilities
- Patient care coordination
- Adaptability to changing conditions
- Advocacy for patient rights
- Familiarity with cqc standards
- Records maintenance
- Effective decision making
References
References available upon request.
Timeline
Care Manager
Lillyfields Care
12.2024 - Current
Care Support Manager
Lillyfields Care
04.2021 - 11.2025
Health care assistant
Lillyfields Care
06.2019 - 04.2021
Health care assistant
Somerset Care
09.2017 - 02.2019
Assistant General Manager
Icon Neon
11.2015 - 11.2020
Health care assistant
Brian Field
11.2015 - 01.2017
Owner/Operator
The Poacher Inn
07.2014 - 11.2015
Health care assistant
Oxford House Community Care
08.2013 - 05.2014
Senior Carer
Campbell Family
01.2011 - 05.2013
Bar Manager
Rhino Safari Camp
11.2003 - 04.2008
Office Administrator
Stephbro Motors
04.1998 - 10.2003
General Manager
Smugglers Bar and Grill
11.1996 - 03.1998
Restaurant and Functions Manager
Leopard Rock Hotel
01.1994 - 10.1996
Assistant Functions Manager
High Mesa Inn
01.1993 - 11.1993
Assistant Front Office Manager
Monomatapa Hotel
11.1991 - 11.1992
Foundation Degree in Arts - Hotel and Restaurant Management
Ecole Les Roches, SHA
01.1989 - 10.1991
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