- Volunteer days assisting in my community
- Team Building
- Dog walking
- Multitasking
- Motivating people
SARAH STELLING
Binfield,Berkshire
Summary
Meticulously organized and proactive professional with extensive experience in supporting senior managers, orchestrating operations, and handling complex administrative workloads
Overview
26
26
years of professional experience
Work History
Risk Analyst
Bupa Health Funding UK
12.2007 - Current
- Coordinated monthly reporting packs, management information and commentary for senior leaders.
- Organised travel, accommodation, agendas and documentation for management meetings.
- Supported new team members with coaching and acted as a key point of contact.
- Monitored complaint handling to ensure service-level deadlines were met.
- Conduct end-to-end quality assessments across customer interactions, claims, and operational processes to ensure accuracy, compliance, and service excellence.
- Identify quality trends, emerging risks, and root causes of operational issues, providing clear, data-driven recommendations for improvement.
- Develop and deliver feedback, coaching, and quality insights to improve colleague performance and consistency.
- Ensure adherence to regulatory and internal compliance requirements, contributing to audit readiness and customer-focused outcomes.
- Collaborate with cross-functional teams to enhance customer journeys, reduce error rates, and strengthen operational controls.
- Champion best practice, customer advocacy, and a culture of continuous improvement across the organisation.
- A senior support role ensuring operational compliance, risk oversight and quality monitoring across multiple business areas.
Sales Team Manager
08.2006 - 11.2007
- Managed the daily operations, performance and development of the sales support team while maintaining smooth workflows and cross-department coordination.
- Delivered 1:1s, performance reviews and monthly team briefings.
- Maintained KPI tracking, performance data and productivity reports.
- Organised meeting agendas and prepared department documentation.
- Led recruitment, onboarding and cross-training of staff.
Sales Support Co-ordinator
Bupa
08.2000 - 08.2006
- Delivered accurate processing and documentation support to advisers, enhancing customer fulfillment.
- Executed customer data processing and verification checks to ensure quality control.
- Prepared comprehensive customer communications, documentation, and literature for distribution.
- Assisted advisers with various administrative tasks and inquiries to streamline operations.
- Worked collaboratively with team members to meet deadlines and KPIs
- Compiled weekly sales reports for management review, highlighting trends, achievements, and areas for improvement.
- Liaised and coordinated between different departments to manage distribution and order delivery process.
- Facilitated training sessions for new sales support staff, ensuring high standards of service and knowledge across the team.
- Participated in sales meetings, offering support and suggestions to enhance team performance.
Education
NVQ Business & Finance - Advanced Excel & Microsoft Access
Brooklands College
01.1995
GCSEs - including English, Maths, History, PE
Brigidine Convent
01.1994
Skills
- Executive & team support
- Diary management
- Email management
- Inbox management
- Travel planning
- Itinerary preparation
- Meeting coordination
- Minute taking
- Data reporting
- Data analysis
- Professional communication
- Confidential document handling
- Process improvement
- Workflow organisation
- Quality assurance
- Compliance awareness
- Customer service
- Stakeholder engagement
- Risk assessment
- Regulatory compliance
- Coaching and mentoring
- Cross-functional collaboration
- Continuous improvement
- Risk management legislation awareness
- Written and verbal communication
- Team Leadership
- Time-management
- Decision making
- Active listening
- Effective communication
- Product knowledge
- Computer literacy
- Self-motivation
Custom Section
A positive and dependable individual with a strong work ethic, excellent interpersonal skills and a commitment to high standards. Enjoys fitness, family time, film and socialising.
Interests
Timeline
Risk Analyst
Bupa Health Funding UK
12.2007 - Current
Sales Team Manager
08.2006 - 11.2007
Sales Support Co-ordinator
Bupa
08.2000 - 08.2006
NVQ Business & Finance - Advanced Excel & Microsoft Access
Brooklands College
GCSEs - including English, Maths, History, PE
Brigidine Convent