Sarah Smyth
Manchester
Summary
Offering strong communication and organisational skills, combined with keen ability to learn quickly and adapt. Knowledgeable about customer service, teamwork, and basic administrative tasks, with proactive approach to challenges. Ready to use and develop skills in sales support, data entry, and client relations.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Sale Administrator
Sharps Furniture Group
Swinton, Manchester
2019.04 - Current
- Supported in arranging travel itineraries for travelling sales staff ensuring seamless trip planning.
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Maintained effective communication between sales and other departments.
- Delivered outstanding administrative support for smooth sales operations.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Responded to inbound customer email, telephone enquiries promptly.
- Provided customers with price information and handled financial transactions.
- Updated company's Salesforce CRM regularly, enabling accurate tracking of leads and customers.
Nursing assistant
Laburnum Court Nursing Home
Salford
2008.02 - 2013.03
- Facilitated meal preparation and feeding for malnourished patients, improving their overall health condition.
- Organised patient records meticulously, aiding swift retrieval when needed.
- Supported nurses during medical procedures, contributing to successful treatment plans.
- Engaged elderly dementia patients through cognitive stimulation activities promoting mental well-being.
- Assisted with daily activities to enhance quality of life for patients.
- Provided high-quality patient care, resulting in increased comfort and satisfaction.
- Maintained clean and safe environment by following hygiene standards and protocols.
Office administrator
Apollo Heating
Eccles, Salford
2004.03 - 2008.02
- Organised travel arrangements, facilitating stress-free business trips for staff members.
- Enhanced team efficiency for seamless workflow management.
- Handled correspondence, providing timely responses to all enquiries.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Resolved customer queries promptly for improved client satisfaction.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Managed database to maintain updated records and accuracy.
Office administrator
B Wall Building
Swinton, Manchester
2002.10 - 2004.03
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Handled correspondence, providing timely responses to all enquiries.
- Maintained office supplies, reducing downtime due to lack of resources.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Provided administrative support during high-pressure periods, aiding overall productivity.
- Ensured compliance with health and safety regulations at all times.
- Managed daily scheduling to facilitate organised operations.
- Resolved customer queries promptly for improved client satisfaction.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
Education
GCSEs - English, Maths, Science, Child care, IT, Art
Swinton High School
Swinton, Manchester 1997.09 - 2002.06
Skills
- Salesforce experience
- Customer Service
- Payment Processing
- Inbound call management
- Sales order processing
Affiliations
- Family Time, Hiking and Travelling
References
References available upon request.
Timeline
Sale Administrator
Sharps Furniture Group
2019.04 - Current
Nursing assistant
Laburnum Court Nursing Home
2008.02 - 2013.03
Office administrator
Apollo Heating
2004.03 - 2008.02
Office administrator
B Wall Building
2002.10 - 2004.03
GCSEs - English, Maths, Science, Child care, IT, Art
Swinton High School
1997.09 - 2002.06