Sarah Smith
Swansea,West Glamorgan
Summary
Dedicated professional with a strong background in customer service, communication, and organisational skills. Demonstrates exceptional attention to detail, adaptability, and efficiency in administrative and sales tasks. Proficient in Microsoft Word, Excel, and Outlook, ensuring accuracy and effectiveness in all assignments. Known for flexibility, hard work, and excellent interpersonal skills. Committed to leveraging these strengths to contribute to a dynamic team environment while pursuing continuous career growth.
Overview
42
42
years of professional experience
4
4
years of post-secondary education
Work History
Fleet Sales Coordinator/Administrator
FRF Toyota
Swansea
04.2018 - 04.2025
- Process fleet vehicle orders accurately and efficiently
- Manage administration tasks including invoicing, licensing, and handover processes
- Consult with internal teams, customers, and suppliers to ensure smooth operations
- Communicate effectively via phone, face-to-face interactions, and email
Negotiator/Administrator
Home Hunters
Swansea
04.2015 - 04.2018
- Consulted with landlords to advise on property valuations and rental strategies
- Negotiated with landlords and tenants, ensuring appropriate match-making and satisfaction
- Qualified prospective tenants and arranged property viewings
- Managed follow-ups, tenant feedback, property inspections and reports
- Handled property maintenance, meter readings, HMO management, and tenancy agreements
Group Trade Sales Negotiator
Sinclair Group
Swansea
09.2006 - 04.2015
- Company Overview: Mercedes/Audi
- Performed as Handover Specialist ensuring smooth vehicle delivery processes
- Advised in group trade car sales and facilitated customer transactions
- Served in a Reception/Customer Liaison role, providing excellent front-line service
- Mercedes/Audi
Customer Liaison/Receptionist
Jaguar, Swain & Jones Ltd
Surrey
03.2002 - 08.2005
- Acted as the first point of contact, delivering high-quality customer service
- Provided administrative support and maintained consistent communication with clients
Office Manager
Babel Telecom Ltd
Fleet, Hants
06.2001 - 02.2002
- Managed day-to-day office operations, ensuring efficiency and smooth workflow
- Coordinated administrative tasks and supported company logistics
Customer Service Agent
British Midland
Heathrow Airport
02.2000 - 01.2001
District Sales Manager
Royal Caribbean Cruise Line
Weybridge
11.1993 - 04.1996
Retail Travel Consultant/Assistant Manager
Eton Travel Agency
Eton, Berkshire
08.1983 - 06.1993
Education
GSE O Levels -
The Brakenhale School
01.1978 - 01.1980
A Levels -
Bracknell & Wokingham College
01.1980 - 01.1982
Skills
- Customer service
- Communication
- Organisational skills
- Attention to detail
- Adaptability
- Accuracy
- Efficiency
- Administrative tasks
- Sales tasks
- Interpersonal skills
- Flexibility
- Hard working
Affiliations
- Walking and fitness
- Cooking
- Travel
- Golf
- Gardening
References
References available upon request.
Timeline
Fleet Sales Coordinator/Administrator
FRF Toyota
04.2018 - 04.2025
Negotiator/Administrator
Home Hunters
04.2015 - 04.2018
Group Trade Sales Negotiator
Sinclair Group
09.2006 - 04.2015
Customer Liaison/Receptionist
Jaguar, Swain & Jones Ltd
03.2002 - 08.2005
Office Manager
Babel Telecom Ltd
06.2001 - 02.2002
Customer Service Agent
British Midland
02.2000 - 01.2001
District Sales Manager
Royal Caribbean Cruise Line
11.1993 - 04.1996
Retail Travel Consultant/Assistant Manager
Eton Travel Agency
08.1983 - 06.1993
A Levels -
Bracknell & Wokingham College
01.1980 - 01.1982
GSE O Levels -
The Brakenhale School
01.1978 - 01.1980
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