Sarah Smallwood
Summary
Accomplished professional with extensive expertise in people management, project management, and strategic planning. Demonstrates a strong understanding of project principles and lean concepts, with a proven track record in process improvement and risk analysis techniques. Adept at managing the full project lifecycle, defining scope, facilitating meetings, and leading cross-functional teams. Proficient in Jira and the Microsoft Office Suite, with exceptional skills in process mapping and flowcharts. Committed to achieving organisational goals through effective relationship management and goal-oriented approaches.
Overview
28
28
years of professional experience
1
1
Certification
Work history
Project Manager
Genesis Automation Health
07.2024 - 02.2025
- Collaborating with National Service Scotland to rollout Genesis Point of Care to all Health Boards across Scotland
- Providing a project management service
- Stakeholder management
- Running process workshops and process mapping As-Is and To-Be processes
- Assisting at mock stock take and go live stock take
- Training and go live support
- Assisting with scoping and logging development requests
- Change management
- Rolled out Scan for Safety Software to several Healthboards
Implementation and Support Manager
Exemplar Healthcare
07.2023 - 07.2024
- Managed the Implementation of Nourish Care System to residential care homes across England
- Stakeholder engagement
- Negotiating the migration of Care Records onto the system and supporting staff
- Implementing hardware, handheld devices and docking stations
- Agreeing system usage with home managers and CNM's
- Configuring Quick Close Tags
- Trained all home staff
- Provided support for Go Live
Regional Clinical Systems Lead
HCRG Care Group/Virgin Care
04.2016 - 04.2023
- A strategic role managing a team of Clinical System Specialists in a regional role, providing system support and implementation across diverse healthcare services
- Oversaw day to day management of clinical systems and executed projects to enhance health and care systems
- Led medium to large system deployments, covering the full project lifecycle from business analysis, project planning, configuration, training and go live
- Designed and delivered training services and served as the subject matter expert for various systems
- Managed service mobilisations, including data migration, operational setup and engaging with incoming staff
- Provided training, mentoring and leadership to my team
- Liaised with Clinical management, staff, IT, IG, Quality, Analytics and Service Design to ensure clinical and system processes were safe and compliant
Freelance Contractor
Self Employed
04.2013 - 04.2016
- Worked as a self-employed freelance IT contractor specialising in healthcare systems
- Undertook various projects and deployments in primary care and community settings
- Supported the Christie Hospital in managing service desk calls assigned to clinical system managers
- Assumed responsibility for Medway EPR, CRIS Radiology System, Metavision Life Support System and various bespoke systems
- Led business process mapping and system design for community services transitioning from RIO to EMIS Web
- Configured and built EMIS Web for different services and designed clinical templates for data capture
- Provided system demos, procedural advice, troubleshooting and support during go live phases
GP IT Trainer
NHS Blackburn with Darwen
08.2008 - 05.2013
Freelance IT Contractor
09.2004 - 06.2008
- Dec 07 - June 08 - Central Liverpool PCT - IT Trainer
- Aug 07 - Oct 07 - Siemens - Project Scheduler
- Nov 06 - Jan 07 - AstraZeneca - Project Coordinator
- Sep 06 - Nov 06 - AstraZeneca - IT Deployment Analyst/Coordinator
- June 06 - Sep 06 - AstraZeneca - IT Lab Equipment Auditor
- Dec 05 - Jun 06 - AstraZeneca - Asset Systems Analyst
- July 05 - Nov 05 - National Library for the Blind - Interim External Relations Manager
- Nov 04 - July 05 - Central Manchester Primary Care Trust - Facilitator
- Sep 04 - Nov 04 - Pye Tait - Business Liaison for Merseyside LSC
IT Technician
Co-operative Bank Financial Advisers
07.1998 - 07.2004
Sales Support Assistant
Co-operative Bank Financial Advisers
02.1997 - 07.1998
Education
GCSE's - 4 GCSE's grade A-C
Hazel Grove High School
Certificate - Equine Anatomy and Physiology
TOCES
Foundation Degree - Equine Science
Myerscough College
City and Guilds - Photography Double Distinction
Stockport College
Certificate - Menopause and Mental Health Support
North East Scotland College
Certificate - Supporting People with Aspergers Syndrome
North East Scotland College
SNVQ - Suicide Prevention
Skills
- People Management
- Project Management
- Knowledge of prince2 principles
- Familiarity with lean concepts
- Process Improvement
- Project lifecycle expertise
- Process improvement strategies
- Team Leadership
- Relationship Management
- Strategic planning
- Cross functional collaboration
- Proficient in jira
- Microsoft Office Suite
- Process mapping and flowcharts
Accomplishments
Recieved two value awards whilst working at Exemplar Healthcare
Certification
Microsoft Certified Professional - Microsoft NT4 Workstation, NT4 Server, Networking Essentials and TCP/IP.
The Training Foundation – TAP Certification in Training Delivery Skills
Lean Six Sigma – Yellow Belt for Healthcare
Currently studying CMI Level 5 in Organisational Management and Team Leadership
Prince 2
Timeline
Project Manager
Genesis Automation Health
07.2024 - 02.2025
Implementation and Support Manager
Exemplar Healthcare
07.2023 - 07.2024
Regional Clinical Systems Lead
HCRG Care Group/Virgin Care
04.2016 - 04.2023
Freelance Contractor
Self Employed
04.2013 - 04.2016
GP IT Trainer
NHS Blackburn with Darwen
08.2008 - 05.2013
Freelance IT Contractor
09.2004 - 06.2008
IT Technician
Co-operative Bank Financial Advisers
07.1998 - 07.2004
Sales Support Assistant
Co-operative Bank Financial Advisers
02.1997 - 07.1998
Certificate - Equine Anatomy and Physiology
TOCES
Foundation Degree - Equine Science
Myerscough College
City and Guilds - Photography Double Distinction
Stockport College
Certificate - Menopause and Mental Health Support
North East Scotland College
SNVQ - Suicide Prevention
GCSE's - 4 GCSE's grade A-C
Hazel Grove High School
Certificate - Supporting People with Aspergers Syndrome
North East Scotland College
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