Sarah Skelton
Nottingham,United Kingdom
Summary
I am a dedicated professional with a strong foundation in customer service and office administration, demonstrating exceptional skills in cash handling, time management, and organisational efficiency. Known for reliability, discretion, and maintaining confidentiality, with a proven ability to manage reception areas effectively. Committed to enhancing multicultural awareness and professional etiquette while fostering interpersonal communication and attention to detail. I aspire to leverage these competencies in a dynamic environment that values reliability and punctuality.
I have 8 years of experience with talent multitasking to complete daily duties while resolving issues as they arise. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. I am friendly and respectful with a positive attitude that creates a warm and inviting office atmosphere.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work history
Accompanied viewer
David James Estate Agents
Nottingham, Nottinghamshire
2024.04 - Current
- Demonstrated professional etiquette throughout all interactions with clients and colleagues.
- Responded promptly to inquiries, ensuring customer satisfaction.
- Supported clients in making informed decisions by answering all queries comprehensively.
- Facilitated smooth viewings for potential buyers, leading to positive feedback.
- Utilised local knowledge to highlight key property features and benefits.
- Managed scheduling of appointments to ensure no overlapping visits.
- Participated actively in team meetings-contributing valuable insights and suggestions.
- Answered phone calls and emails from potential and existing customers.
Cabin Crew
Jet2.com
East Midlands Airport, Derbyshire
2012.03 - 2024.03
- Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
- Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
- Coordinated effectively with ground staff during boarding and disembarking processes ensuring minimal delays.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Handling cash and card transactions daily and ensuring sales reports balanced.
- Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
- Handled passenger's queries and complaints for improved flight experience.
- Achieved customer satisfaction by consistently providing exceptional in-flight service.
- Operated within tight deadlines whilst ensuring superior service quality.
- Coordinated with ground staff to ensure timely departures and arrivals.
- Conducted cabin crew briefings to ensure smooth operations.
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
- Performed rigorous pre-flight security checks ahead of take off.
- Distributed infant seat belts and life jackets to relevant passengers.
Travelling around Australia
Working holiday visa
Sydney, New South Wales
2011.02 - 2012.02
Personal assistant
Magnet Service Binder South Africa
Johannesburg, South Africa
2009.07 - 2011.01
- Coordinated daily schedules for the director with meticulous attention to detail.
- Coordinated company events that strengthened employee morale and engagement.
- Organised meetings, improved communication within the team.
- Filed documents systematically which increased ease of access when needed.
- Assisted in project management, contributed to successful completion of crucial projects.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Managed correspondence, reduced response time by ensuring timely replies.
- Organised and maintained filing system for easy staff access.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
Personal assistant to the director
Future Packaging & Machinery South Africa
Johannesburg, South Africa
2003.03 - 2009.06
- Sorted incoming mails for swift response times.
- Streamlined director's schedule by managing appointments and meetings.
- Facilitated smooth workflow by handling ad-hoc requests promptly and accurately.
- Proofread correspondences, eliminating errors and maintaining professionalism in communications.
- Maintained office supplies inventory, avoiding shortages.
- Handled petty cash expenses
- Switchboard relief cover
- Screened incoming phone calls and relayed detailed messages.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Maintained accurate logs of visitor entries for security purposes.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
Diploma of Higher Education - Tourism Management
Midrand Graduate Institute
South Africa 2001.01 - 2002.12
A-Levels -
Rand Park High School
South Africa 1995.01 - 1999.12
Skills
- Customer service
- Office administration
- Cash handling
- Time management
- Interpersonal communication
- Attention to detail
- Organisational efficiency
- Professional etiquette
- Interpersonal skills
- Multicultural awareness
- Reliability
- Discretion and confidentiality
- Reception area maintenance
- Reliable punctuality
Timeline
Accompanied viewer
David James Estate Agents
2024.04 - Current
Cabin Crew
Jet2.com
2012.03 - 2024.03
Travelling around Australia
Working holiday visa
2011.02 - 2012.02
Personal assistant
Magnet Service Binder South Africa
2009.07 - 2011.01
Personal assistant to the director
Future Packaging & Machinery South Africa
2003.03 - 2009.06
Diploma of Higher Education - Tourism Management
Midrand Graduate Institute
2001.01 - 2002.12
A-Levels -
Rand Park High School
1995.01 - 1999.12