Sarah Sheard
Birmingham,West Midlands
Summary
I am a valued and trustworthy person with many years experience within the care sector and warehousing. I am able to converse with people at all levels. I have a vibrant personality that has helped me build relationships not only with colleagues but also service users and customers/suppliers. I am trustworthy and hard working. During my working career I have been looked upon as a valued member of staff who will always endeavour to help others where possible. I am competent in working within a team and also on my own. I have good time management skills and can prioritise work loads accordingly.
Overview
34
34
years of professional experience
Work history
Support Worker
CTTM
Birmingham, West Midlands
2026.02 - 2026.05
- Working with vulnerable adults with ADHD, Autism and brain injury.
- Support service users with their personal care needs and ensuring their dignity and respect at all times.
- Help to ensure that service users living accommodation is always respected as their home.
- Administer medications and to ensure medication records are accurate.
- Prepare meals with the involvement of service users where appropriate.
- Undertake domestic duties within the home such as cleaning, washing and ironing.
- Ensure all service users personal property including finances are respected and used appropriately.
- Manage challenging behaviour whilst following policies, procedures and guidelines.
- Following care plans and completing all other relevant documentation promptly and accurately.
Unemployed due to parent bereavement
Unemployed
2025.07 - 2026.02
Residential support worker
Compass Children's Homes
Birmingham, West Midlands
2024.11 - 2025.06
- Assisted with the care of children/young people.
- Assisted children/young people to achieve daily living skills.
- Encouraged independence amongst the children/young people by assisting them in mastering day-to-day tasks.
- Deescalated tense situations through use of effective communication strategies, maintaining peace within the residential facility.
- Ensured safety by monitoring residential environment regularly.
- Fostered a sense of community amongst the children/young people through organised activities.
- Identified potential triggers leading to behavioural outbursts, minimising incidents of unrest within the community setting.
- Escalated critical situations swiftly, preventing harm to the children/young people or property damage.
- Kept accurate records to ensure continuity of care for children/young people.
WAREHOUSE ASSISTANT
Alutech Commercial UK
Birmingham, West Midlands
2023.08 - 2024.10
- Picked, packed and dispatched consignments for timely deliveries.
- Improved warehouse efficiency by maintaining clean and organised work areas.
- Loaded and unloaded goods to prevent damage.
- Sorted incoming products for efficient storage and distribution.
- Managed documentation for smooth record keeping.
- Assisted in a positive customer experience by handling queries efficiently.
- Liaised effectively with suppliers to ensure prompt delivery of orders.
- Utilised strong physical stamina for heavy lifting tasks.
- Sorted materials on warehouse racks and shelves.
- Loaded packaged goods on to trucks for shipping.
- Moved stock around by hand, using forklift truck or lifting gear.
WAREHOUSE ASSISTANT
The Landmark Trust
Honeybourne, Worcestershire
2020.03 - 2023.06
- Picking and despatching orders in a quick and efficient manner
- Producing shipping labels using the in house courier software
- I use Sage to enable me to book stock both in and out
- I also use Salesforce to access the Housekeepers delivery details
- Cataloguing/Counting the marketing items and creating stock codes on Sage
- Maintained clean and safe work area
- Weekly Fire Alarm/Emergency lighting testing
- Assist with any other tasks I am asked to do.
CARED FOR TERMINALLY ILL RELATIVE
Homecare
Birmingham
2018.11 - 2020.02
CARE ASSISTANT
Birmingham City Council
Birmingham, West Midlands
2006.02 - 2018.10
- Worked with service users who had physical and learning disabilities
- Worked with service users who had dementia ensuring that they received the highest care and support
- Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs
- Completed documentation of care, hospital actions and service user activities following all personal centre plans
- Maintained confidentiality and compliance standards at all times
- Met with service user and families to discuss care and plan of action for future
- Built caring and supportive relationships with service users to provide mental stimulation and enhance daily life
- Safely and securely moved and handled service users in line with stringent manual handling regulations and requirements
- Promoted physical and emotional health and wellbeing of service users through one to one conversations
- Worked closely with family/service user to maintain optimum levels of communication
- Assisted in day-to-day care and support and meal time supervision and also assisting with personal care
- Provided emotional support to service users, improving their mental wellbeing.
- Consistently communicated with Centre Manager to enable optimum smooth running of the day centre operations
- Greeted visitors in person and via telephone calls.
SUPPORT WORKER
Headway
Birmingham
2004.03 - 2006.01
- I assisted in the care and support of service users with acquired brain injury to allow them to live their life as independently as possible
- I worked alongside senior support workers to provide daily living activities such as: Cooking, Swimming, Gym, Arts, Crafts, Shopping and many others to enable service users to be as independent as possible
- These would be not only in the centre but out in the community also
- I also assisted service users in help with personal hygiene
- I was also involved in cognitive therapy sessions
- I also worked closely in one to one sessions with service users to allow them to express their feelings and needs
- I would complete end of day/weekly reports
- I would follow support plans to help each service user with their own particular needs
- I would often work on my own and within a group setting.
SUPPORT WORKER
Sense (National Deaf Blind & Rubella Assoc)
Birmingham
1992.03 - 2004.03
- I worked with deaf/blind service users some with severe challenging behaviour
- Worked following a shift pattern of both early and lates and also sleep-in duties
- The service users were based in their own homes therefore I assisted with general cleaning duties, personal shopping, cooking and any other duties as requested
- I administered medication when required following the service users own personal plans
- I assisted with taking service users to external activities
- Received extensive training on how to assist with challenging behaviour
- Basic BSL (British Sign Language).
Education
Skills
- Self-motivated
- Flexibility
- Fork Lift Licence (Multi-directional)
- Time management
- High quality standards
- Good Listener
- Team player
- Written and verbal communication
- Lone Working
- Order picking
- Packaging expertise
- Health and safety awareness
- First aid training
- Vibrant Personality
- Knowledge of cleaning products
Timeline
Support Worker
CTTM
2026.02 - 2026.05
Unemployed due to parent bereavement
Unemployed
2025.07 - 2026.02
Residential support worker
Compass Children's Homes
2024.11 - 2025.06
WAREHOUSE ASSISTANT
Alutech Commercial UK
2023.08 - 2024.10
WAREHOUSE ASSISTANT
The Landmark Trust
2020.03 - 2023.06
CARED FOR TERMINALLY ILL RELATIVE
Homecare
2018.11 - 2020.02
CARE ASSISTANT
Birmingham City Council
2006.02 - 2018.10
SUPPORT WORKER
Headway
2004.03 - 2006.01
SUPPORT WORKER
Sense (National Deaf Blind & Rubella Assoc)
1992.03 - 2004.03