Sarah Sharpe
Bishop's Stortford,Hertfordshire
Summary
An experienced manager with a proven track record of leading teams, developing individuals and delivering high standards across fast-paced hospitality environments.
Known for building strong relationships, supporting others to reach their potential and creating positive, inclusive workplaces where people feel valued.
I am now looking to transition into a role where I can make a positive difference in people's lives while continuing to use the leadership, communication and mentoring skills I have developed throughout my career.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Youth Mentor - Volunteering role
Herts Mind Network
, Hertfordshire
07.2026 - Current
- Support young people in building confidence and resilience through structured guidance.
- Provide encouragement and emotional support through active listening and compassionate guidance.
- Promote wellbeing through clear communication, supportive resources, and proactive engagement.
- Develop positive relationships through consistent, respectful communication and reliable follow-up.
- Act as positive role model, modeling professional behavior for others daily.
General Manager
Stonegate Group
London
01.2022 - 06.2026
- Lead and develop a large multidisciplinary team, creating a positive culture focused on performance, wellbeing and continuous development.
- Recruit, coach and mentor team members, conducting regular one-to-one meetings, performance reviews and development plans.
- Manage the full operational performance of a high-volume business, including budgeting, P&L accountability and labour planning.
- Build strong relationships with customers, colleagues and external suppliers.
- Resolve conflict professionally, supporting both customers and employees through challenging situations.
- Ensure full compliance with licensing legislation, food safety, health and safety and safeguarding responsibilities.
- Drive commercial performance while maintaining exceptional customer experience.
Deputy Manager
Stonegate Group
Bishop's Stortford
06.2006 - 01.2022
- Support the General Manager with the overall mangement and performance of the site.
- Lead, motivate and support the team to deliver high standards of customer experience.
- Support stock control, ordering, waste management and cost control.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
Education
GCSEs - English, Mathematics, Science, Business Studies, Graphics & IT
The Leventhorpe School
SawbridgeworthSkills
- Leadership & Team Development
- Performance management
- Conflict resolution
- Customer Experience
- Compliance & Risk Management
- Problem Solving & Decision Making
- Coaching & Mentoring
- Communication & Interpersonal Skills
- Mental Health Awareness
- Youth Engagement
- Safeguarding Awareness
- Operational Leadership
Certification
- NCFE CACHE Level 2 Certificate in Understanding Mental Health
- Edexcel Level 4 Diploma in Hospitality Management
- ILM Level 3 Certificate in Management
- City & Guilds Level 3 Diploma in Hospitality Supervision & Leadership
- Personal License Holder
Timeline
Youth Mentor - Volunteering role
Herts Mind Network
07.2026 - Current
General Manager
Stonegate Group
01.2022 - 06.2026
Deputy Manager
Stonegate Group
06.2006 - 01.2022
GCSEs - English, Mathematics, Science, Business Studies, Graphics & IT
The Leventhorpe School