Sarah Scott
Programme Manager
Wetherby ,West Yorkshire
Summary
Experienced Programme Manager skilled in supporting the design and subsequent delivery of innovative solutions tailored to the wider business strategy. Recent deliverables include new Chatbot and IVR systems within Evri, which have been instrumental in improving our customer perception and building a positive brand image.
Offering strong organisational and leadership skills, which in turn enable me to present credible options and recommendations to complex issues to the senior leadership team to allow them to make informed decisions at pace.
Responsible for a portfolio of initiatives that span across multiple areas of the business, mainly focused on technical and operational enhancements that future proof the business. In addition, I am accountable for ensuring that initiatives land within the agreed budget.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Transformation Programme Manager
St Pierre limited
Manchester
2025.07 - Current
- Created and implemented full lifecycle transformation processes
- Alignment of projects to ensure they aligned with our "Full Potential" business strategy
- Reduced programme complexity, that was previously chaotic , by standardising processes and introducing operational discipline that is tailored to the audience such as the Executive team.
- Facilitated coaching sessions for new to role Project Managers focusing on the benefits of structured governance and how that can help achieve better outputs at pace
Programme Manager
Evri Limited
Leeds, West Yorkshire
2022.10 - 2025.07
- Successfully delivered a number of large scale initiatives that align to the wider the business strategy.
- Worked with 3rd party vendors to implement SaaS solutions
- Key achievements are a new IVR system to improve customer contact options, large scale enhancements to our Chatbot facility and a new Van Management system
- Enahnced team efficiency and standards by implementing standardised project governance framework into the wider team.I.
- Implemented a lessons learnt process to ensure that time is taken to reflect at the end of each initiative, to celebrate success and identify any opportunities/ points of failure to support continuous improvement across the wider team.
- Ability to resolve critical issues promptly, by way of a problem and solution based approach with recommended options to ensure minimal disruption to programme timelines.
- Gained stakeholder confidence with timely communication and updates, via weekly status reports and monthly Steer Co meetings
- Championed engagement survey outputs to create meaningful actions that support colleague confidence and in turn retention
Senior Project Manager
Asda Stores Limited
Leeds, West Yorkshire
2016.06 - 2022.10
- Delivered a number of high profile projects, including but not limited to: A new availability measure across our retail estate, Organisational redesign of the entire Retail leadership teams and replenishment migration from nights to twilight in 200+ stores.
- Led cross-functional teams for effective project execution.
- Devised strategies to overcome challenges during project life cycle stages.
- Resolved conflicts between team members promptly, minimising downtime in the workflow.
- Coordinated with stakeholders to meet project objectives.
- Facilitated change management processes, enhancing operational efficiency.
- Balanced multiple projects simultaneously, demonstrating strong time-management skills.
HR Business Partner
Asda Stores Limited
Leeds, West Yorkshire
2013.06 - 2016.06
- Responsible to the creation and implementation of People policies for Retail stores
- Supporting Retail HR Managers with complex employee relations issues both in a coaching and advisory manner, ensuring compliance to current employment legislation.
- Organising and hearing employee grievance and appeals
- Support with performance management processes in Retail
- Worked alongside industrial engineers and PwC to complete job evaluation
- Led the organisational restructure of entire Retail management across c350 stores. Including but not limited to creation of business case, People support pack for in-store HR managers, template documents, and preparation of papers for the Executive team on trial outputs and recommendations.
Education
NVQ Level 5 - Leadership & Management
CMI
Leeds 2018.02 - 2019.10
A-Levels - German For Business
New College Swindon
Swindon 1991.09 - 1993.07
A-Levels - English Literature
New College Swindon
Swindon 1991.09 - 1993.06
Skills
- Work breakdown structure expertise
- Risk mitigation
- SaaS solution experience
- Stakeholder relationship management
- Project lifecycle management
- ExCo preparation and presentation
- Programme governance
- Expenditure reporting/ Benefits realisation
- Jira/Confluence
- Experienced in both Agile and Waterfall practices
Affiliations
- German Shepherd Dog Rescue- Volunteering at charity events to raise much needed funds. I have also fostered 7 dogs and rehabilitated them in order for them to be succesfull rehomed.
- Horse Riding/ Running and Weight Lifting
Other Roles
- People Manager- Asda Stores Limited- Retail stores
- Operations Manager- Asda Stores Limited
Timeline
Transformation Programme Manager
St Pierre limited
2025.07 - Current
Programme Manager
Evri Limited
2022.10 - 2025.07
NVQ Level 5 - Leadership & Management
CMI
2018.02 - 2019.10
Senior Project Manager
Asda Stores Limited
2016.06 - 2022.10
HR Business Partner
Asda Stores Limited
2013.06 - 2016.06
A-Levels - German For Business
New College Swindon
1991.09 - 1993.07
A-Levels - English Literature
New College Swindon
1991.09 - 1993.06