Sarah Sandiford
Bournemouth,Dorset
Summary
Experienced and highly motivated individual, whose strengths lie in finding solutions to challenging situations. I can work in a fast paced environment not only as an individual, but as a team player. I believe these skills and my methodical way of thinking are desirable to succeed as well as a proven track record of working collaboratively with team members to achieve goals.
Overview
34
34
years of professional experience
8
8
years of post-secondary education
Work history
Receptionist/Admin
The Banks and Bearwood Medical Practice
Bournemouth, England
02.2024 - Current
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Handled appointment scheduling to ensure smooth daily operations.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Kept reception area clean and organised to uphold professional office reputation.
Director
GlamourworX Training Academy
Bournemouth, Dorset
09.2018 - 02.2024
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Managed long-term business needs, driving customer feedback to deliver ongoing process improvements.
- Negotiated with suppliers to reduce costs and achieve stable supply chains.
- Created clear company visions for the year ahead.
- Maintained organisational compliance with applicable legislation and regulations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Kept filing, administration and record keeping up to date.
- Answered telephone and email enquiries promptly, signposting requested information.
Beauty Therapist
The Beauty Salon
Bournemouth, Dorset
02.2015 - 09.2018
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Selling products with detailed knowledge and persuasive sales techniques.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Answered clients' queries and requests by phone and email.
- Input bookings into computer system at reception.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Maintained thorough knowledge of treatment procedures and products to offer customers expert service.
- Advised clients on particular products and treatments based on customer preferences, skin and nails and current offers.
- Provided faultless service throughout beauty treatments for optimum levels of customer satisfaction.
Sales Assistant
JJB Sports
Bournemouth, Dorset
01.1998 - 03.2000
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Received and processed product returns.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Sales Assistant
New Look
Poole, Dorset
02.1991 - 05.1995
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Received and processed product returns.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Education
NVQ Level 2 - Beauty Therapy
Bournemouth and Poole College
Bournemouth 09.1995 - 05.1997
VCTC/ITEC Level 3 - Sports Massage Therapist
Skills And Learning ACE
Bournemouth 10.2021 - 05.2022
GCSEs - English, Maths, Science, P.E, Geography, Typing & RSA 1 Typing
Avonbourne School For Girls
Bournemouth 09.1986 - 09.1991
Award in Education and Training (AET) Level 3 - Teaching
Gateway Workshops
Bournemouth 02.2016 - 01.2017
Accredited Diploma - Autism Awareness
New Skills Academy
Bournemouth, England 08.2017 - 08.2017
Skills
- Reception duties
- Data entry
- Record-keeping
- Help Coordinate activities
- Sensitive material handling
- Drafting and proofreading
- Event coordination
- Mail distribution
- Dedicated team player
- Excellent telephone etiquette
- Undertake any other duties
- Promoting safeguarding of young people
- Business development
- Daily operations
- Clientbase development
- Rules and regulations
- Business planning
- Financial management
- Customer service
- Strategies and goals
Timeline
Receptionist/Admin
The Banks and Bearwood Medical Practice
02.2024 - Current
VCTC/ITEC Level 3 - Sports Massage Therapist
Skills And Learning ACE
10.2021 - 05.2022
Director
GlamourworX Training Academy
09.2018 - 02.2024
Accredited Diploma - Autism Awareness
New Skills Academy
08.2017 - 08.2017
Award in Education and Training (AET) Level 3 - Teaching
Gateway Workshops
02.2016 - 01.2017
Beauty Therapist
The Beauty Salon
02.2015 - 09.2018
Sales Assistant
JJB Sports
01.1998 - 03.2000
NVQ Level 2 - Beauty Therapy
Bournemouth and Poole College
09.1995 - 05.1997
Sales Assistant
New Look
02.1991 - 05.1995
GCSEs - English, Maths, Science, P.E, Geography, Typing & RSA 1 Typing
Avonbourne School For Girls
09.1986 - 09.1991
Similar Profiles
Jazmin Garrett, CRCJazmin Garrett, CRC
EMT at Inner Banks Medical TransportEMT at Inner Banks Medical Transport
Kaylisse RuizKaylisse Ruiz
Coding Analyst at Holyoke Medical Center/Holyoke Medical Group/PracticeCoding Analyst at Holyoke Medical Center/Holyoke Medical Group/Practice
Mariah ArzateMariah Arzate
Nationally Registered Certified Medical Assistant at Gonzaba Medical Group: Family Practice / SpecialtyNationally Registered Certified Medical Assistant at Gonzaba Medical Group: Family Practice / Specialty
Kenneth TangunanKenneth Tangunan
Catering staff member at CSICatering staff member at CSI
Fadilah MuradFadilah Murad
Hairdressers/Receptionist at London Hair and BeautyHairdressers/Receptionist at London Hair and Beauty