Sarah Roxburgh
Newcastle upon Tyne,Tyne and Wear
Summary
Accomplished professional with expertise in senior administration, known for exceptional customer service and excellent organisation and time management skills. Demonstrates outstanding analytical abilities and meticulous attention to detail, ensuring accuracy in all tasks. Proficient in Microsoft suite, with a strong background in recruitment, staff management, and workplace training while pursuing opportunities to enhance operational efficiency and team performance.
Overview
12
12
years of professional experience
Work history
Outpatient Senior Clerk
The Newcastle Upon Tyne Hospitals Foundation Trust
Newcastle upon Tyne, Tyne and Wear
2021.04 - Current
- Support senior management by supervising medical records office and 2 reception teams.
- Regularly review departmental tasks and team training to ensure efficiency is maintained.
- Record minutes during senior meetings before conducting team meetings to share updates.
- Provide HR support by assisting recruitment, completing staff appraisals, and probation reviews.
- Manage systems for monitoring shifts and reviewing rota changes in assigned areas.
- Delivered clear and effective face to face, telephone and written communications with both patients, administrative teams and clinical staff.
- Act as moving and handling facilitator for assigned areas and users.
- Handle dental subject access requests under GDPR and trust policies promptly.
- Monitor patient pathways to ensure correct processing and prompt completion.
Reception Clerk
The Newcastle upon Tyne Hospitals Foundation Trust
Newcastle upon Tyne, Tyne and Wear
2019.04 - 2021.04
- Worked across 6 different reception areas adjusting to department specific demands and workflows.
- Carried out day-to-day duties accurately and efficiently meeting tight deadlines.
- Quickly learned and applied new skills and processes to daily tasks using a variety of software.
- Using analytical skills to analyse and process incoming patient referrals.
- Assisted in scheduling appointments, resulting in efficiently run clinics.
- Awareness to Safeguarding guidelines to ensure patient safety.
Casenote Management Clerk
The Newcastle upon Tyne Hospitals Foundation Trust
Newcastle upon Tyne, Tyne and Wear
2017.10 - 2019.04
- Compiled patient records accurately for clinic appointments on time.
- Located missing patient records using analytical checks.
- Archived records according to trust guidelines when no longer required.
- Supported reception teams with back office tasks and telephone queries when needed.
Supervisor
Cotton Traders
Newcastle upon Tyne, Tyne and Wear
2014.11 - 2017.10
- Supported manager actions to deliver strong customer service and hit store targets.
- Resolved customer complaints promptly and professionally to raise customer satisfaction rates.
- Delegated tasks to balance workload across team members effectively.
- Managed health and safety, security and stock control processes alongside manager.
Education
Bachelor of Arts - Creative Practice
Newcastle College
Newcastle upon TyneFoundation Degree in Arts - Textile Design
Newcastle College
Newcastle upon TyneA-Levels -
Walbottle Campus
Newcastle upon TyneGCSEs -
Walbottle Campus
Newcastle upon TyneSkills
- Senior administration
- Exceptional customer service
- Excellent organisation and time management
- Outstanding analytical and problem solving skills
- Meticulous attention to detail and accuracy
- Microsoft suite competency
- Recruitment and staff management
- Workplace training
- GDPR and Safeguarding awareness
Affiliations
- In my spare time, I enjoy spending time in the countryside, creating memories with my family and taking time out reading and listening to music. I find these interests help me maintain a positive work-life balance while encouraging wellbeing and a positive outlook.
References
References available upon request.
Timeline
Outpatient Senior Clerk
The Newcastle Upon Tyne Hospitals Foundation Trust
2021.04 - Current
Reception Clerk
The Newcastle upon Tyne Hospitals Foundation Trust
2019.04 - 2021.04
Casenote Management Clerk
The Newcastle upon Tyne Hospitals Foundation Trust
2017.10 - 2019.04
Supervisor
Cotton Traders
2014.11 - 2017.10
Bachelor of Arts - Creative Practice
Newcastle College
Foundation Degree in Arts - Textile Design
Newcastle College
A-Levels -
Walbottle Campus
GCSEs -
Walbottle Campus