Sarah Read
Soft Services Estates Manager.
Summary
A building manager/Facilities Services manager with a background in operations management within the soft and hard services sector. Punctual, reliable, and methodical, with the ability to translate the needs of the business into clear and effective goals. A strong ability to build rapport with client and team members giving me a persuasive management style.
Working with serval service lines which include Cleaning, Security (manned/systems), Front of house, back of house, Grounds maintenance, Catering, Building maintenance, supply chain, waste management.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
5
5
Certificates
1
1
Language
Work History
Soft Services Estate Manager
Compass FM
York Biotech Campus
07.2019 - Current
Through my recognized achievements in my building facilities manager role within Compass Group an opportunity was presented to move within the company to Soft Services Estates Manager for an entire 84 Arce Scientific Campus where my duties included but was not limited to the following.
- Compass Group have been the source of my development and career building for over 10 years
- I have gained a wealth of experience working on all rungs of the ladder
- Obtaining key qualifications along the way such as Certificate of practice for FM and British Institute of Cleaning Science (BIC's) Assessors qualification
- I am looking to apply these disciplines in the development and molding of a business and its team.
- Directed tenant improvements to meet contractual demands and update building areas.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Investigated problems and determined appropriate remedies.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
Building Facilities Manager
Compass Group UK
07.2016 - 07.2019
Through my recognized accomplishments in retail I moved within the company to building soft services manager at Hepworth House in the busy Leeds city center. Where I learnt all aspects of building facilities management from organizing contractors to planning and prioritizing porterage, security, cleaning and hospitality functions.
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Created management reports outlining important facility statistics.
- Directed tenant improvements to meet contractual demands and update building areas.
- Supervised staff of in day-to-day activities.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
Building Manager, •Servest - Retail Cleaning Manager
Mitie Group
01.2008 - 01.2016
Working in the retail sector, maintaining high standards of cleanliness in a Tesco superstore. I quickly built a highly regarded reputation within Servest I retained my position through multiple service provider contract changes finalizing with Mitie. I was known for my attention to the cleaning detail across every area of my site. That I was recruited to assist other cleaning managers across multiple sites to produce the same level of standards i kept that led to my promotion to the next step in my career.
- Responsibilities across these posts include
- Service delivery to a large complex organization that's provides services to public, private and government sectors
- Looking after areas of a portfolio that are operationally critical
- P&L accountability for accounts that range from £300K to £1.2m
- Lead client responsibilities in line with the locations that I was responsible for
- Accountable for staffing headcount from 10 to 45 team members
- Implementing business development for key locations
- Creating paths for succession ensure the team have the bandwidth to absorb and grow for up to 3 supervisors
- Involved in cost modelling and implementation
- Audit/quality control development and implementation
- Compliance coherence from HSE, Employment law and waste control and more
- Retention lead management style
- Strategic partnership with contractors
- Creating a sustainable supply chain
- Ensuring compliance with local law and legislation
- Implementing company policies and procedures
- Developing the customer journey and experience
- Restructuring to account for movement in client's requirements and structure rationalization
- Project management
- Competent in HR processes and procedures
- Implementing Mental Health initiatives
- Waste reduction programme
Education
GCSE Grade - Reaching the top shelf
Agnes Stewart C of E Secondary School
Leeds 09.1984 - 08.1989
Skills
undefined
Certification
ISO14001
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed team of 30 staff members across multiple service provisions, on site cleaning, security and logistics.
- Collaborated with hard services in the development and renovating of onsite laboratories, washrooms and kitchen facilities across multiple areas on site organizing the high spec cleaning and logistical moves of state of the art equipment to client specifications and requirements. Saving client thousands in onsite resourcing.
- Collaborating with service providers and clients to stream line and modernize on-site waste services of Hazardous waste for both clinical and chemical waste produced across our site. Reducing human contact and improving health and safety for both clients and staff across site.
- Arranging, organizing and implementing innovation of equipment across campus from the purchasing of state of the art cleaning machinery that is now used across site for all daily and periodic cleaning requirements.
Timeline
Soft Services Estate Manager
Compass FM
07.2019 - Current
Building Facilities Manager
Compass Group UK
07.2016 - 07.2019
Building Manager, •Servest - Retail Cleaning Manager
Mitie Group
01.2008 - 01.2016
GCSE Grade - Reaching the top shelf
Agnes Stewart C of E Secondary School
09.1984 - 08.1989
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