Word & excel
Sarah Quayle
Port Erin Isle Of Man
Summary
Seasoned Operations Manager and talented leader with 25 + years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
36
36
years of professional experience
Work History
Crew Operations Manager
SSML
09.2008 - Current
- Day to day management of Operations & recruitment team
- Moniter and ensure compliance with legislation and regulations affecting the business, proactively anticipating and mitigating issues before they impact delivery quality
- Revitalize delivery teams. emphasizing stakeholders, business drivers and process efficiencies
- Foster team development, focusing on professional skills and personal effectiveness, and provide guidance on expectations for personal growth
- Develop and execute operational efficiency by streamlining processes and implementing cost-saving measures.
- Contract holder for strategic SSML contracts, collaborating
- Ensure that Customers are satisfied by consistently fulfilling all contractual obligations, acting efficiently and delivering quality
- Collaboration with contracts manager on the process, ensuring all contract parties remain compliant
- Develop and oversee training budgets in line with business objectives
- Ensure delivery against existing KPIs, contributing to the development of new ones
- Effective communication , enhancing speed of decision making and associated empowerment
- Full ownership for Crewing & Manning performance reporting. Attrition, recruitment. Promotions, Training, Planning, Reliefs on time and business activity related cost
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Clothes Shop Owner
Urban Fox
02.2005 - 07.2008
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Ensured compliance with all relevant industry regulations and store policies, maintaining a safe and secure environment for both employees and customers alike.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Prepared annual budgets and monitored financial objectives.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
Store Manager
River Island
03.1988 - 02.2005
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
No Degree -
High School Diploma -
Kent University
09.2009
Skills
- Organizational Management
- Performance Reporting
- Performance Monitoring
- Process Improvement
- Business Planning
- Contract Management
- Customer Service
- Staff Development
- Superb Time Management Skills
- Performance Management
- Strategic Planning
- Cost Reduction and Containment
- Budget Development and Management
- Employee Relations and Conflict Resolution
- Data Evaluation
- Procedure Development
- Client Relationships
- Decision-Making
- Performance Evaluations
- Team Leadership
- Process Improvements
- Project Management
- Problem-Solving
- Retail Operations Management
- Project Planning and Development
- Operations Management
- Budgeting and Forecasting
- Goal Setting
- Management
Affiliations
- Reading, Walking, socializing, history
Software
References
References available upon request.
Timeline
Crew Operations Manager
SSML
09.2008 - Current
Clothes Shop Owner
Urban Fox
02.2005 - 07.2008
Store Manager
River Island
03.1988 - 02.2005
No Degree -
High School Diploma -
Kent University
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