Sarah Poots
Nottingham
Summary
Creative and innovative professional with strong administrative and marketing background. Keen interest in marketing, administrative and receptionist roles. Self motivated, organised and dependable with skills in visual communication, global market research and market development.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work history
Consultant Trend Forecaster, Researcher, Marketer
Platinum Guild Interational
London
01.2016 - Current
- Identified key global trend directions to lead the design and development of contemporary platinum jewellery collections in China and India.
- Developed visually inspiring content and instructive research that created bestselling jewellery pieces.
- Identified designers and emerging brands to deliver visually inspiring research.
- Outlined the key societal and cultural shifts that define current consumer behaviours in relation to the jewellery industry.
- Translated and communicated key design research to make accessible for a range of designer levels.
- Carried out a wide range of market research from bridal to self purchase and genderless design.
- Created educational video content as part of an information sharing platform.
International Marketing Assitant
Platinum Guild International
London
09.2013 - 12.2015
- Devised and managed an internal information sharing platform to bring global marketing, consumer and design trends to local teams.
- Provided visual insight and design forecasting for global fine jewellery markets.
- Coordinated with global markets to develop planning, align global strategies.
- Contributed to website rebuild, liaising with international markets to ensure market requirements met.
- Managed the delivery of an international jewellery project to bring two UK designers to the China market.
- Managed the launch of a 3D printing project, creating launch video to adhere to brand messaging.
Marketing Assistant
Platinum Guild UK
London
03.2011 - 08.2013
- Supported development of annual marketing plans, aligning with business objectives.
- Enhanced social media presence with regular, engaging updates.
- Managed customer database to improve targeted marketing efforts.
- Amplified brand awareness by developing and implementing effective marketing campaigns.
- Participated in creative brainstorming sessions, generating innovative campaign ideas.
- Fostered relationships with key industry influencers for strengthened partnerships.
- Assisted in organising trade shows to increase company visibility.
- Conducted market research to understand customer base and enhance products.
- Predicted and interpreted consumer trends to improve product offerings.
Receptionist and Administrator
Brown Brothers Harriman
London
06.2007 - 03.2011
- Maintained accurate logs of visitor entries for security purposes.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Upheld confidentiality with sensitive information handling procedures.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Assisted with administrative tasks, improving overall functionality of the office.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Answered and helped resolve enquiries from clients, vendors and general public.
Gallery Assistant Part Time
Royal Academy of Arts
London
09.2006 - 03.2011
- Welcomed gallery visitors, offering advice on current exhibitions and facilities.
- Promoted upcoming events and exhibitions to generate interest among visitors.
- Performed administrative duties in support of overall organisational goals.
- Enhanced visitor experience by providing informed, friendly service and responding to enquiries.
- Ensured security within the galleries through vigilant monitoring of displays.
- Managed private viewings with attention to detail for an exceptional client experience.
Medical Receptionist Part Time
Mourne Family Surgery
Newry, Northern Ireland
07.2000 - 07.2006
- Managed high-volume phone calls, resulting in efficient appointment setting.
- Answered queries of patients clearly, leading to enriched understanding of procedures or policies.
- Contributed towards creating a peaceful environment at reception; facilitated smoother functioning of the clinic.
- Built trusting relationships with patients through courteous behaviour and professional communication skills.
- Handled sensitive information discreetly, fostering trust amongst patients.
- Assisted doctors with administrative tasks to facilitate smooth clinic operations.
- Updated patient medical records meticulously for accurate treatment history tracking.
- Protected patient confidentiality with strict adherence to data protection regulations.
- Managed digital and manual filing systems.
Gallery Assistant
Serpentine Gallery
London
08.2005 - 06.2006
- Enhanced visitor experience by providing informed, friendly service and responding to enquiries.
- Assisted with the setting up of exhibitions to ensure timely openings.
- Promoted upcoming events and exhibitions to generate interest among visitors.
- Conducted regular inventory checks for accurate record keeping.
- Ensured security within the galleries through vigilant monitoring of displays.
- Managed private viewings with attention to detail for an exceptional client experience.
Education
Post Graduate Diploma - Fine Art
Royal Academy of Art
London 09.2007 - 06.2010
Bachelor of Arts ( Hons) - Painting
Glasgow School of Art
Glasgow 09.2002 - 06.2005
Skills
- Self motivated and efficient worker
- Merging creative approaches within commercial frameworks
- Gathering and analysing global trends for local markets
- Uncovering emerging and disruptive design trends
- Translating complex design content to assist emerging and developing designers
- Organisational efficiency
- Excellent customer service
Affiliations
- Fine Art, @sarah_poots
Timeline
Consultant Trend Forecaster, Researcher, Marketer
Platinum Guild Interational
01.2016 - Current
International Marketing Assitant
Platinum Guild International
09.2013 - 12.2015
Marketing Assistant
Platinum Guild UK
03.2011 - 08.2013
Post Graduate Diploma - Fine Art
Royal Academy of Art
09.2007 - 06.2010
Receptionist and Administrator
Brown Brothers Harriman
06.2007 - 03.2011
Gallery Assistant Part Time
Royal Academy of Arts
09.2006 - 03.2011
Gallery Assistant
Serpentine Gallery
08.2005 - 06.2006
Bachelor of Arts ( Hons) - Painting
Glasgow School of Art
09.2002 - 06.2005
Medical Receptionist Part Time
Mourne Family Surgery
07.2000 - 07.2006
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