Sarah Penfold

Oversaw completion of payroll, VAT, and income & expenditure accounts for a diverse portfolio of self-employed clients.
Managed invoicing and credit control operations to secure prompt payment for services rendered.
Cultivated positive client relationships through regular in-person meetings to address concerns and enhance satisfaction.

Managed daily operations to assist in effective restaurant functioning.

Trained new team members to support enhancement of service quality.

Liaised with departments to support smooth operational flow from kitchen to tables.

Encouraged team spirit to create a supportive workplace.

Created welcoming environment to enhance customer experience.

Maintained cleanliness standards within restaurant premises to uphold establishment's reputation.

Ensured compliance with health and safety regulations for dining environment.

• Managed large-scale events from planning to completion, ensuring seamless execution.
• Managed diverse teams for successful event execution.
• Maintained high satisfaction rates among attendees through oversight of all conference aspects.
• Proactively addressed potential issues during live events to ensure smooth proceedings.
• Explained event packages, options and prices clearly to customers.
• Assessed individual customer needs and recommended event packages to suit.

• Managed team of receptionists, enhancing overall service quality.
• Improved client satisfaction by resolving complaints promptly and efficiently.
• Proactively addressed potential issues before they escalated, ensuring guest satisfaction.
• Liaised with housekeeping and maintenance departments to uphold hotel standards and enhance guest experience.
• Scheduled employee shifts, guaranteeing round-the-clock service availability.
• Trained new reception staff, fostering high customer service standards and team cohesion.
• Handled emergencies adeptly whilst maintaining calm composure.
• Provided excellent customer service for repeat business from guests.

• Engaged with international guests, sharing knowledge about UK culture and hospitality.
• Provided service to guests in Rose & Crown Pub and food and beverage carts, ensuring satisfaction and promoting UK offerings.
• Completed intensive training at Disney University to enhance guest service skills.
• Contributed to operations in Food & Beverage Department at UK Pavilion, enhancing guest experience.

• Greeted and checked-in guests promptly and professionally.
• Streamlined check-in process by efficiently handling guest documents and minimising wait times.
• Ensured guest comfort with prompt attention to their needs and requests.
• Enhanced customer satisfaction by providing timely assistance throughout stay.
• Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
• Provided hotel information for improved guest experience.
• Managed baggage storage efficiently, ensuring convenience for early arrivals and late departures.
• Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.