Sarah Peck

Managing 200+ Customers covering EMEA, Benelux and Eastern Europe territories

Chasing by email

Proactively monitoring customer accounts

Negotiating payment plans where necessary

Assessing credit risk

Raising refund requests

Investigating and resolving queries

Reconciling accounts

Issuing Pre Demand Notices

Liaising with internal departments to resolve billing discrepencies

Ensuring customer contacts are correct for collection purposes

Updating the system with notes on the status of the accounts

Escalating accounts to Management

Requesting Credit notes through the relevant teams

Sending monthly Statements

Dealing with multiple currencies

Any Ad Hoc duties

Team Leader covering 2 sites during the pandemic

Training new volunteers on correct practices and guidelines

Distributing job roles to the volunteers

Ensuring all cleanliness and hygiene practices were observed as per NHS / Government guidelines

Ensuring general public adhered to Government guidelines

Cleaning vaccination pods

Reassuring public and advising of next steps after vaccination

Distributing masks

Overseeing the car park allocation

Ensuring client checks are completed upon referral of a new Debt & Litigation case matter

Determining and negotiating payment plans with clients

Issuing 7 Day Notifications to clients upon referral of a client account

Liaising with Solicitors to review, provide and obtain updates, determining next steps, possible successful outcome, and cost implication to the business

Monitoring Vendor Forms service, ensuring all referrals are completed within current deliverable SLA's

Managing a 1 million collection portfolio of UK and North America Debt

Advising the business of any potential credit risk

Investigating and resolving debt and service queries

Chasing Clients by telephone and email

Managing 100 clients to include the NHS

Collected £28.2million between January 2019 and May 2020

Forecasting balances to Managers

Achieving monthly set targets

Chasing by telephone and email

Escalating accounts to Management

Liaising with Ops to advise of any issues

Raising credit notes

Raising refunds

Investigating and resolving queries

Maintaining target of 35 calls per day to clients

Reconciling accounts

Any Ad Hoc duties

Member of the Entertainment Team creating weekly quizzes and games during lockdown

Stand alone role managing 60+ dealers

Managing credit limits

Putting dealers on hold

Managing accounts opening process

Doing Month End procedures

Preparing DD's for payment

Processing DD's

Setting up new accounts

Releasing orders in line with deadlines

Putting payment plans in place

Allocating cash from Bank Statements

Raising manual credits and invoices

Investigating and resolving queries

Reversing bounced payments through the system

Banking cheques

Chasing debt by telephone and email

Passing debts to Legal

Liaising with Solicitors

Liaising with Directors

Supporting and working outside at company events

Any Ad Hoc duties