Sarah Peacock
Twickenham,Middlesex
Summary
Committed and energetic individual with excellent leadership, organisational skills and communication abilities. Adept at multi-tasking and proficient in learning new software systems. Resourceful and well-organised, seeking solutions to problems. Looking to take on a challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
20
20
years of professional experience
Work history
Locum pharmacy dispenser
Self employed
N/A, N/A
02.2024 - Current
- Maintained high standards of patient care by accurately dispensing prescribed medications and advising on dosage instructions and potential side effects of medications.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
- Ability to learn various new software systems and individual company processes rapidly in fast paced environments.
- Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
- Assisted in ordering processes for medical supplies enhancing inventory management.
- Assisted in training of newly hired staff members to enhance team performance.
Pharmacy manager
Walpole Pharmaceuticals Ltd
Twickenham, England
02.2015 - 01.2024
- Provided excellent levels of service in line with standards and achieved high customer satisfaction ratings.
- Built strong team relationships with patients, surgeries and other healthcare professionals.
- Oversaw business staffing and training, building successful, customer-focused team.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Oversaw dispensary and maintained smooth daily operations.
- Organised and managed workflows of technicians, including prescription preparation, medication management and safety controls.
- Resolved problems encountered by patients, Doctors and healthcare providers.
- Kept patient safety at forefront of dispensary and team operations.
- Dispensed medicines to members of public, following regulations and obligations outlined in contracts.
- Maintained optimum prescription volume and consistently meet daily and quarterly objectives.
Sales manager
Walpole Pharmaceuticals Ltd
Twickenham, Middlesex
01.2010 - 02.2015
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Monitored stock levels and ordered supplies to replenish merchandise.
- Understood what drives overall business success and prioritised and delivered quality results.
- Set highest personal performance standards for self.
- Analysed sales to identify top-performing products.
- Collected customer and market feedback and reported information to company leadership.
- Achieved exceptional client satisfaction feedback and ratings.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Created and directed sales team training and development programmes.
- Created seasonal sales plans with varying stock and promotional strategies.
Sales assistant
Walpole Pharmaceuticals Ltd
Twickenham, Middlesex
05.2007 - 01.2010
- Provided excellent customer service, offering courteous, helpful advice to best meet customer needs.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Operated cash registers with accuracy and processed cash and card transactions.
- Received and processed product returns.
- Worked energetically to maintain efficient operations during peak trading hours.
- Attended regular training opportunities to maintain up to date product and service knowledge ensuring high levels of customer satisfaction.
Pharmacy Dispenser
Walpole Pharmaceuticals Ltd
Twickenham, England
09.2005 - 01.2024
- Monitored inventory and purchased orders to maintain consistent stock.
- Maintained continued safe supply of medication in line with best practices.
- Counted pills, labeled bottles and compounded medications before dispensing prescriptions.
- Provided bespoke service to patients, accurately meeting healthcare needs and promoting loyalty.
- Minimised wastage by tracking stock dates.
- Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
- Engaged with GPs and local practices to drive service provisions.
- Answered questions and offered advice to inform patients regarding prescription orders.
- Stored and rotated stock while upholding pharmacy policies.
- Implemented quality control measures to uphold pharmacy standards and compliance.
- Maintained patient confidentiality while handling sensitive medical information.
- Processed repeat prescription requests for large patient base.
- Clarified unclear dosage instructions with authorising doctors.
- Endorsed and submitted high-volume prescription forms each month.
Warehouse Assistant
Nordic Car Company
Hampton, Middlesex
04.2005 - 08.2005
- Consistently achieved daily picking targets through diligent work ethics.
- Completed work following safety rules for best working practices.
- Ensured accuracy of outbound deliveries, verifying stock against dispatch documentation.
Education
NVQ Level 2 - Pharmacy Dispensing Assistant
National Pharmacy Association
Twickenham, Richmond upon Thames03.2011
GCSEs -
Orleans Park School
Twickenham 04.2001 -
Skills
- Self-Motivated
- Adept at learning new software systems
- Patient relations
- Regulatory requirements
- Policies and procedures
- Communication skills
- Personnel management
- Problem-solving
Additional Information
References available upon request.
Timeline
Locum pharmacy dispenser
Self employed
02.2024 - Current
Pharmacy manager
Walpole Pharmaceuticals Ltd
02.2015 - 01.2024
Sales manager
Walpole Pharmaceuticals Ltd
01.2010 - 02.2015
Sales assistant
Walpole Pharmaceuticals Ltd
05.2007 - 01.2010
Pharmacy Dispenser
Walpole Pharmaceuticals Ltd
09.2005 - 01.2024
Warehouse Assistant
Nordic Car Company
04.2005 - 08.2005
GCSEs -
Orleans Park School
04.2001 -
NVQ Level 2 - Pharmacy Dispensing Assistant
National Pharmacy Association
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