Sarah Payne
Keelby,grimsby
Summary
Experienced customer service professional with focus on enhancing client satisfaction and resolving issues promptly. Capable of building strong customer relationships and improving service delivery through effective communication and problem-solving skills. Commitment to continuous improvement and delivering positive customer experience.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
CSA
Lincolnshire co operative
Laceby, North East Lincolnshire
04.2025 - Current
- Assisted customers with inquiries and provided product information to enhance satisfaction.
- Maintained cleanliness and organisation of retail space to create welcoming environment.
- Processed transactions accurately and efficiently using point-of-sale systems to ensure smooth operations.
- Collaborated with team members to restock shelves and display products effectively for visibility.
- Resolved customer complaints promptly and professionally to uphold company standards.
- Participated in training sessions to develop knowledge of products and improve service skills.
- Executed daily tasks with attention to detail to support overall store performance.
- Improved customer satisfaction by promptly addressing and resolving issues.
Team leader
Lincolnshire co operative
Keelby, Lincolnshire
08.2021 - 04.2025
- Led team in daily operations ensuring effective collaboration and communication among members.
- Assisted in training new team members on company protocols and operational procedures.
- Coordinated scheduling and task assignments to maximise productivity and efficiency.
- Developed and maintained positive relationships with colleagues to foster a supportive work environment.
- Implemented feedback mechanisms to enhance team performance and address any concerns.
- Resolved conflicts and challenges among team members to maintain a harmonious workplace.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Delegated tasks to make best use of individuals' skills.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
CSA
Matalan
Grimsby, North East Lincolnshire
06.2018 - 07.2019
- Assisted customers in resolving inquiries and concerns to enhance overall satisfaction.
- Implemented effective communication strategies to ensure seamless interactions with team members.
- Collaborated with colleagues to streamline processes and improve customer experience during peak hours.
- Processed orders efficiently, minimising errors and delays in delivery.
- Maintained professional attitude whilst dealing with difficult customers, ensuring resolution of complaints.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Education
GCSEs -
Oasis academy
Immingham, North East Lincolnshire 09.2001 - 06.2006
Skills
- Responsive emailing
- Service mindedness
- Minimum supervision workability
- Strong telephonic etiquette
- Courteous disposition
- Customer orientation
- Familiarity with gdpr regulations
- Payment Processing
- Order processing
- Complaint handling
- Product promotion
- Point of sale systems
- Cash handling
- Complaint management
- Refund and exchange processing
- Visual merchandising
- Point of Sale (POS) system
- People Management
- Stock replenishment
References
References available upon request.
Timeline
CSA
Lincolnshire co operative
04.2025 - Current
Team leader
Lincolnshire co operative
08.2021 - 04.2025
CSA
Matalan
06.2018 - 07.2019
GCSEs -
Oasis academy
09.2001 - 06.2006