Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Sarah Okonkwo

Hertfordshire, UK,United Kingdom

Summary

Highly skilled professional with extensive expertise in MS Office Suite, records management, and ethical judgment. Demonstrates exceptional communication proficiency, teamwork, and collaboration abilities. Proven track record in customer retention, product and service knowledge, problem-solving strength, market research expertise, and negotiation mastery. Adept at candidate assessment techniques, attraction strategies, onboarding procedures, job advert creation, industry networking, client relationship management and retention. Excels in telephone etiquette, effective time management, CV screening, compliance knowledge and onboarding process management. Committed to leveraging skills for continued professional growth and success within the industry.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Resourcing

UKHSA (Bank with NHSP)
Hemel Hempstead, Hertfordshire
04.2024 - 10.2024
  • Devised competency-based interview frameworks, enhancing candidate selection process.
  • Negotiated contracts with selected candidates protecting company interests.
  • Fostered a positive working environment through effective communication practices.
  • Managed relationships with external recruitment agencies for timely hiring.
  • Streamlined recruitment processes, improving efficiency and productivity.
  • Created detailed job descriptions to attract suitable candidates.
  • Developed robust recruitment strategies to attract top talent.
  • Collaborated with department managers to understand specific role requirements.
  • Ensured compliance with employment laws during all stages of recruitment and training processes.
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
  • Advertised job vacancies through online platforms.
  • Briefed candidates about responsibilities, salary and job benefits.
  • Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
  • Informed candidates about interview results and made job offers to successful interviewees.
  • Developed strong understanding of client companies' values, work culture, and environment.
  • Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
  • Requested and contacted candidate references to help hire right people for jobs.
  • Reviewed impact of selection techniques and made necessary improvements.
  • Built and strengthened successful relationships with external recruiters and agencies.
  • Met with managers to discuss vacancies, applicant qualifications and characteristics of high-performing candidates.
  • Crafted offer letters, contracts and new starter paperwork in preparation for hirees.
  • Concurred with department managers to forecast future hiring needs and requirements.
  • Completed reference and DBS checks on applicants and new employees.
  • Worked closely with stakeholders, promoting cohesive approach to recruitment strategies, processes and compliance.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.

Customer Relationship Manager

NHS Professionals
Hemel Hempstead, Hertfordshire
03.2021 - 03.2024
  • Controlled resources by department or project and tracked use in [PowerBI].
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Planned revenue generation strategies designed for growth.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Streamlined processes to improve and optimise office operations.
  • Designed and implemented training to further develop staff based on business goals.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Represented organisations at seminars, conferences and business events.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Used consultative sales approach to understand and meet customer needs.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
  • Developed new business by networking with valuable customers.
  • Adapted sales techniques to specific clients and promoted products based on individualised client needs.
  • Helped resolve client problems quickly with superior customer service.
  • Reached out to prospective customers and warm leads to establish friendly, professional relationships.
  • Contacted satisfied customers to offer additional services.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Responded to telephone and in-person requests for information.
  • Built lasting relationships with clients through customer service interactions.
  • Fostered strong relationships for improved business prospects.
  • Advised on product development based on customer feedback and market trends.
  • Organised training sessions to enhance team performance.
  • Resolved conflicts, ensuring high retention rates.
  • Managed complaints, resulting in increased customer loyalty.
  • Participated actively in business strategy meetings, contributing valuable insights from a customer perspective.
  • Streamlined communication channels for efficient service delivery.
  • Created customer engagement strategies leading to improved brand image.
  • Developed comprehensive reports, providing insights into customer behaviour patterns.
  • Conducted market research, keeping up-to-date on industry trends.
  • Boosted company reputation with excellent customer handling skills.
  • Improved customer satisfaction by managing relationships effectively.
  • Reviewed feedback with the aim of improving services offered.
  • Coordinated with cross-functional teams to ensure customer satisfaction.

Non-Clinical Recruitment Consultant

NHS Professionals
Hemel Hempstead, Hertfordshire
06.2014 - 02.2020
  • Ensured timely closure of open positions by proactively coordinating between clients and candidates throughout the recruitment process.
  • Conducted pre-interview screening calls to assess candidate suitability and interest.
  • Formulated effective job descriptions for various roles across industries.
  • Maintained regular follow-up with placed candidates to ensure their smooth transition into new roles.
  • Upheld strict confidentiality of all client and candidate information as per data protection guidelines.
  • Kept abreast with latest trends in the recruitment industry by attending relevant seminars and trainings.
  • Handled high-volume recruitments during peak seasons without compromising on quality of hire.
  • Identified potential candidates for client requirements through active sourcing methods.
  • Supported development of marketing material for promoting agency's services amongst potential clients.
  • Assisted in negotiating employment terms between successful candidates and clients, ensuring a win-win situation.
  • Attended regular meetings with team leads to discuss progress against targets and devise strategies for improvement if needed.
  • Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
  • Managed relationships with hiring managers to understand their recruitment needs and timelines.
  • Collaborated closely with other consultants within the agency for meeting larger client demands.
  • Coordinated interview schedules between candidates and clients, ensuring seamless communication.
  • Participated in career fairs and networking events to promote the recruitment agency's services.
  • Provided constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
  • Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
  • Liaised with third-party vendors for conducting background checks of shortlisted candidates.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • Assessed employee capabilities and development areas to maximise individual potential.
  • Built positive relationships with recruiters to source external job candidates.
  • Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
  • Provided one-to-one coaching sessions to identify relevant training opportunities.
  • Developed robust recruitment processes for high-performing operational teams.
  • Implemented improved staff development initiatives for maximised employee retention.

Education

Bachelor of Science (BSc Hons) Information Systems -

City University
London
09.2008 - 01.2012

Skills

  • MS office suite proficient
  • Records management
  • Communication proficiency
  • Teamwork and collaboration
  • Problem solving strength
  • Quality Assurance
  • Negotiation mastery
  • Public speaking
  • Calm under pressure
  • Client Relationship Management
  • Effective time management
  • Compliance knowledge
  • Onboarding process management

Affiliations

  • Traveling
  • Gardening
  • Learning new culture and languages

Timeline

Resourcing

UKHSA (Bank with NHSP)
04.2024 - 10.2024

Customer Relationship Manager

NHS Professionals
03.2021 - 03.2024

Non-Clinical Recruitment Consultant

NHS Professionals
06.2014 - 02.2020

Bachelor of Science (BSc Hons) Information Systems -

City University
09.2008 - 01.2012

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Sarah Okonkwo