Sarah O'Callaghan

Provide an safe and secure environment in the custody suite. Meeting targets and KPIs, and providing clear direction on all policies and procedures, creating a positive working environment for my team. Carry out people management activities and daily briefing to staff.

• Managed team dynamics by implementing conflict resolution strategies.
• Piloted change management initiatives successfully improving organisational adaptability.
• Delegated tasks efficiently to maximise productivity.
• Fostered a positive work environment with regular team-building activities.
• Maintained inventory control, reduced stock shortages.
• Led performance reviews, identified areas for improvement.
• Implemented cost reduction measures, reduced overhead expenses.
• Streamlined communication channels, enhanced internal information flow.
• Facilitated staff training, resulting in better customer service.
• Coordinated cross-departmental collaboration for improved workflow.
• Enforced safety regulations to reduce workplace accidents.
• Represented organisations at seminars, conferences and business events.
• Boosted department efficiency by streamlining operational processes.
• Liaised with suppliers to ensure timely deliveries.
• Led and managed administrative staff to maintain smooth daily operations.

Within my role as Auditor I was responsible for conducting internal audits across the PECs contract to the standards required, this involved visiting the courts and bases then preparing comprehensive reports. Attending meetings with managers and stakeholders, building on trust and relationships.

• Engineered robust risk management strategies, mitigating potential losses.
• Streamlined auditing processes with automation, enhancing efficiency.
• Trained staff on compliance requirements to foster understanding and adherence.
• Ensured accuracy of reporting by meticulous document review and validation process.
• Improved policy compliance by conducting regular internal audits.
• Collaborated effectively with external auditors for seamless audits.
• Maintained open lines of communication with management regarding audit findings and recommendations.
• Managed multiple concurrent audits without compromising quality or deadlines.
• Conducted thorough research to identify potential compliance issues.
• Streamlined audit documentation processes for enhanced transparency.
• Organised and carried out month-end, quarterly and year-end processes.

Assisting service users with personal and emotional care. Promoting an excellent standard of support for independent living so service users can remain in their own home. Administering medication and supporting individuals with their finances.