Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Sarah Norman

Deddington,Oxfordshire

Summary

Highly skilled professional with expertise in communication, public speaking, and team building. Demonstrates exceptional leadership abilities and remains calm under pressure to deliver results in dynamic environments. Proficient in Microsoft Word, Excel, and PowerPoint, with a strong focus on fostering collaboration and achieving organisational goals.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

36
36
years of professional experience
2
2
years of post-secondary education

Work history

Global Client Engagement Lead

NIQ Market Research Company
Oxford, Oxfordshire
05.2017 - 09.2024
  • Part of Leadership Team, ensuring financial growth, supporting productivity & establish world class operating model & culture
  • Managed team of 48 associates across 6 countries, with support of 5 direct line managers.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Coordinated cross-functional teams for successful project execution.
  • Led and managed associates to maintain smooth daily operations.
  • Managed complex projects, ensuring timely completion.
  • Collaborated with international teams for improved communication.
  • Liaised with stakeholders, ensuring transparency in operations.

Senior Client Liasion

NIQ Market Research Company
Oxford, Oxfordshire
08.2013 - 05.2017
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Established clear communication channels; ensured seamless information flow across all departments.
  • Confidently handled customer enquires and transactions within high volume call environment.

Client service manager

NIQ Market Research Company
Oxford, Oxfordshire
06.1991 - 08.2013
  • Implemented new strategies, leading to increased efficiency in client service delivery.
  • Ensured compliance with company policies for maintenance of professional standards.
  • Analysed market trends for informed business strategies.
  • Delivered tailored advice for optimised client experiences.
  • Managed client relationships to ensure customer satisfaction and loyalty.
  • Fostered long-term business partnerships by developing strong client relationships.
  • Liaised with internal teams, enhancing overall service provision.
  • Addressed client inquiries and concerns promptly, maintaining high standard of customer service.
  • Led regular client reviews to assess satisfaction levels and identify areas for improvement.

Operations assistant

NIQ Market Research Company
Oxford, Oxfordshire
07.1988 - 06.1991
  • Generated reports as required, aiding decision-making process.
  • Improved operational efficiency by streamlining administrative processes.
  • Assured smooth operation with proper inventory management.
  • Provided training to new hires, improving their job readiness.
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Collaborated with internal teams to streamline cross-functional operations.

Education

GCSEs - Ordinary Level Subject Based Academic Qualificatio

Oxford College of Further Education
Oxford, Oxfordshire
11.1985 - 06.1987

Skills

  • Calm under pressure
  • Communication skills
  • Public speaking
  • Team building
  • Leadership
  • Knowledge of Microsoft Word, Excel & PowerPoint
  • Problem-solving

Affiliations

Enjoy spending time with family & friends. Love to travel & experience different countries food & culture. I have renovated many houses & I have a passion for interior design. Love walking especially with my family & our dog.

Timeline

Global Client Engagement Lead

NIQ Market Research Company
05.2017 - 09.2024

Senior Client Liasion

NIQ Market Research Company
08.2013 - 05.2017

Client service manager

NIQ Market Research Company
06.1991 - 08.2013

Operations assistant

NIQ Market Research Company
07.1988 - 06.1991

GCSEs - Ordinary Level Subject Based Academic Qualificatio

Oxford College of Further Education
11.1985 - 06.1987

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Sarah Norman