Sarah Nicholls
Rochford,Essex
Summary
Leads terminal teams to maintain safe, organised working environments and consistent service standards. Manages complaints, customer needs and daily issues with clear communication and sound decision making. Delivers reliable support that strengthens team performance and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Terminal Supervisor
Port of Tilbury
Tilbury, Essex
02.2011 - Current
- Identified issues, analysed information and provided solutions to problems.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
NVQ Level 3 - Leadership & Management
Academy of learning
Tilbury, THR01-2014
Skills
- Terminal operations
- Operational efficiency
- Customer service
- Customer relations
- Complaint resolution
- Team communication
- Decision making
- Positive attitude
Hobbies and interests
- Kean Reader
- Dog Walking
- True Crime
- Football
- Driving
- Holidays
References
* Gerrard Saunders -Terminal Supervisor - Port of Tilbury
gerrard.saunders@forthports
07975649351
* Vicki Mayo - Friend
vicki.mayo83@googlemail.com
07534443340
Timeline
Terminal Supervisor
Port of Tilbury
02.2011 - Current
NVQ Level 3 - Leadership & Management
Academy of learning