Sarah Newton
Oldham,Lancashire
Summary
Reliable with a strong work ethic, with a proven track record of punctuality and dedication. Committed to completing assigned tasks to the highest standard, with a focus on customer service and problem resolution. Maintains open communication to ensure clarity and effectiveness in all responsibilities.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer service coordinator
Language Line Solutions
Oldham, Lancashire
03.2019 - 04.2026
- Coordinated interpreter bookings via email and phone for police and NHS appointments.
- Managed customer accounts with high volumes of activity.
- Assisted in scheduling calendars to manage appointments efficiently.
- Supported account managers with complex booking needs.
- Liaised between customers and interpreters to ensure bookings were fulfilled while accommodating calendars.
- Handled inbound calls as required.
- Responded to customer and interpreter inquiries through inbound inbox.
- Created new bookings for customers via email or phone calls.
- Provided support to colleagues during quieter periods to enhance booking fulfilment.
Cafe assistant manager
Fika
Uppermill, Lancashire
04.2017 - 02.2019
- Created weekly rota for staff scheduling.
- Supported day-to-day cleaning operations.
- Assisted in placing stock orders via phone and email.
- Organised customer bookings efficiently.
- Managed daily diary for bookings and ensured timely table readiness.
- Cashed up at end of day accurately.
- Received and processed customer orders effectively.
- Prepared food and beverages as required.
- Delivered polite and excellent customer service.
- Resolved customer issues and complaints promptly.
Cafe assistant manager
Kittys
Uppermill, Lancashire
06.2015 - 04.2017
- Created weekly rota for staff scheduling.
- Supported day-to-day cleaning operations.
- Assisted in placing stock orders via phone and email.
- Organised customer bookings efficiently.
- Managed daily diary for bookings and ensured timely table readiness.
- Cashed up at end of day accurately.
- Received and processed customer orders effectively.
- Prepared food and beverages as required.
- Delivered polite and excellent customer service.
- Resolved customer issues and complaints promptly.
Waitress
Kittys
Uppermill, Lancashire
06.2014 - 04.2017
- Facilitated food and drink orders for customers.
- Assisted colleagues in serving food and beverages effectively.
- Provided friendly face-to-face customer service.
- Washed up when required.
- Cleared down at the end of each day to ensure organisation for the following day.
Waitress
Little Big Shop Cafe
Uppermill , Lancashire
06.2011 - 06.2014
Office assistant
Jc Instruments LTD
Oldham, Lancashire
08.2010 - 06.2011
Education
Croft End Equestian Centre
OldhamBeauty Therapy - Oldham College
Oldham Saddleworth School
Oldham 09.2004 - 07.2009
Affiliations
- Walking
- Spending time with my husband and my little girl aged 1
- Socialising with friends and Family
- Baking
Certification
Full UK Driving licence
References
References available upon request.
Timeline
Customer service coordinator
Language Line Solutions
03.2019 - 04.2026
Cafe assistant manager
Fika
04.2017 - 02.2019
Cafe assistant manager
Kittys
06.2015 - 04.2017
Waitress
Kittys
06.2014 - 04.2017
Waitress
Little Big Shop Cafe
06.2011 - 06.2014
Office assistant
Jc Instruments LTD
08.2010 - 06.2011
Saddleworth School
09.2004 - 07.2009
Croft End Equestian Centre
Beauty Therapy - Oldham College