Sarah Newton
Oldham,Lancashire
Summary
Reliable with a strong work ethic, with a proven track record of punctuality and dedication. Committed to completing assigned tasks to the highest standard, with a focus on customer service and problem resolution. Maintains open communication to ensure clarity and effectiveness in all responsibilities.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer service coordinator
Language Line Solutions
Oldham, Lancashire
2019.03 - 2026.04
- Coordinated interpreter bookings via email and phone for police and NHS appointments.
- Managed customer accounts with high volumes of activity.
- Assisted in scheduling calendars to manage appointments efficiently.
- Supported account managers with complex booking needs.
- Liaised between customers and interpreters to ensure bookings were fulfilled while accommodating calendars.
- Handled inbound calls as required.
- Responded to customer and interpreter inquiries through inbound inbox.
- Created new bookings for customers via email or phone calls.
- Provided support to colleagues during quieter periods to enhance booking fulfilment.
Cafe assistant manager
Fika
Uppermill, Lancashire
2017.04 - 2019.02
- Created weekly rota for staff scheduling.
- Supported day-to-day cleaning operations.
- Assisted in placing stock orders via phone and email.
- Organised customer bookings efficiently.
- Managed daily diary for bookings and ensured timely table readiness.
- Cashed up at end of day accurately.
- Received and processed customer orders effectively.
- Prepared food and beverages as required.
- Delivered polite and excellent customer service.
- Resolved customer issues and complaints promptly.
Cafe assistant manager
Kittys
Uppermill, Lancashire
2015.06 - 2017.04
- Created weekly rota for staff scheduling.
- Supported day-to-day cleaning operations.
- Assisted in placing stock orders via phone and email.
- Organised customer bookings efficiently.
- Managed daily diary for bookings and ensured timely table readiness.
- Cashed up at end of day accurately.
- Received and processed customer orders effectively.
- Prepared food and beverages as required.
- Delivered polite and excellent customer service.
- Resolved customer issues and complaints promptly.
Waitress
Kittys
Uppermill, Lancashire
2014.06 - 2017.04
- Facilitated food and drink orders for customers.
- Assisted colleagues in serving food and beverages effectively.
- Provided friendly face-to-face customer service.
- Washed up when required.
- Cleared down at the end of each day to ensure organisation for the following day.
Waitress
Little Big Shop Cafe
Uppermill , Lancashire
2011.06 - 2014.06
Office assistant
Jc Instruments LTD
Oldham, Lancashire
2010.08 - 2011.06
Education
Croft End Equestian Centre
OldhamBeauty Therapy - Oldham College
Oldham Saddleworth School
Oldham 2004.09 - 2009.07
Affiliations
- Walking
- Spending time with my husband and my little girl aged 1
- Socialising with friends and Family
- Baking
Certification
Full UK Driving licence
References
References available upon request.
Timeline
Customer service coordinator
Language Line Solutions
2019.03 - 2026.04
Cafe assistant manager
Fika
2017.04 - 2019.02
Cafe assistant manager
Kittys
2015.06 - 2017.04
Waitress
Kittys
2014.06 - 2017.04
Waitress
Little Big Shop Cafe
2011.06 - 2014.06
Office assistant
Jc Instruments LTD
2010.08 - 2011.06
Saddleworth School
2004.09 - 2009.07
Croft End Equestian Centre
Beauty Therapy - Oldham College