Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Sarah Nelson

Falmouth,Cornwall

Summary

Loyal and reliable Supervisor with over 20 years of experience in retail. Throughout various roles I have developed a talent for visual merchandising and I take great pride in training employees and delivering exceptional customer service.

I am approachable and empathic which helps me to build rapport with different people. I enjoy being part of a team and fostering a warm and friendly environment where people can flourish.

I have spent the last few years working in a corporate environment and am now seeking opportunities in the charity sector .

Overview

21
21
years of professional experience

Work History

Supervisor

Seasalt
Falmouth, Cornwall
02.2022 - Current
  • Provided constructive feedback to staff for improved performance levels.
  • Implemented company policies effectively, maintained high standards of service delivery. Store received 94% score in latest mystery shop report.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Assisted in the recruitment process for hiring quality staff members.
  • Managed daily operations to increase productivity.
  • Maintained team-oriented atmosphere with open communication.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Oversaw inventory management to avoid any shortage or excess stock issues.

Sales advisor

Seasalt
Falmouth, Cornwall
03.2010 - 02.2022
  • Maintained clean, organised retail environment to enhance shopping experience.
  • Delivered excellent customer service by addressing and resolving queries. Store received 94% score in recent mystery shop report.
  • Established rapport with customers to foster repeat business.
  • Processed customer payments of cash and card transactions
  • Worked extended hours during holiday season managing high customer footfall.
  • Boosted brand reputation with demonstration of product knowledge.
  • Developed strong visual merchandising skills, monitored and refreshed displays to attract customers.
  • Operated POS tills, website and internet orders to complete sales

Box office assistant

The Poly
Falmouth, Cornwall
02.2008 - 02.2010
  • Provided detailed information about show timings, seating arrangements and prices to facilitate informed decision-making for customers.
  • Ensured accurate record-keeping for effective business operations.
  • Handled telephone enquiries with a polite and friendly manner.
  • Collaborated with team members, fostering an engaging work environment.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Accepted customer payments for tickets and issued papers for admission to events.
  • Upsold products and services when processing transactions.
  • Worked flexible hours including weekends and holidays thereby ensuring continuous service availability at the box office.
  • Stayed updated on upcoming films and events to provide accurate information to customers.

Delicatessen Assistant

The Courtyard Deli
Falmouth, Cornwall
01.2007 - 01.2008

Sales advisor

Accessorize
Truro, Cornwall
12.2003 - 01.2007

Education

Bachelor of Arts - Illustration

Falmouth College of Arts
Falmouth, Cornwall
10/2000 - 06/2003

BTEC Foundation Studies - Art and Design

Falmouth College of Arts
Falmouth, Cornwall
09/1999 - 05/2000

GNVQ Advanced - Art and Design

Knutsford High School
Knutsford, Cheshire
09/1997 - 07/1999

GCSEs - 9 Subjects including English and Maths

Knutsford High School
Knutsford, Cheshire
09/1995 - 07/1997

Skills


  • Employee training
  • Visual Merchandising
  • Customer Service
  • Time efficiency
  • Resilience under pressure
  • Communication skills
  • Customer Service
  • Task prioritisation

Affiliations

  • Art and Design, yoga, walking, reading

References

References available upon request.

Timeline

Supervisor

Seasalt
02.2022 - Current

Sales advisor

Seasalt
03.2010 - 02.2022

Box office assistant

The Poly
02.2008 - 02.2010

Delicatessen Assistant

The Courtyard Deli
01.2007 - 01.2008

Sales advisor

Accessorize
12.2003 - 01.2007

Bachelor of Arts - Illustration

Falmouth College of Arts
10/2000 - 06/2003

BTEC Foundation Studies - Art and Design

Falmouth College of Arts
09/1999 - 05/2000

GNVQ Advanced - Art and Design

Knutsford High School
09/1997 - 07/1999

GCSEs - 9 Subjects including English and Maths

Knutsford High School
09/1995 - 07/1997

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Sarah Nelson