Sarah Neeson

Work History

Administrator

South Eastern Health and Social Care Trust

Ballygowan , Down

02.2022 - Current

Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Effectively managed incoming and outgoing mail to maximise office efficiency.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Oversaw database to maintain updated records and accuracy.
Collaborated with different departments to maintain positive rapport and smooth workflow.

Hairdresser

La Bella Vita

Dundonald , Lisburn and Castlereagh

09.2019 - 02.2022

Offered style catalogues and magazines showcasing hair style options.
Offered highly skilled cut, colour and extension services to [Number]+ daily customers.
Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
Styled hair for large-scale events, including fashion shows and special hair expos.
Set up workstations and treatment rooms with necessary products, equipment and supplies.
Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Updated customer files with colour notes, preferences and services delivered.
Trained junior stylists to create high-performing salon teams.
Supervised staff performance in absence of management, maintaining faultless salon services.
Answered [Number]+ phone calls daily to schedule appointments and advise on service options.
Trimmed, cut and shaped hair based on exact customer preferences.
Promoted and sold additional services and products, increasing salon revenue.
Managed appointments and schedules to smooth workflow.
Purchased supplies to maintain full stock and inventory.

Post Office Assistant

Post Office

Ballygowan , Down

05.2019 - 03.2020

Utilised software to perform address-corrections to reroute packages to correct destination.
Weighed letters and parcels, computed mailing costs based on weight, type and destination and affixed correct postage.
Drove sales by verifying customers were constantly informed of latest products and services available.
Notified line manager when cash on hand exceeded holding limit as per standard stock summary.
Processed letters and parcels, offering advice on suitable services in line with customer requirements.
Paid out pensions and benefits in line with regulations.
Conducted end-of-day functions, accurately balancing revenue reports and noting variances.
Maintained tidy workspace and professional appearance to uphold brand standards.
Managed daily cash, credit and debit card transactions with accuracy.
Cashed and dispensed high volumes of money orders per shift with zero error.
Obtained signatures from recipients of registered or special delivery mail.
Inspected mail and packages for clear labelling and correct postage to prevent bounce backs.
Converted and sold foreign currency in line with company policy.

Operations Manager

Argos

Downpatrick , Down

10.2015 - 05.2019

Reduced costs and improved operations by analysing processes and customer feedback.
Strategically scheduled and managed [Number]+ staff members, maintaining high-performing business operations.
Analysed financial data to track and achieve budget targets.
Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
Developed, recommended and implemented strategies to improve employee work quality and speed.
Aided senior leadership by recommending corrective actions and improvements to company operations.
Minimised discrepancies by effectively training employees on best practices, policies and procedures.
Performed strategic process improvements and updated methodologies to enhance operations.
Cut company operating budgets through improved staffing, resourcing and inventory management.
Noted employee absences and grievances, and improved team development and performance with right training.
Managed and motivated high-performing teams for successful KPI attainment.
Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
Led overall direction, coordination and evaluation of department functions.

Hairdresser

Self Employed

Crossgar , Down

06.2011 - 08.2015

Purchased supplies to maintain full stock and inventory.
Registered new clients and updated information of existing clients on logbook.
Sanitised tools and equipment to maintain hygiene and safety protocols.
Managed appointments and schedules to smooth workflow.
Provided detailed instructions and treatment procedures to clients.
Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
Trimmed, cut and shaped hair based on exact customer preferences.
Promoted and sold additional services and products, increasing salon revenue.
Supervised staff performance in absence of management, maintaining faultless salon services.
Trained junior stylists to create high-performing salon teams.
Answered [Number]+ phone calls daily to schedule appointments and advise on service options.
Updated customer files with colour notes, preferences and services delivered.
Created memorable customer experiences with services such as head and neck massages.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
Set up workstations and treatment rooms with necessary products, equipment and supplies.
Negotiated contracts and explained terms of service to support deal closures.
Created quarterly and yearly balance sheets to track financial trends and performance.
Analysed monthly reporting to reconcile production operations and general ledger.
Collected and collated information and data to prepare annual budgets and forecast projections.
Oversaw planning and execution of targeted sales and marketing strategies.
Supported front-line sales teams with well-coordinated administrative operations.

Junior Hairdresser

Sharyn Rankin Hair

Belfast , Antrim

06.2006 - 06.2010

Provided first-class customer service to patrons through [Action] and [Action] to maintain excellent client retention rates.
Learned and implemented sectioning and cutting techniques to achieve clients' desired results.
Effectively managed up to [Number] clients at once, diligently monitoring set timers to ensure colour and treatments reached optimum strength.
Thoroughly rinsed, shampooed, conditioned and applied treatments to clients' hair according to needs, ensuring comfort throughout.
Studied and implemented a variety of techniques under supervision of [Job title] including [Technique], [Technique] and [Technique].
Maintained adequate stock of dry towels, clean mixing bowls and [Type], supporting [Job title]s productivity.
Performed finishing techniques such as blow-drying and styling with precision to create desired results for clients.
Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
Greeted clients within [Number] seconds of arrival, ushering to allocated workspaces and providing drinks and reading material.
Applied colour under [Job title] supervision, employing attention to detail to avoid errors and minimise product wastage.
Effectively promoted additional services, products and treatments to generate additional revenue.

Summary

Overview

Work History

Administrator

Hairdresser

Post Office Assistant

Operations Manager

Hairdresser

Junior Hairdresser

Education

City & Guilds Level 3 - Nail Services

NVQ Level 3 - Hairdressing

Essential Skills - Math's and English

GCSEs - Science , English Literature

Skills

Timeline

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