Sarah Neeson
Carryduff,Lisburn and Castlereagh
Summary
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work history
Administrator
South Eastern Health and Social Care Trust
Ballygowan , Down
2022.02 - Current
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Hairdresser
La Bella Vita
Dundonald, Lisburn and Castlereagh
2019.09 - 2022.02
- Offered style catalogues and magazines showcasing hair style options.
- Offered highly skilled cut, colour and extension services to [Number]+ daily customers.
- Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
- Styled hair for large-scale events, including fashion shows and special hair expos.
- Set up workstations and treatment rooms with necessary products, equipment and supplies.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Updated customer files with colour notes, preferences and services delivered.
- Trained junior stylists to create high-performing salon teams.
- Supervised staff performance in absence of management, maintaining faultless salon services.
- Answered [Number]+ phone calls daily to schedule appointments and advise on service options.
- Trimmed, cut and shaped hair based on exact customer preferences.
- Promoted and sold additional services and products, increasing salon revenue.
- Managed appointments and schedules to smooth workflow.
- Purchased supplies to maintain full stock and inventory.
Post Office Assistant
Post Office
Ballygowan , Down
2019.05 - 2020.03
- Utilised software to perform address-corrections to reroute packages to correct destination.
- Weighed letters and parcels, computed mailing costs based on weight, type and destination and affixed correct postage.
- Drove sales by verifying customers were constantly informed of latest products and services available.
- Notified line manager when cash on hand exceeded holding limit as per standard stock summary.
- Processed letters and parcels, offering advice on suitable services in line with customer requirements.
- Paid out pensions and benefits in line with regulations.
- Conducted end-of-day functions, accurately balancing revenue reports and noting variances.
- Maintained tidy workspace and professional appearance to uphold brand standards.
- Managed daily cash, credit and debit card transactions with accuracy.
- Cashed and dispensed high volumes of money orders per shift with zero error.
- Obtained signatures from recipients of registered or special delivery mail.
- Inspected mail and packages for clear labelling and correct postage to prevent bounce backs.
- Converted and sold foreign currency in line with company policy.
Operations Manager
Argos
Downpatrick, Down
2015.10 - 2019.05
- Reduced costs and improved operations by analysing processes and customer feedback.
- Strategically scheduled and managed [Number]+ staff members, maintaining high-performing business operations.
- Analysed financial data to track and achieve budget targets.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Performed strategic process improvements and updated methodologies to enhance operations.
- Cut company operating budgets through improved staffing, resourcing and inventory management.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Managed and motivated high-performing teams for successful KPI attainment.
- Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
- Led overall direction, coordination and evaluation of department functions.
Hairdresser
Self Employed
Crossgar, Down
2011.06 - 2015.08
- Purchased supplies to maintain full stock and inventory.
- Registered new clients and updated information of existing clients on logbook.
- Sanitised tools and equipment to maintain hygiene and safety protocols.
- Managed appointments and schedules to smooth workflow.
- Provided detailed instructions and treatment procedures to clients.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Trimmed, cut and shaped hair based on exact customer preferences.
- Promoted and sold additional services and products, increasing salon revenue.
- Supervised staff performance in absence of management, maintaining faultless salon services.
- Trained junior stylists to create high-performing salon teams.
- Answered [Number]+ phone calls daily to schedule appointments and advise on service options.
- Updated customer files with colour notes, preferences and services delivered.
- Created memorable customer experiences with services such as head and neck massages.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Set up workstations and treatment rooms with necessary products, equipment and supplies.
- Negotiated contracts and explained terms of service to support deal closures.
- Created quarterly and yearly balance sheets to track financial trends and performance.
- Analysed monthly reporting to reconcile production operations and general ledger.
- Collected and collated information and data to prepare annual budgets and forecast projections.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
Junior Hairdresser
Sharyn Rankin Hair
Belfast, Antrim
2006.06 - 2010.06
- Provided first-class customer service to patrons through [Action] and [Action] to maintain excellent client retention rates.
- Learned and implemented sectioning and cutting techniques to achieve clients' desired results.
- Effectively managed up to [Number] clients at once, diligently monitoring set timers to ensure colour and treatments reached optimum strength.
- Thoroughly rinsed, shampooed, conditioned and applied treatments to clients' hair according to needs, ensuring comfort throughout.
- Studied and implemented a variety of techniques under supervision of [Job title] including [Technique], [Technique] and [Technique].
- Maintained adequate stock of dry towels, clean mixing bowls and [Type], supporting [Job title]s productivity.
- Performed finishing techniques such as blow-drying and styling with precision to create desired results for clients.
- Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
- Greeted clients within [Number] seconds of arrival, ushering to allocated workspaces and providing drinks and reading material.
- Applied colour under [Job title] supervision, employing attention to detail to avoid errors and minimise product wastage.
- Effectively promoted additional services, products and treatments to generate additional revenue.
Education
City & Guilds Level 3 - Nail Services
2009.09 - 2010.06
NVQ Level 3 - Hairdressing
2006.09 - 2009.06
I Completed my NVQ Level 2 & 3 in Hairdressing with a Pass.
Essential Skills - Math's and English
2006.09 - 2007.06
I obtained a pass grade in Essential skills, studying Math's and English along side my Hairdressing.
This is equivalent to a 'C' grade in GCSE's.
GCSEs - Science , English Literature
2001.09 - 2006.06
Skills
- Reporting and documentation
- Data entry
- Operations management
- Documentation control
- Microsoft Office expertise
- Data management
- Report writing
- Bookkeeping
- Database administration
Timeline
Administrator - South Eastern Health and Social Care Trust
2022.02 - Current
Hairdresser - La Bella Vita
2019.09 - 2022.02
Post Office Assistant - Post Office
2019.05 - 2020.03
Operations Manager - Argos
2015.10 - 2019.05
Hairdresser - Self Employed
2011.06 - 2015.08
SERC - City & Guilds Level 3, Nail Services
2009.09 - 2010.06
Academy of Hair and Beauty - NVQ Level 3, Hairdressing
2006.09 - 2009.06
Academy of Hair and Beauty - Essential Skills, Math's and English
2006.09 - 2007.06
Junior Hairdresser - Sharyn Rankin Hair
2006.06 - 2010.06
Saintfield High School - GCSEs, Science , English Literature
2001.09 - 2006.06