Sarah Musoni
Dubai,United Arab Emirates
Summary
Dedicated professional specializing in customer service and relations, with proven skills in communication and conflict resolution. Strong professional etiquette enhances guest satisfaction through effective feedback analysis. Recognized for exceptional multitasking abilities, contributing to organizational success.
Overview
10
10
years of professional experience
Work history
Guest Relations Executive
Museum of the Future
Dubai, United Arab Emirates
01.2025 - 07.2026
- Greeted guests warmly upon arrival, providing personalized check-in experience to promote satisfaction.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Managed guest inquiries via phone, email, and in person, delivering detailed information on hotel services and local attractions.
- Listened to and actioned guest feedback.
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
- Addressed and proactively resolved guest complaints without difficulty or stress.
- Assisted customers with navigation of company websites and online purchasing process, enhancing user experience.
Airport flight Operations
Transguard Emirates Group
Dubai, United Arab Emirates
07.2018 - 07.2020
- Assisted passengers with self-serve or assisted check in procedures.
- Dealing with passenger flight queries.
- Verifying travel documents and provide boarding passes.
- Weighing luggage and collect any excess weight charges.
- Taking care of children travelling alone, VIPs and people who need assistance.
- Handled passenger concerns and escalated major issues to supervisor.
- Resolved passengers' queries and problems using effective communication and providing step-by-step solutions.
Customer Service
CityWalk
Dubai, UAE
03.2016 - 07.2018
- Provided timely, accurate information to resolve customer inquiries daily.
- Assisted customers with product selection, orders, and returns processing promptly.
- Exceeded customer service expectations through extra effort for satisfaction daily.
- Followed customer service protocols to strengthen satisfaction and loyalty over time.
- Delivered exceptional guest service to create positive experiences consistently.
- Answered virtual questions proactively to maintain excellent customer service.
Education
Autism Awareness - Autism
Dubai Way
Dubai08.2025
Certificate of Higher Education - Aviation
Aviation College Dubai
Bachelor of Hospitality and Hotel Management - Hospitality
Makerere University
Kampala, UgandaSkills
- Customer service and relations
- Communication skills
- Conflict resolution
- Professional etiquette
- Guest satisfaction assessment
- Feedback analysis
- Multitasking efficiency
Languages
English
References
Available upon request
Hobbies and interests
- Travelling
- Swimming
- Reading
- Listening to Music
Education
other
References
References available upon request.
Timeline
Guest Relations Executive
Museum of the Future
01.2025 - 07.2026
Airport flight Operations
Transguard Emirates Group
07.2018 - 07.2020
Customer Service
CityWalk
03.2016 - 07.2018
Autism Awareness - Autism
Dubai Way
Certificate of Higher Education - Aviation
Aviation College Dubai
Bachelor of Hospitality and Hotel Management - Hospitality
Makerere University