Overview
Work history
Timeline
Generic

Sarah Mountifield

Wrotham,Kent

Overview

14
14
years of professional experience

Work history

Learning and Development executive

Watson Farley and Williams
05.2012
  • Programme Management – Design and implement two (2) business support staff programmes – Managers Development and the Global Business Functions Development Programme
  • Meet with key people around the firm to understand the firms/staffs needs
  • Devising business plan detailing the business need, costs, and the benefit to the firm
  • Sourcing trainers, discussing ideas and content
  • Launching globally with email comms, news article on the firm’s intranet
  • Continuously review the programmes and look for ways to improve them moving forward
  • I am also involved in developing small, adhoc sessions such as Interview training and Project management.
  • SRA Regulatory Process for Fee Earners – manage the process by which the fee earners who are England and Wales Qualified must abide by to stay compliant
  • Ensure that reflection logs are kept up-to-date and are submitted by the deadline
  • Offer support and guidance to those completing the reflection logs to ensure the right information is being included
  • Liaise with the firm’s compliance team to provide updates as to where we are with regards to completion.
  • Compliance Training Implementation – Implement a new provider for the firms Agile working online learning
  • This involved understanding what the firm was looking for, liaising with providers, and understanding their products, doing provider comparison document which was shared with the key stakeholders
  • Once a decision was made, I was then involved in the implementation process, ensure that the old provider was notified, the new product was added to our LMS and tested before launched out to our new joiners.
  • Training Sponsorship process – providing support for those seeking sponsorship for training and ensuring the correct process is being followed
  • This involves speaking with the delegate to understand what the requirement is, making sure they have completed a training request form
  • This then provide a platform for me to discuss the requirement with the delegates sponsor to ensure that everyone is aware of what is required, commitment and the firm’s expectations
  • This is followed by me drafting a sponsorship agreement which is reviewed by the sponsor and then signed by the delegate.
  • New Joiner Inductions – Providing a point of contact in L&D for those joining the firm, both in our London office and internationally
  • Deliver a 60-minute session on the who’s who in L&D, what services we can provide, training available to them and what they are expected to complete within the first couple of weeks of joining the firm.

Learning & Development Co-Ordinator

Watson Farley and Williams
06.2014 - 05.2021
  • Learning Delivery – Workshop design and delivery of a range of learning programmes
  • Topics include How a law firm operates, Proofreading and presentation skills
  • Group sizes range from 1 to 20
  • I have also provided help with facilitating workshops that are being run by another trainer.
  • Compliance training - Managed the distribution of compliance training across the business
  • Ensure the correct compliance training has been assigned to the right people and that the completion deadline is met
  • Provide help with chasing people who haven’t complete the training in time.
  • Learning Workshop Management – Provide support to those delivering training by ensuring that the meeting rooms are booked, set up and that the relevant catering and equipment is supplied, according to the requirement
  • Ensure all equipment is set up and running and that all training material is printed and bound prior to the start of the workshop.
  • Administration – Provide daily admin support to the team by receiving and arranging payment of all learning invoices, logging participants who have attended training on company training records, completing, and sending NDAs for new suppliers
  • Source external training courses, check availability and book accordingly.
  • LMS management – Daily maintenance of company LMS
  • Ensuring staff details are up-to-date and those leaving have been made inactive
  • All learning workshops are loading into the LMS calendar for staff to see
  • Add and update sessions to show attendance
  • Loading e-learning modules and ensure the modules are up to date and assigned to the relevant people.

Learning & Development Specialist

Reed & MacKay Travel
London
02.2007 - 05.2014
  • Learning Management System Implementation – Help implement the companies first LMS
  • This involved liaising the LMS provider to design and brand the system according to the Company requirements, directed the system configuration and data migration of staff records
  • Arranged user acceptance testing to ensure the system met the company’s requirements
  • Also provided help and support to the end users with navigation of the new system.
  • E-Learning Design – Taking the requirements of the business from feedback received and design e learning for these topics
  • These include fares, system training and industry knowledge
  • Load modules onto LMS.
  • Learning Delivery – Workshop design and delivery of a range of learning programmes
  • Topics include Microsoft Office, Managing Client Expectations, Service Issues system, Telephone training and Call coaching
  • Group sizes range from 1 to 20
  • I have also provided help with facilitating workshops that are being run by another trainer.
  • Programme Management – Provide support to the Managers development programme
  • Source suppliers for 360 feedback and accreditation
  • Map out programme dates and ensure meeting rooms are booked
  • Budget planning – providing total cost per participant
  • Set up open evening and development day
  • Invite both attendee and mentors to the workshops
  • Provide support and guidance to participants.
  • Compliance training - Managed the distribution of compliance training across the business
  • Liaised the supplier to ensure the content was correct
  • Provided list of those who required the training
  • Provided support when ensuring the completion of these modules.
  • Learning Workshop Management – Provide support to those delivering training by ensuring that the meeting rooms are booked and set up according to the requirement
  • Ensure all equipment is set up and running and that all training material is printed and bound prior to the start of the workshop.
  • Administration – Provide daily admin support to the team by receiving and arranging payment of all learning invoices, logging participants who have attended training on company training records, completing, and sending NDAs for new suppliers
  • Source external training courses, check availability and book accordingly.
  • LMS management – Daily maintenance of company LMS
  • Ensuring all new members of staff are entered into the LMS and old staff are removed
  • All learning workshops are loading into the LMS calendar for staff to see
  • Loading e-learning modules and ensure the modules are up to date and assigned to the relevant people.

Timeline

Learning & Development Co-Ordinator

Watson Farley and Williams
06.2014 - 05.2021

Learning and Development executive

Watson Farley and Williams
05.2012

Learning & Development Specialist

Reed & MacKay Travel
02.2007 - 05.2014

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Sarah Mountifield