Sarah Mozkins

• Implemented company policies effectively, maintained high standards of service delivery.
• Resolved customer complaints promptly, resulted in increased customer satisfaction.
• Coordinated with other supervisors to maintain consistency across processes.
• Organise team resources, resulted in improved service level agreements.
• Identified potential risks and mitigate them through proactive measures.
• Assisted in the recruitment process for hiring quality staff members.
• Led team meetings, ensured clear communication amongst all members.
• Managed daily operations to increase productivity.
• Provided constructive feedback to staff for improved performance levels.
• Fostered a positive work culture to boost employee morale.
• Trained new hires and set up mentoring relationships to drive team performance.
• Work closely with senior management to allocate resources in order to meet agreed SLAs.
• Update staff on changes to internal policies and procedures for continued compliance and standardisation.
• Estimate costs, generated reports, and maintained detailed records.
• Familiarity with legislation including: College of Policing APP for Vetting, National Decision-Making Model, GDPR & Data Protection Act
• Oversee staff welfare and implements personal development plans.
• Creates forecasts for year on year business growth and external user demand.
• Collaborates with in-house analysts to produce detailed performance reports.
• Manages team resources to meet SLAs and service user expectations.
• Conducts performance analysis and renewal forecasting to identify trends & plan resources.
• Introduced milestone checks in vetting applications to prevent omissions.
• Developed new processes and procedures now included in the business portfolio.
• Proposed & implemented a new starters training program, which included: Established dedicated training facility & course Accreditation
• Confident in delivering verbal briefings and written follow-ups.
• Liaises with senior managers and external departments.
• Conducts Service Review Meetings (face-to-face and virtual) with clients.
• Provides guidance to team members to improve risk assessment capabilities. Advise on additional avenues of enquiry to support informed decisions.
• Intervene in complex cases to ensure safeguarding & reputational protection.

• Undertake effective risk assessments that require sound decision-making
• Liaise with other Police Forces, Military organisations, HM Prison Service and other relevant agencies to gather the required information/intelligence to make an informed risk assessment and reach a proportionate decision.
• Ensure effective case management of vetting files, undertaking all tasks required to progress cases to conclusion, meeting performance standards dictated by the Service Level Agreement.
• Interrogate the Police National Computer, Police National Database, the UK Security Vetting (UKSV) CMS database, Credit Reference Agency and open source/social media platforms and other related intelligence and information sources.
• Interview vetting applicants where it is believed information has been withheld or to clarify areas where facts are disputed and make a contemporaneous record of the interview.
• Prepare Vetting Appeal Files for the consideration of the Vetting Appeals Panel and provide documented rationale relating to the decision-making process.
• Provide information, advice and guidance to vetting applicants regarding completion of the process and in accordance with the APP, to support the force’s Positive Action initiative.
• Ensure confidentiality of information in accordance with the Data Protection Act and other relevant legislation. Report data breaches as soon as you become aware of one occurring.
• Monitor and review workloads to provide a consistently high quality of service