Sarah Morris
Faversham,Kent
Summary
Driven professional with knack for leadership and problem-solving, bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment.
Overview
19
19
years of professional experience
2011
2011
years of post-secondary education
Work History
Assistant manager
Watches of Switzerland Group
Bluewater , Kent
06.2017 - Current
- Monitored sales performance regularly adjusting strategies as required.
- Created a positive work environment, resulting in higher employee morale.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Improved customer service by implementing new procedures and protocols.
- Increased staff productivity by providing comprehensive training programmes.
- Streamlined store operations with efficient scheduling.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided support to manager during audits, ensuring accurate reports.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed daily operations to ensure smooth running of the shop floor.
- Handled customer complaints effectively, restoring trust in our brand.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Organised financial and operational data to help with yearly budgeting and planning.
- Streamlined processes to improve and optimise office operations.
Supervisor
Fraser Hart
Bluewater, Kent
07.2015 - 06.2017
- Led team meetings, ensured clear communication amongst all members.
- Organised team resources, resulted in improved project timelines.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Facilitated monthly training sessions for enhanced staff performance.
- Implemented company policies effectively, maintained high standards of service delivery.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Coordinated with other supervisors to maintain consistency across shifts.
- Provided constructive feedback to staff for improved performance levels.
- Managed daily operations to increase productivity.
- Trained new hires and set up mentoring relationships to drive team performance.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
Sales Consultant
Fraser Hart
Bluewater, Kent
11.2007 - 07.2015
- Handled after-sales services proficiently, ensuring client retention.
- Yielded higher sales revenue through upselling techniques.
- Utilised CRM software efficiently, improving lead tracking and follow-ups.
- Collaborated with sales team to meet monthly targets successfully.
- Closed complex deals with a strategic and customer-focused approach.
- Dealt with customer queries effectively, maintaining high quality service standards.
- Assisted customers through entire sales process to ensure satisfaction.
- Built strong relationships with customers, resulting in repeat business.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Maintained store standards to uphold clean, professional appearances.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
Sales consultant (Part Time)
Shoefayre
Gravesend, Kent
12.2005 - 11.2007
- Assisted customers through entire sales process to ensure satisfaction.
- Collaborated with sales team to meet monthly targets successfully.
- Dealt with customer queries effectively, maintaining high quality service standards.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Maintained store standards to uphold clean, professional appearances.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
Education
NVQ Level 3 - Retail Skills
City and Guilds
A-Levels - Psychology
Northfleet School for Girls
2004 - 2006
A-Levels - Information Technology
Northfleet School for Girls
2004 - 2006
A-Levels - English Literature
Northfleet School for Girls
2004 - 2006
GCSEs - Information Technology
Northfleet School for Girls
2003 - 2004
GCSEs - English
Northfleet School for Girls
2003 - 2004
GCSEs - Maths
Northfleet School for Girls
2003 - 2004
GCSEs - Science
Northfleet School for Girls
2003 - 2004
GCSEs - Travel and Tourism
Northfleet School for Girls
2003 - 2004
GCSEs - Religious Education
Northfleet School for Girls
2003 - 2004
GCSEs - French
Northfleet School for Girls
2003 - 2004
GCSEs - German
Northfleet School for Girls
2003 - 2004
GCSEs - Music
Northfleet School for Girls
2003 - 2004
Skills
- Customer service excellence
- Retail payroll processing
- Recruitment and training
- HR processes understanding
- Inventory management
- Staff motivation
- Training and development
- Leadership skills
Affiliations
- Reading
- Food and Nutrition
- Fitness
References
References available upon request.
Timeline
Assistant manager
Watches of Switzerland Group
06.2017 - Current
Supervisor
Fraser Hart
07.2015 - 06.2017
Sales Consultant
Fraser Hart
11.2007 - 07.2015
Sales consultant (Part Time)
Shoefayre
12.2005 - 11.2007
NVQ Level 3 - Retail Skills
City and Guilds
A-Levels - Psychology
Northfleet School for Girls
2004 - 2006
A-Levels - Information Technology
Northfleet School for Girls
2004 - 2006
A-Levels - English Literature
Northfleet School for Girls
2004 - 2006
GCSEs - Information Technology
Northfleet School for Girls
2003 - 2004
GCSEs - English
Northfleet School for Girls
2003 - 2004
GCSEs - Maths
Northfleet School for Girls
2003 - 2004
GCSEs - Science
Northfleet School for Girls
2003 - 2004
GCSEs - Travel and Tourism
Northfleet School for Girls
2003 - 2004
GCSEs - Religious Education
Northfleet School for Girls
2003 - 2004
GCSEs - French
Northfleet School for Girls
2003 - 2004
GCSEs - German
Northfleet School for Girls
2003 - 2004
GCSEs - Music
Northfleet School for Girls
2003 - 2004
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