Summary
Overview
Work history
Education
Skills
Timeline
Generic
Sarah Moore

Sarah Moore

York

Summary

I am quality focussed and committed to approaching administrative tasks with attention to detail. I am experienced and competent working to achieve stretching targets and required deadlines. I ensure a high attention to detail and demonstrate accuracy when it comes to data entry. I work well in a team, as well as being highly self-motivated to work alone when required. I strive to achieve high standards and a high level of professionalism. I look continually to develop myself through engagement and involvement of others. I strive to ensure the goals of the team are achieved and exceeded. I am highly regarded by my peers and colleagues and was nominated to be their employee representative while our company was going through a TUPE transfer. I am also fully vaccinated and hold a current enhanced DBS, alongside completing NHS accredited safeguarding certificates.

Overview

22
22
years of professional experience
5
5
years of post-secondary education

Work history

Fleet & Complaints Manager

My Four Wheels
York
02.2023 - Current
  • Liaised with other departments to resolve complex complaints, enhancing interdepartmental communication.
  • Reviewed old unresolved cases periodically which resulted in closure of many pending issues.
  • Reviewed customers' feedback on social media platforms for better service delivery.
  • Conducted regular fleet audits for up-to-date inventory management.
  • Fostered positive relationships with suppliers for quality parts procurement.
  • Increased fleet utilisation by streamlining dispatch processes.
  • Negotiated parts and labour rates with repair agents.
  • Efficient arrangement of vehicle logistics nationwide.

Account Manager

My Four Wheels
09.2021 - 02.2023
  • Dealing with numerous inbound enquires via phone, text, Facebook and email, allocating new learners to instructors
  • Proactively working through sales data on the in-house CRM to generate business from prospects and potential learners
  • Work closely alongside the Account Management and Training team to maintain the highest level of service to both learners and instructors
  • Work closely alongside the marketing department to ensure instructors needs are met
  • Undertaking full training as well as continuous performance related training with our Sales and Office Managers
  • Setting up new instructors and learners on numerous online platforms
  • Making welcome packs for new instructors
  • Posting welcome packs and uniform to new instructors

Admin Assistant

Eboracum
York
04.2021 - 11.2022
  • Company Overview: Covid vaccination site
  • Welcoming patient's to site
  • Booking patients in on the in-house system
  • Complete security checks
  • Ensure all data held within GDPR guidelines
  • Complete health questionnaire alongside a medical professional to ensure patients are safe and eligible to receive the vaccination
  • Check batch number and expiry date of all vaccines
  • Outbound calls to patients to change existing appointments
  • Keeping up to date with changing government guidelines surrounding vaccinations
  • Helping patients manage anxieties and phobias with techniques such as mindfulness, square breathing and distraction
  • Covid vaccination site

Purchasing and Admin Assistant

Cyclops Electronics
06.2018 - 09.2020
  • Obtaining quotations from electronic distributors around the globe to ensure I get the best price for the sales team and their customers
  • Contract review (ensuring all purchase orders done by the sales team are filled in correctly with all information needed to place an order)
  • Placing purchase orders and arranging payment
  • Ensure all orders placed are shipped to us in a timely manner
  • Sourcing and recommending suitable alternative parts when availability is low
  • Sourcing and reviewing new suppliers (VAT, ISO checks etc)

Receptionist

Mercedes Benz of York
York
09.2017 - 05.2018
  • Answering the telephone to clients and correctly qualifying each call to ensure the client is transferred to the relevant department/person
  • Achieving KPI of 23 calls answered per hour
  • Achieving KPI of 90% of all calls answered within 30 seconds
  • Sending E-mails on behalf of clients to colleagues when they are unavailable
  • Dealing with customer complaints in the first instance

Claims Advisor

Budget Insurance/Minster Law Solicitors
York
04.2007 - 08.2017
  • Company Overview: York
  • Taking thorough and detailed accounts of car insurance claims from clients over the telephone and logging them onto the client's policies
  • Making outbound calls to check the progression of clients claims
  • Assessing liability of insurance claims
  • Assessing repairability of client's vehicles and instructing subsequent repairs
  • Logging and resolving complaints in the first instance
  • Showing empathy to clients who have been involved in a road traffic accident
  • Dealing with calls in a timely and efficient manner to ensure company SLA objectives are met
  • Meeting set objectives for instructions of personal injury claims
  • Meeting set objectives for instructions of repairs and hire vehicles
  • Greeting VIPs and talking them through the claims process alongside showing them how our systems work
  • Having a strong awareness of compliance
  • Integration with several departments internally and externally which developed my communication and interpersonal skills
  • Awareness and Implementation of regulatory guidelines
  • Supporting the training of new starters when additional support is required
  • York

Customer Service Representative

CPP
York
10.2002 - 03.2007
  • Company Overview: York
  • Inbound call handling to clients wanting to amend policy details
  • Taking detailed reports of the theft or loss of client's financial cards and entering them onto the system
  • Dealing with calls in a timely and efficient manner to ensure company SLA objectives are met
  • Assessing clients' needs and being able to prioritise what they need the quickest assistance with
  • Successfully retaining clients who initially wanted to cancel their policy
  • Dealing with complaints
  • Accurate data entry
  • York

Education

GCSEs - grades A-D

Archbishop Holgates School
01.1995 - 01.2000

NVQ Level 2 - Customer Service

Pearson
York
03.2014 - 07.2014

Skills

  • Professional phone etiquette
  • DPA/GDPR compliant
  • Excellent communication skills
  • Works well both independently and as part of a team
  • Administrative Experience
  • Data entry
  • Telephony
  • Sales (inbound and outbound)
  • Account management
  • CRM software usage
  • Industry-Specific knowledge
  • Complaints management
  • Email and telephone decorum

Timeline

Fleet & Complaints Manager

My Four Wheels
02.2023 - Current

Account Manager

My Four Wheels
09.2021 - 02.2023

Admin Assistant

Eboracum
04.2021 - 11.2022

Purchasing and Admin Assistant

Cyclops Electronics
06.2018 - 09.2020

Receptionist

Mercedes Benz of York
09.2017 - 05.2018

NVQ Level 2 - Customer Service

Pearson
03.2014 - 07.2014

Claims Advisor

Budget Insurance/Minster Law Solicitors
04.2007 - 08.2017

Customer Service Representative

CPP
10.2002 - 03.2007

GCSEs - grades A-D

Archbishop Holgates School
01.1995 - 01.2000
Sarah Moore