Sarah Mitchell
Liverpool
Summary
I am a compassionate and dedicated Young Person Support Worker with over two years' experience working in residential children's homes, supporting young people with complex needs and challenging backgrounds. Throughout my experience, I have developed a strong understanding of trauma-informed, child-centred practice and the importance of building positive, trusting relationships to help young people feel safe, valued and empowered. I am passionate about supporting care leavers aged 16–18 as they develop the confidence, independence and practical life skills needed for successful independent living. I have experience promoting emotional wellbeing, supporting daily routines, encouraging positive decision-making, managing behaviours with patience and empathy, and working closely with multi-agency professionals to achieve positive outcomes. I am committed to safeguarding, promoting resilience, and helping every young person overcome challenges, achieve their goals and reach their full potentinal.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Residential Childcare Worker
QPC
Liverpool
2023.10 - 2026.06
- Providing daily care and emotional support to children and young people.
- Supporting young people with daily routines, personal care, and life skills to encourage independence and confidence.
- Building positive and trusting relationships to help children feel safe, valued and supported.
- Supporting young people with emotional regulation and behaviour, using patience and understanding during challenging situations.
- Working closely with colleagues and professionals to ensure the best outcomes for each child's wellbeing and development.
- Recording observations, incidents and progress to maintain accurate care records.
- Following safeguarding procedures and care plans to ensure the safety and protection of young people.
- Developed skills working as part of a care team to support young people's development and wellbeing.
Warehouse Operative
B&M Bargains
2021.07 - 2023.09
- Completed daily safety checks before operating machinery.
- Worked flexible shifts to ensure stores were consistently stocked.
- Completed First Aid training and acted as a First Aider within the warehouse.
- Developed strong teamwork and communication skills in a fast-paced environment.
- Experience reporting concerns and maintaining safe working practices.
- Developed a strong work ethic and accountability within a team setting.
Customer Care Support Officer
River Island
2021.01 - 2021.07
- Provided customers with information regarding orders, payments and account enquiries.
- Worked with internal departments to resolve customer issues and queries efficiently.
- Ensured a positive customer experience when dealing with product enquiries and complaints.
- Strong communication and listening skills.
- Ability to remain calm and professional when dealing with difficult situations.
- Developed empathy and problem-solving skills when supporting customers.
Food and Beverage Assistant
Balloo House
2016.04 - 2020.09
- Created a friendly and welcoming environment for customers.
- Assisted customers with queries and recommendations.
- Resolved customer concerns in a professional and calm manner.
- Strong interpersonal and customer service skills.
- Built problem-solving and teamwork abilities.
Lifeguard
David Lloyd Leisure Centre
2019.06 - 2019.09
- Ensured the safety of swimmers, including supervising children's activities.
- Followed health and safety policies and procedures at all times.
- Maintained First Aid and CPR certification.
- Responded quickly to potential risks or safety concerns.
- Strong attention to detail and observation skills.
Education
BA-2.2 - Criminology
Liverpool John Moores University
LiverpoolA Levels - Business Studies, Travel and Tourism, Health and Social Care
Shinma Integrated College
Northern IrelandGCSEs - English, Mathematics, Single Award Science, Art, Learning for Life and Work, Cooking Cuisine, BTEC Physical Education, Childcare
Blackwater High School
Northern IrelandSkills
- Supported children with communication, emotional regulation and social interaction, helping them feel comfortable and engaged in activities
- Worked alongside teachers, support staff and families to ensure children received consistent support
- Used patience, clear communication and structured support to help children understand routines and expectations
- Built positive and trusting relationships with young people to help them feel safe and confident
- Safeguarding awareness – Understanding the importance of safeguarding procedures and recognising when to report concerns to protect children's wellbeing
Certification
- Autism Spectrum Disorder (ASD) Training – Understanding how to support children with autism, including communication differences, sensory needs and structured support strategies.
- PACE Training – Understanding the principles of Playfulness, Acceptance, Curiosity and Empathy when supporting children with emotional and behavioural needs.
- Suicide Prevention Training – Awareness of recognising signs of emotional distress and understanding how to respond appropriately and report concerns.
- First Aid Qualified – Trained to respond to medical emergencies and provide immediate care when required.
- Working on NVQ Level 3 Diploma for Residential Childcare
- Level 1 Youth Work Training – Understanding how to support and engage with young people in a positive and supportive way.
- Full Clean Driving Licence
- Microsoft Office & Excel – Over 10 years' experience using digital systems for documentation and organisation.
References
- Headoffice@qpconline.co.uk, 01519495690, QPC(Quality Protects Children)
- Vault.payroll@bmstores.co.uk, 01517285400, B&M Retailer
Timeline
Residential Childcare Worker
QPC
2023.10 - 2026.06
Warehouse Operative
B&M Bargains
2021.07 - 2023.09
Customer Care Support Officer
River Island
2021.01 - 2021.07
Lifeguard
David Lloyd Leisure Centre
2019.06 - 2019.09
Food and Beverage Assistant
Balloo House
2016.04 - 2020.09
BA-2.2 - Criminology
Liverpool John Moores University
A Levels - Business Studies, Travel and Tourism, Health and Social Care
Shinma Integrated College
GCSEs - English, Mathematics, Single Award Science, Art, Learning for Life and Work, Cooking Cuisine, BTEC Physical Education, Childcare
Blackwater High School