Sarah Minto
Erskine,Renfrewshire
Summary
Dedicated professional with expertise in customer service, documentation and reporting, and data collection and analysis. Proficient in processing mortgage applications while maintaining client confidentiality and adhering to FCA regulatory guidelines. Demonstrates efficiency in documentation preparation and possesses a strong knowledge of FCA regulations. Committed to leveraging skills to enhance operational efficiency and ensure compliance within the financial sector.
Proactive and resourceful individual with solid foundation in IT principles and keen interest in system administration. Demonstrates strong problem-solving abilities and technical knowledge, coupled with excellent communication and teamwork skills. Ready to leverage these capabilities to enhance system reliability and user satisfaction.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work history
IT system administrator
Erskine Veterans Home
Erskine, Renfrewshire
2018.06 - Current
- Answer help desk calls and log jobs accordingly.
- Provided round-the-clock technical support to staff, enhancing user experience and productivity.
- Documented all actions taken during problem resolution process leading to a knowledge-base creation which facilitated quicker issue diagnosis and resolution in future cases.
- Evaluated new technology options and recommended appropriate upgrades to meet business needs.
- Process and code invoices for payment.
- Led training sessions for team proficiency in system management and troubleshooting.
- Advised on Information and communications technology policy and process improvements.
- Strong administrative and organisational skills
- A can do attitude with the ability to multitask
- Excellent communication skills, both written and verbal
Mortgage Case Manager
Clydesdale Bank
Clydebank, West Dunbartonshire
2014.11 - 2018.06
- Produced accurate documentation promptly, minimising delays in the lending process.
- Assessed risk factors carefully to ensure responsible lending practices.
- Managed high-volume case loads efficiently whilst maintaining attention to detail.
- Ensured complete transparency in dealings, fostering trust and building long-term relationships with clients.
- Worked closely with legal teams for smooth property transactions.
- Maintained up-to-date knowledge of industry trends for superior service delivery.
- Built strong relationships with lenders to negotiate favourable deals for clients.
- Offered comprehensive support to clients with complex mortgage queries.
- Increased client satisfaction by providing clear, concise mortgage advice.
- Streamlined application process to improve client experience.
- Reduced application processing time with effective document management strategies.
- Adhered to all compliance guidelines for retail mortgage lending.
- Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
Customer service officer
Lloyds Banking Group
Glasgow
2000.05 - 2011.09
- Resolved conflicts quickly whilst preserving positive business relationships.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Addressed customer queries, resulting in enhanced customer confidence.
- Utilised strong communication skills for handling customer complaints effectively.
- Followed company guidelines to ensure consistent quality of service.
- Account reconciliations and looking into any discrepancies.
- Processed high value cheques checking for fraud.
Education
A-Levels - English, Maths, History, Art
Park Mains High School
Erskine, Renfrewshire 1988.08 - 1994.06
Skills
- Customer Service
- Documentation and reporting
- Data collection and analysis
- FCA regulatory guidelines familiarity
- Mortgage application processing
- Client confidentiality maintaining
- Knowledge of fca regulations
- Documentation preparation efficiency
Affiliations
- Walking dogs, keeping fit and spending time with family and friends.
Timeline
IT system administrator
Erskine Veterans Home
2018.06 - Current
Mortgage Case Manager
Clydesdale Bank
2014.11 - 2018.06
Customer service officer
Lloyds Banking Group
2000.05 - 2011.09
A-Levels - English, Maths, History, Art
Park Mains High School
1988.08 - 1994.06