Sarah McGoldrick
Surbiton
Summary
Competent individual with a focus on programme management, specialising in driving successful project outcomes. Excels at aligning cross-functional teams to achieve strategic goals through clear communication and innovative problem-solving. Proven track record in streamlining processes and enhancing productivity.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Acting Programme Manager
Royal Borough of Kingston Council
Kingston
04.2025 - 07.2025
- Assuming the responsibilities of the Programme Manager, overseeing the governance, processes and delivery of projects within the Major Projects development programme; supporting the Director of Property & Projects with additional responsibilities as required.
Programme Support Officer
Royal Borough of Kingston Council
Kingston
04.2023 - 04.2025
- Providing support to the PMO office for the Major Projects Team.
- Responsibilities include coordinating internal meetings of the Kingston Development & Investment Board, the Delivery Board, and Member Briefings; supporting the Programme Manager and Project Directors, particularly with Project Support for Acre Road and Kingston Leisure Centre; assisting with public engagement events; and providing support for strategic committees.
Executive Assistant
Royal Borough of Kingston Council
Kingston
04.2022 - 04.2023
- Delivering high-level administrative support to an Executive Director.
- This encompassed a broad range of tasks, including diary management, meeting organisation, agenda preparation, and minute-taking/action recording.
- Additional support to the Executive Director involved monitoring complaints and performance against KPIs, data analysis, and report generation as required.
- Responsibilities also extended to maintaining positive working relationships with officers, councillors, and stakeholders; organising staff and team-building events; facilitating new staff inductions; authorising leave and expenses; and providing occasional support to the wider leadership team when necessary.
Business Support Officer
Royal Borough of Kingston Council
Kingston
03.2017 - 04.2022
- Deprivation of Liberty Safeguards Team - October 2018 - April 2022
- Providing comprehensive administrative support, coordination, and ensuring the efficient operation of the Deprivation of Liberty Safeguards (DoLS) Team.
- This involved staying abreast of all aspects of DoLS legislation and case law through regular forum attendance and training sessions, as well as booking and coordinating training sessions for all Best Interest Assessors (BIAs).
- Responsibilities also included identifying and commissioning BIAs and Mental Health Assessors (MHAs) and facilitating their approval and setup for assessment completion; proofreading and conducting quality assurance on all DoLS assessments and reports submitted by Best Interest and Mental Health assessors; and processing and managing a high volume of cases from initial request to authorisation.
- Further support to the Head of Service included providing monthly and quarterly reports, preparing documentation for Court of Protection hearings, responding to queries and complaints, organising and minuting team meetings, and assisting with the setup of new staff members regarding equipment, induction, and training.
Business Support Officer
Royal Borough of Kingston Council
Kingston
03.2017 - 10.2018
- Adult Social Care team (ASC) - March 2017- October 2018
- Providing comprehensive administrative support across the Adult Social Care teams, including Hospital Discharge, Occupational Therapy, and Community Learning Disability.
- This involved processing extensive referrals and hospital discharge notifications, updating client records and waiting lists, handling telephone and email queries, and providing meeting support, including room booking and minute-taking for Safeguarding, Best Interest, Resource Panel, Network Meetings, Contract, and Operational Meetings.
- Additional duties included sending out review letters and processing referrals.
Corporate Sales & Marketing Executive
Montblanc UK Ltd
London
01.2006 - 01.2015
- Responsible for building and maintaining a portfolio of B2B clients, targeting and researching new prospects, creating bespoke presentations, attending sales meetings, and maintaining the corporate CRM database.
- This role also encompassed logistics management and tracking of shipments from European warehouses, achieving and exceeding monthly and annual sales targets, organising events, maximising potential marketing activities, business networking, and submitting weekly reports and sales estimates.
Education
BA (Hons) - Graphic & Media Design
London College of Communication
01.1995 - 01.1998
Foundation Diploma - Art & Design
Chelsea College of Art & Design
01.1994 - 01.1995
Skills
- Strong management and organisational skills
- Proficiency in building and maintaining strategic relationships
- Strong problem-solving capabilities
- Ability to maintain professional composure
- Capacity to adapt and exhibit a digital mindset
- Competence in working autonomously & within a team setting
- Technical proficiency in Google Suite & Project Management software
- Certification : PRINCE2 Foundation & Practitioner qualification - February 2025
Additional Experience :
LALO (Local Authority Liaison Officer) Royal Borough of Kingston Council - July 2020 – Present (This is a concurrent role, carried out alongside my full-time position)
Providing support to the Emergency Planning Team, including participation in the on-call Rota every eight weeks, alternating between primary and secondary LALO duties, serving as a loggist for GOLD meetings, and assisting with additional tasks as required. Successful execution of this role necessitates attending regular internal and external training with partner organisations.
Supporting Electoral Services - Royal Borough of Kingston Council
- 2024-2025 - Count Supervisor for local elections
- 2018 & 2019 - Count Assistant for local elections
- 2020 - Scanner Marshall for Mayor of London and London Assembly elections
Timeline
Acting Programme Manager
Royal Borough of Kingston Council
04.2025 - 07.2025
Programme Support Officer
Royal Borough of Kingston Council
04.2023 - 04.2025
Executive Assistant
Royal Borough of Kingston Council
04.2022 - 04.2023
Business Support Officer
Royal Borough of Kingston Council
03.2017 - 04.2022
Business Support Officer
Royal Borough of Kingston Council
03.2017 - 10.2018
Corporate Sales & Marketing Executive
Montblanc UK Ltd
01.2006 - 01.2015
BA (Hons) - Graphic & Media Design
London College of Communication
01.1995 - 01.1998
Foundation Diploma - Art & Design
Chelsea College of Art & Design
01.1994 - 01.1995
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