Sarah McCarten
Lancaster,Lancashire
Summary
Service-oriented professional with strong in-person greeting etiquette and excellent oral communication skills. Demonstrates adaptability to changing priorities and excels in problem-solving and multi-tasking. IT literate with a focus on delivering exceptional service, aiming to leverage skills in a dynamic environment.
Organised and proactive, with proven abilities in project management and communication. Possesses strong problem-solving skills and ability to coordinate tasks and resources effectively. Aims to drive successful outcomes and streamline processes.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Family time co-ordinator
Lincolnshire County Council
Lincoln, Lincolnshire
09.2011 - 10.2022
- Managing 3 family centres, 12 members of staff, where court ordered contact sessions took place between children who were in local authority care and their parents/guardians.
- Managing staff timetables, training, monthly supervision and HR aspects. Arranging last minute cover for staff absence.
- Holding and minuting monthly staff meetings and attending and minuting management meetings.
- Creating risk assessments to ensure session were safe and all safeguarding was in place. Recruitment, interviewing and training of new staff. organising and attending multi agency meetings.
- Ensuring buildings we fit for purpose, health and safety and overseeing reception staff.
- Assessing service users and dealing with complaints/issues.
- Improved workflow efficiency by developing process improvements.
- Managed multiple projects, ensuring organisation and efficiency.
- Assisted in budget preparation and financial planning procedures.
- Negotiated contracts with suppliers, securing favourable terms.
Bar staff member
White Hart
Nettleham, Lincolnshire
01.2018 - 06.2018
- Working mainly Sunday but also odd shifts if required
- Prepared beverages, ensuring consistent quality.
- Rotated stock regularly, reducing waste from expired products.
- Helped organise special events at the bar.
- Ensured customer satisfaction by providing excellent service.
- Handled cash transactions to ensure accurate accounting.
- Managed customer disputes effectively, preserving the business reputation.
- Served customers to foster a friendly atmosphere.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Restocked bar efficiently during busy periods.
- Adhered to health and safety regulations strictly.
- Liaised with kitchen staff for seamless service delivery.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Checked identification to maintain legal compliance.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Reception/admin assistant
Lincolnshire County Council
Lincoln, Lincolnshire
11.2007 - 09.2011
- Streamlined administrative processes for increased efficiency in the workplace.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Managed front desk duties to ensure smooth operation of reception area.
- Facilitated internal communication.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Facilitated a safe learning environment with strict adherence to health and safety regulations.
- Handled sensitive data with confidentiality-upheld GDPR policies strictly.
- Organised after-school clubs and activities – contributed towards enriching student life outside academics.
- Bolstered administrative efficiency by training in new software systems.
- Maintained positive relations with local authorities-ensured compliance with educational standards.
- Coordinated school events to foster community engagement.
- Liaised with external agencies to secure resources for school programmes.
- Served as a point of contact for queries from staff, parents and students-resolved issues promptly.
- Maintained school databases, providing up-to-date information at all times.
- Enhanced parent-teacher communication for a more cohesive educational environment.
- Improved student attendance records with meticulous tracking and reporting.
- Handled correspondence between staff, parents, and students for improved understanding and transparency.
- Managed the school calendar, ensuring smooth scheduling of activities and events.
- Recorded student attendance and escalated concerns regarding repeat absences.
- Kept filing, administration and recordkeeping up to date.
- Communicated with parents to address student issues related to behaviour, attendance and academic challenges.
- Answered telephone and email enquiries promptly, signposting requested information.
- Established warm, welcoming reception areas to provide positive first impressions.
- Arranged cover during staff absence using reputable supply teachers.
- Addressed and resolved incoming inquiries related to academic programs and enrollment.
- Ordered stationary, first-aid, and sundries for well-maintained office supplies.
- Facilitated conflict resolution between students and staff to maintain order and safety.
- Kept files organised and up-to-date for accurate record-keeping purposes.
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Education
GCSEs - Math, English, History, Geography, Biology, French, Physical Education
William Farr Secondary School
Welton, Lincolnshire 09.1976 - 06.1981
Business Studies & Commerce - Office administration, IT, HR,
Lincoln College
Lincoln, England 09.1981 - 04.1982
Foundation Degree in Arts - Education
Bishop Grosseteste University
Lincoln 09.2004 - 06.2006
Skills
- In-Person greeting etiquette
- Service-Oriented
- Good Oral communication
- Adaptable to changing priorities
- Problem solving
- Multi-tasking
- IT literate
Custom
I am applying for the position as I feel I have the transferable skills to be successful in post, I have experience of working within a team, being front of office, working with public and offering excellent customer service/experience and working within hospitality industry.
I am looking for a part-time position and am flexible as have no demands on my time as my children have left home. As such I would be available to cover additional hours, at short notice, if required. I have stayed in many hotels which should be a positive experience with excellent customer service.
I have lived in Spain for the last 3 years, returning home in September and having previously lived and worked in Saudi Arabia.
Timeline
Bar staff member
White Hart
01.2018 - 06.2018
Family time co-ordinator
Lincolnshire County Council
09.2011 - 10.2022
Reception/admin assistant
Lincolnshire County Council
11.2007 - 09.2011
Foundation Degree in Arts - Education
Bishop Grosseteste University
09.2004 - 06.2006
Business Studies & Commerce - Office administration, IT, HR,
Lincoln College
09.1981 - 04.1982
GCSEs - Math, English, History, Geography, Biology, French, Physical Education
William Farr Secondary School
09.1976 - 06.1981