Sarah Mason
Walsall,West Midlands
Summary
Dedicated professional with over 4 years of experience in the hospitality industry, showcasing effective communication skills and teamwork capabilities. Proven ability to adapt to challenging situations while maintaining a positive outlook. Knowledgeable in safeguarding, PREVENT, and basic first aid, contributing to a safe and supportive environment.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Waitress/ bartender
Toby Carvery
Norton Canes, West Midlands
02.2024 - Current
- Ensured clean working environment with meticulous attention to detail and hygiene standards.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Prepared cocktails for enriching the bar's menu variety.
- Contributed towards team goals through effective collaboration with colleagues.
- Delivered high-quality service to customers, resulting in repeat business.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
- Managed cash register effectively, ensuring accurate transaction processing.
- Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Bar staff member
Stonegate Pubs
Pelsall, Walsall
10.2023 - 02.2024
- Prepared beverages, ensuring consistent quality.
- Adhered to health and safety regulations strictly.
- Served customers to foster a friendly atmosphere.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Rotated stock regularly, reducing waste from expired products.
- Handled cash transactions to ensure accurate accounting.
- Helped organise special events at the bar.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Waitress
The Chestnut Tree
Wednesbury, West Midlands
04.2023 - 10.2023
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Met special dietary requests with careful preparation and presentation of dishes.
- Utilised professional communication skills to resolve customer complaints.
- Improved customer satisfaction by providing efficient and friendly service.
- Maintained clean and organised dining area for customer comfort.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
Education
Level 3 extended diploma - Health and Social Care
Walsall College
Walsall 09.2023 - 05.2024
Level 3 foundation diploma - Applied Science
Walsall College
Walsall 09.2022 - 06.2023
GCSEs - Maths, English language, English literature, Combined Science, BTECH sport, BTECH Health and Social
St Thomas More Catholic School
Darlaston, Walsall 09.2017 - 06.2022
Skills
- Understanding dietary restrictions
- Cash handling
- Payment Processing
- Verbal communication
- Positive attitude
- Teamwork
- Compassion for people and empathy
- Reliable and Honest
- Safeguarding knowledge
- PREVENT knowledge
- Problem solving
- Active listening
Affiliations
- Girlguiding
- Animal lover
Timeline
Waitress/ bartender
Toby Carvery
02.2024 - Current
Bar staff member
Stonegate Pubs
10.2023 - 02.2024
Level 3 extended diploma - Health and Social Care
Walsall College
09.2023 - 05.2024
Waitress
The Chestnut Tree
04.2023 - 10.2023
Level 3 foundation diploma - Applied Science
Walsall College
09.2022 - 06.2023
GCSEs - Maths, English language, English literature, Combined Science, BTECH sport, BTECH Health and Social
St Thomas More Catholic School
09.2017 - 06.2022